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Ryanair named 'worst short-haul airline'

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Ryanair named 'worst short-haul airline'

Old 6th Jan 2019, 04:38
  #21 (permalink)  
 
Join Date: Feb 2002
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You get what you pay for !! But with over 400 aircraft (the biggest fleet in Europe) and flying more International Pax then any other airline in Europe it cant be doing a lot wrong !!!
If pax want to pay 5 pounds for a ticket then let Ryanair fly them.
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Old 6th Jan 2019, 19:48
  #22 (permalink)  
 
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Originally Posted by Gertrude the Wombat View Post
It's basically the way they treat their customers with complete and total and utter contempt. It might work on some people, but that's not how you get my business.
I have never experienced this contempt myself and only ever see those who have ignored FR rules or disagree about one of their changes speaking of it.

What exactly are they doing that's different to other airlines? They charge for food, drink, bags, check in, ticket changes, priority boarding and seat selection. The website pushes things like insurance, hotels and car hire at you too. More and more airlines do these things these days. In fact in recent times I can think of more airlines that use these kinds of practices than don't to be honest, Are they also treating people with contempt or trying to make money like any business? If there is a mass cancellation or a delay does any airline come out smelling like roses? In the recent drone fiasco at LGW did FR not move almost everyone to STN to minimise the impact?
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Old 6th Jan 2019, 19:59
  #23 (permalink)  
 
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edi_local, maybe UK airlines. On my regular LCC, Eurowings, I can prebook and pay for a seat OR check-in online 72hrs prior to departure and select a seat for free. Of course, the choice could be limited (though I've always got what I wanted bar the once). I may also choose to check-in at the airport at no extra cost.
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Old 6th Jan 2019, 21:39
  #24 (permalink)  
 
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Meh. Imagine being named "Most Hazardous Ketchup of 2018". No big deal. People will always consume Ketchup, regardless of the rating. People love ketchup. But seriously folks, I have stated time and again, most of the "World's Safest, Best-est, Sexiest Airline" are usually long-haul benign climate airlines, with revenue generating first-class and business class service, and a HUGE tourist base. Do you want to fly daily from Winnipeg to Thunder Bay in winter and still be considered "Safest" or "Best" airline? And then rated by a bunch of pundits? Thought not.

Last edited by evansb; 6th Jan 2019 at 21:52.
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Old 7th Jan 2019, 06:13
  #25 (permalink)  
 
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Originally Posted by edi_local View Post
I have never experienced this contempt myself and only ever see those who have ignored FR rules or disagree about one of their changes speaking of it.
I agree with this. I've flown FR many times and never had a bad experience - given the terms and conditions. (For instance, I'd never count on them to make a connection as they are a point-to-point service).

When things go wrong, I've had experience of other carriers, both low-cost and national, behaving just as badly for a much higher ticket price.

From an uninformed SLF point of view I figure short hauls mean more takeoff and landing practice, and those are the two parts of the flight I worry about the most (although in the early days I do recall flying more than once out of my local FR airport with a pilot who I figured must have an air force background given his curt style, acceleration and rate of climb on takeoff).
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Old 7th Jan 2019, 08:48
  #26 (permalink)  
 
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I use Ryanair regularly on LGW-DUB. For a one hour flight I think I can manage not to be able to stretch my legs straight out or to have 'complimentary' food and drinks offered to me; it's 300 miles and Ryanair sure as hell beats walking. Only slight concern is that almost all the cabin announcements are gabbled to the point of incomprehensibility, usually by someone without English as a first language. If something occurred that needed them to speak without benefit of a script then I doubt if passengers would be any the wiser.
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Old 7th Jan 2019, 10:33
  #27 (permalink)  
 
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I do wonder how many of the satisfied regular users of Ryanair would think twice or differently about using them again had they experienced the last minute cancellation that I had to suffer last September, which resulted in a non refundable hefty return ticket price to get home.
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Old 7th Jan 2019, 10:41
  #28 (permalink)  
 
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You know what you buy when you fly with them. Never had any trouble myself, using them a few times a year to fly EIN-IBZ and sometimes IBZ-DUB.
Always the cheapest, specially when you travel without luggage like I do most of the times.
there are far worse low fare carriers out there, but only they have their P.R. streamlined, and no Michael O'Leary to mess that up.....��
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Old 7th Jan 2019, 11:35
  #29 (permalink)  
 
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Astounds me that after 25 years people still complain that RyanAir isn't like a full service airline

It's a bus company that makes money on the extras. Everyone knows it , they have a world wide (rotten) reputation and brand name and have been very successful

just don't complain about them doing what they tell you they'll do (or more likely NOT do) for you

If you want full service go and pay full service
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Old 7th Jan 2019, 11:48
  #30 (permalink)  
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Originally Posted by Asturias56 View Post
Astounds me that after 25 years people still complain that RyanAir isn't like a full service airline

It's a bus company that makes money on the extras. Everyone knows it , they have a world wide (rotten) reputation and brand name and have been very successful

just don't complain about them doing what they tell you they'll do (or more likely NOT do) for you

If you want full service go and pay full service
Indeed Asturias, not why I started the thread. I was simply amused by the vocab the Ryanair spokesperson used in response to the results. Not meant to be a bash-Ryanair but rather a chuckle over elevenses.
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Old 7th Jan 2019, 12:23
  #31 (permalink)  
 
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I think there are a number of posters who may be seen to be RYR bashers, but are not. RYR do not provide the product we desire when travelling and, therefore, we don't fly with them.

Nothing irks me more than those who do fly with them and then complain bitterly about the sort of operator they are. By not using them I ensure that I won't join that club
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Old 7th Jan 2019, 12:49
  #32 (permalink)  
 
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I wonder what the discussion would be here, if the 737 would have been named "worst short haul aircraft" by passengers (flying it with ryanair)...
The whole topic is pretty nonsensense.
By not using them I ensure that I won't join that club
Succesfully tried the same for some 10 years, and then got weak last year. They were the only company offering a direct flight at the perfect time, so although not significantly cheaper, I selected them. I was actually quite impressed, comparde for example with the 28 inch seat pitch of iberia the seating was absolutely OK for european standards. Service was marginal, but friendly and appropriate. Both flights were on days with heavy thunderstorms and we were accurately kept current on the latest delay information, the girls at the counter were as quick as FR24 with providing the latest status. Compared to the FR Service I experienced, I would for sure not have put them at the end of the list.
But contrary to probably 90% of the people answering the survey, I would not take that decision after a single flight...
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Old 7th Jan 2019, 23:54
  #33 (permalink)  
 
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Well, this certainly doesn't help......

https://www.rt.com/news/448197-ryana...ece-takes-day/
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Old 8th Jan 2019, 10:11
  #34 (permalink)  
 
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Just to add that...

https://www.irishcentral.com/busines...safest-airline
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Old 8th Jan 2019, 10:23
  #35 (permalink)  
 
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Originally Posted by Winemaker View Post
Well, this certainly doesn't help......

https://www.rt.com/news/448197-ryana...ece-takes-day/
I think this is a demonstration of what many of us feel. Ryanair are a perfectly good airline when things go according to plan. It's when things go wrong that their shortcomings become apparent.
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Old 8th Jan 2019, 11:07
  #36 (permalink)  
 
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Originally Posted by wowzz View Post
I think this is a demonstration of what many of us feel. Ryanair are a perfectly good airline when things go according to plan. It's when things go wrong that their shortcomings become apparent.
Can anyone name an airline for which this statement is not true? My worst passenger experiences have been with a national carrier.
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Old 8th Jan 2019, 11:32
  #37 (permalink)  
 
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You name the national carrier you had a bad experience with first! It is not an absolute, but, in this part of the world, you are more likely to be left in the lurch with RYR than any other carrier. This doesn't come from personal experience (never use them) but that of an ATC friend who (now WAS) a regular user. After three bad experiences costing him €€€ in additional expenses he finally gave up on them.
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Old 8th Jan 2019, 13:53
  #38 (permalink)  
 
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My one experience with them involved walking across a ramp in a driving rainstorm. Are jetway rentals that expensive?
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Old 8th Jan 2019, 20:12
  #39 (permalink)  
 
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Originally Posted by Sailvi767 View Post
My one experience with them involved walking across a ramp in a driving rainstorm. Are jetway rentals that expensive?
On the contrary, Ryanair will try to avoid jetways where possible as it can pretty much double the turn around time due to only using one door to offload and reload passengers, especially if you have several disabled passengers.
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Old 8th Jan 2019, 20:55
  #40 (permalink)  
 
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@ Hotel Tango

Alright then: Air France. One emergency landing, one cancellation, both long-haul flights, on-the-ground service essentially non-existent in both cases, contradictory re-booking information from call centre (including instructions NOT to board the Air India flight they themselves had re-booked me on), etc.

I've flown more times on Ryanair and for the only major delay the terminal staff were present, poliite and informative (on another occasion I abandoned a short round trip because of a lengthy delay due to fog on the outbound leg but that was my choice).

I know AF doesn't get much love round here but it's my perception that for most European carriers these days, when things go wrong passenger support staff are basically invisible.

My criteria for choosing a carrier are basically: safety certification/record, convenience, connections, cost. I'll fly Ryanair if it's convenient and accept the limits of the service. I'm not more concerned about safety than on other European carriers.
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