Originally Posted by
Gertrude the Wombat
It's basically the way they treat their customers with complete and total and utter contempt. It might work on some people, but that's not how you get my business.
I have never experienced this contempt myself and only ever see those who have ignored FR rules or disagree about one of their changes speaking of it.
What exactly are they doing that's different to other airlines? They charge for food, drink, bags, check in, ticket changes, priority boarding and seat selection. The website pushes things like insurance, hotels and car hire at you too. More and more airlines do these things these days. In fact in recent times I can think of more airlines that use these kinds of practices than don't to be honest, Are they also treating people with contempt or trying to make money like any business? If there is a mass cancellation or a delay does any airline come out smelling like roses? In the recent drone fiasco at LGW did FR not move almost everyone to STN to minimise the impact?