Contacting BA Customers Services
1. It ceases to be foreign-owned and controlled.
2. It has demonstrated over a 12 month period that its customer service responds consistently within seconds to a call or email, and does so with an immediate, comprehensive, effective and customer-friendly resolution of the problem.
I'm well aware that there is no airline in the world that presently operates to those standards, and many a great deal worse. But as people start travelling again they will do so in many cases with bitter memories of their treatment, and this goes in spades for BA. If BA cannot get up to those standards it's time to remove the word British from their name, as being a marketing con. They should be forced to give up the majority of their slots at London's airports to be auctioned among carefully selected competitors, who must be UK-owned and managed. BA could continue operating as Spanish Airways, or indeed merged into Iberia, serving a largely Spanish customer base from Spain. Back in the UK, passengers will have a choice of airlines competing hard for their business using their newly acquired London slots.
I know; dream on. But I shudder every time I see the word "British" on an aircraft that's leased or owned and operated by IAG, especially now when it has sunk to the levels it has over the last 3 months with its appalling behaviour to the customers whose money it was - and still is - illegally refusing to hand back. And of course its service and standards have been going steadily downhill for years since its ownership moved away from the UK.
It gives me no pleasure to write in these terms; I started in this industry with BOAC's induction process at Heathrow, with a sense of excitement at being welcomed into an organisation that we could all be proud of. Dear God, how long ago that seems now when we observe the shattered remnants of our two national carriers, BOAC and BEA, racing to the bottom under the control of some financiers in Spain with a contempt for British law, and for that matter for EU law, because they regard themselves as above it.
Last edited by old,not bold; 1st Jul 2020 at 09:46.
With regard to my post above, applied for vouchers yesterday and they were in my email box last night. However there are two voucher codes attached to the old PNR but there is no indication as to their value so I cannot check whether I have been fully 'repaid'!
Not a clear situation at all, I suppose I should trust BA but I don't seeing how I cannot get a proper refund (L2,000) and also how the management is treating the staff.
Not a clear situation at all, I suppose I should trust BA but I don't seeing how I cannot get a proper refund (L2,000) and also how the management is treating the staff.
I had two bookings with BA. First was London/Madrid London over the first weekend in May. They cancelled the flights. The second was to Chicago and back September/October. We were coming back on the daylight flight operated by American but that got cancelled and they rebooked us on anovernight and, to be honest, I took advantage of that to cancel.
In both cases I needed a little perseverence to get through the phone system and, on the 2nd time, the operator explained to me they were/are all working at home but in both cases the money was back on my card in under two weeks.
In both cases I needed a little perseverence to get through the phone system and, on the 2nd time, the operator explained to me they were/are all working at home but in both cases the money was back on my card in under two weeks.
Again mixed result with BA. Our return flight to / from Orlando was officially cancelled on 10July and the flight costs were refunded in 6 days, £5200 however the separate seat booking costs claimed for on their web form and it will take 28 days for them to respond.. £328
Still they have bigger problems than me.
Thread Drift Ryanair to / from Milan in May 2020 they are doing EVERYTHING to get us to accept a voucher....
Still they have bigger problems than me.
Thread Drift Ryanair to / from Milan in May 2020 they are doing EVERYTHING to get us to accept a voucher....
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I had a few bookings with BA. First was a flight and second a hotel only booking. Hotel closed due COVID so BA automatically refunded the money. I didn’t know until an email arrived from BA stating the refund. I then cancelled the flight and received a voucher. Third was another flight booking which BA cancelled the flight about two weeks after booking. Email told me to rebook or ask for voucher online, call CS for refund. Wanted a refund so tried to call. Could never get through and always cut off. So I email CS with booking details requesting refund. Refund received a week later.
I took a long haul BA flight at the end of March to return to the UK with a return from whence I came last month. Not surprisingly the flight was cancelled by BA. The offered the usual voucher or, hidden in very small print after cycling through two further pages a phone number to get a cash refund. As I won't be able to travel for some time due to Covid, I chose the latter.
The flight cost £3,000 approx and I received back a 5th of the hypothetical half. No covering email to confirm the repayment, no explanation as to how this was achieved, nothing....I'm not best please at this result. What say the panel ?
The flight cost £3,000 approx and I received back a 5th of the hypothetical half. No covering email to confirm the repayment, no explanation as to how this was achieved, nothing....I'm not best please at this result. What say the panel ?
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Does anyone have a workable email for BA customer service? The one at <[email protected]> that they write to me on sends back a no reply message.
Most obliged if you could share
Most obliged if you could share
OC37... how very true. We were booked BA Manchester to Athens via Heathrow at the end of July returning a couple of weeks later. First the Manchester Heathrow flight was cancelled and then the Heathrow Manchester also. We were informed that BA were not responsible for our costs of getting to and from Heathrow. We were also informed we could cancel. Several times after being cut off on the phone line when trying to cancel and hearing how 'BA values our custom and patience in these difficult times', I opted for vouchers. Within a couple of hours, two voucher numbers appeared via email attached to our PNR. However there is no way I can see or find out the value of these vouchers, I have clicked everywhere and am now very clicked off. This so-called airline is getting more and more like a scam in my opinion.
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OC37... how very true. We were booked BA Manchester to Athens via Heathrow at the end of July returning a couple of weeks later. First the Manchester Heathrow flight was cancelled and then the Heathrow Manchester also. We were informed that BA were not responsible for our costs of getting to and from Heathrow. We were also informed we could cancel. Several times after being cut off on the phone line when trying to cancel and hearing how 'BA values our custom and patience in these difficult times', I opted for vouchers. Within a couple of hours, two voucher numbers appeared via email attached to our PNR. However there is no way I can see or find out the value of these vouchers, I have clicked everywhere and am now very clicked off. This so-called airline is getting more and more like a scam in my opinion.
Since then I learned of Money Claim Online, just google for MCOL, if both claimant and defendant have an address within England & Wales then sue the b@stards thru the MCOL County Court.
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LUX baggage handling
Slight thread drift, apologies:
We did LHR-LUX-LHR a couple of years ago and our suitcase was quite badly damaged. Fortunately we were able to effect some kind of repair ourselves though.
Is there some kind of problem with baggage handling at LUX? Anyone else had a bad experience?
We did LHR-LUX-LHR a couple of years ago and our suitcase was quite badly damaged. Fortunately we were able to effect some kind of repair ourselves though.
Is there some kind of problem with baggage handling at LUX? Anyone else had a bad experience?
Having wasted half a lifetime trying to talk to someone in BA to cancel a car rental in J,brg in October I came across this thread.
RJ100’s link gave me the diretor of customer service email and a pissed-off message to her produced a response from the system and a day later a promised refund on a non- refundable booking. Many thanks RJ100.
RJ100’s link gave me the diretor of customer service email and a pissed-off message to her produced a response from the system and a day later a promised refund on a non- refundable booking. Many thanks RJ100.
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No "Confirm / Cancel" option or anything.
AND my voucher says it's valid for 12 months from the original booking, I see the BBC story says BA are claiming they're valid until April 2022.
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That's what happened to me, I was looking around their website for a way to get a refund and suddenly it sent me a voucher.
No "Confirm / Cancel" option or anything.
AND my voucher says it's valid for 12 months from the original booking, I see the BBC story says BA are claiming they're valid until April 2022.
No "Confirm / Cancel" option or anything.
AND my voucher says it's valid for 12 months from the original booking, I see the BBC story says BA are claiming they're valid until April 2022.
Well in our case when BA officially cancelled the return flight, They, wrote to us saying a Refund was in progress and lo and behold the refund came through within 6 days. Well done BA, no offer. of vouchers.
In the case of the seat reservations, filled in the online form, that was a mission, however the refund came through within 10 days when they originally said it could take up to 30 days.
Double well done BA.
In the case of the seat reservations, filled in the online form, that was a mission, however the refund came through within 10 days when they originally said it could take up to 30 days.
Double well done BA.
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British Airways and easyJet are refusing to adhere to EU guidance and refund passengers who were issued vouchers when their flights were cancelled due to the pandemic.
https://www.which.co.uk/news/2020/11...oucher-refunds
https://www.which.co.uk/news/2020/11...oucher-refunds
I had an Avios/ companion voucher booking for January. It was cancelled this morning so I phoned and waited 45 minutes for an answer. The girl was working from home but was very efficient and before the end of the call, the Avios and voucher were back in my account. She told me it is taking 7-14 days for the cash to hit card accounts.
wub, thanks for that snippet. I have an Avios companion booking for the end of January and have been waiting with bated breath to see what will happen. At present, without the lockdown, my destination is still open and BA are starting flights there again in December but I had a problem with the outbound flight being cancelled a while back and it took forever to sort out an alternative. They sent me a change of flight which indicated a 10 minute schedule change on the return flight but didn't mention that the outbound was cancelled. The penny dropped when I went into the booking a few days later. When I called, they refused to put the Avios and the voucher back on my account and I ended up having to shift the outbound by 4 days to get it rebooked. Two questions. Which number did you call and what validity is there on the voucher?