I took a long haul BA flight at the end of March to return to the UK with a return from whence I came last month. Not surprisingly the flight was cancelled by BA. The offered the usual voucher or, hidden in very small print after cycling through two further pages a phone number to get a cash refund. As I won't be able to travel for some time due to Covid, I chose the latter.
The flight cost £3,000 approx and I received back a 5th of the hypothetical half. No covering email to confirm the repayment, no explanation as to how this was achieved, nothing....I'm not best please at this result. What say the panel ?