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Contacting BA Customers Services

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Contacting BA Customers Services

Old 30th May 2020, 04:12
  #1 (permalink)  
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Contacting BA Customers Services

Does anyone have a workable email for BA customer service? The one at <[email protected]> that they write to me on sends back a no reply message.

Most obliged if you could share




anxiao is offline  
Old 30th May 2020, 11:02
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Join Date: May 2000
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Please, if you do find out let us all know. I can’t book with them any more until they resolve a long-standing issue and I have yet to find a way to communicate with them. So far tried their website (which they recommend anyway); the various unmanned phone lines (one actually did have a person, who said that they couldn’t deal and that the people I needed were uncontactable working from home, but maybe I could e-mai - see next); E-mail ([email protected]) was unanswered; Twitter unresponded; CAA don’t seem the way to go as BA already agreed liability; court seem a sledge hammer to crack a nut.
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Old 30th May 2020, 14:57
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They don't want to talk to you - they'd rather depend on the stupid surveys they try every 3 months about "brand - feel" rubbish

If you have an issue small claims court is cheap and get's their attention pretty damn fast
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Old 31st May 2020, 00:37
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It seems that big corporations like this are making themselves very difficult to find. The registered office of BA is a PO box in Harmondsworth to which couriers will not deliver. International registered mail is not operating. So if I want to tell them I am doing a Section 75 of the consumer credit act on them, it seems impossible to tell them.

If I have to use a Statutory Demand they are going to get a surprise when they wake up one morning in liquidation and the paperwork is sitting in a mail box somewhere !!!
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Old 31st May 2020, 10:49
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I did a search for head of customer relations at BA and came up with this. Scroll down to Executive Contacts.

https://www.elliott.org/company-cont...itish-airways/
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Old 31st May 2020, 13:26
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Originally Posted by anxiao View Post
It seems that big corporations like this are making themselves very difficult to find. The registered office of BA is a PO box in Harmondsworth to which couriers will not deliver. International registered mail is not operating. So if I want to tell them I am doing a Section 75 of the consumer credit act on them, it seems impossible to tell them.
No large company could survive without the ability for DHL/UPS/Fedex/etc to find them.

While it's perfectly true that BA's registered office postcode UB7 0GB points to their PO Box in the Uxbridge sorting office (as Google Maps will confirm), "British Airways, Waterside, Harmondsworth, UB7 0GA" will find BA's physical address in the Royal Mail PAF and should be acceptable to a courier.
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Old 31st May 2020, 18:21
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The airlines, like a good few other very large sectors of the corporate world are on the ropes to varying degrees. It would seem that in direct opposition to those customers whose money they have in their possession they are making it nigh on impossible for said customers to seek recourse, legal or otherwise. It is shameful in the extreme and I wonder if people's memories will be long enough to alter their choice of whom they do business with when the time comes to travel again.

Perhaps also when things settle it will be made law that companies will need a ring fenced system to be used in such breaks in service, so as to be able to function in a fashion and to return unused/unusable tickets at face value to their 'valued' customers.
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Old 1st Jun 2020, 00:56
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RJ100 and David, many thanks for these. Indeed DHL were happy with a post code but not a PO box, and I suspect Waterside is so big that it has its own couriers office.

I note that the Advocates web page has mostly contacts for the USA, indeed that is what you find with a plain web search. Perhaps America requires either legally or culturally to be able to get to a company, to serve papers or simply to speak to a customer service agent.

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Old 1st Jun 2020, 17:58
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You should always be able to serve papers at the Company's Registered Address - as Dave said just send it to the office
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Old 2nd Jun 2020, 07:27
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The trick I had to learn was that couriers like DHL do not deliver to a PO box number which is, believe it or not, allowed to be the registered address according to the Companies Register. When I deleted the PO box and just left the post code (zip code) DHL were happy with that. As David pointed out, the post code of BA in their registered address is actually the sorting office in Uxbridge, which I find to be an unusual place to have an airline HQ.


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Old 2nd Jun 2020, 17:25
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A lot of the ancilliary staff are at Uxbridge as the property is cheaper and they do not need ready access to airfield. I worked for a very large high street group who had an official office in central London but 99% of the folks were in Hertfordshire. Mainly because the Chairman lived in the West End ...
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Old 2nd Jun 2020, 18:45
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"f BA in their registered address is actually the sorting office in Uxbridge, which I find to be an unusual place to have an airline HQ."

but it does explain a lot about some of the decisions they've taken over the past 10 years...............
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Old 2nd Jun 2020, 20:12
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We are booked at the end of July to fly from Manchester via Heathrow to Athens, with return twelve days later. I have just received a mail from BA saying that our Manchester to Heathrow flight is cancelled and that I can have a refund. This is in Club Europe. Does anyone know if I can cancel the whole trip and have a refund, or only the first leg? I am insured but it would be easier to cancel and start again avoiding any insurance conversation and paperwork. The mail hints that I can cancel the whole lot but is not really clear. Just wondered if anyone here has dealt with this problem beforehand. Otherwise I shall delve into the depths of the BA refund situation and report back.
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Old 3rd Jun 2020, 08:29
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I'm in a similar position for flights in September. The email says that they will be in touch with me, and for the time being I'm prepared to wait to see if/when they do, rather than potentially sit around waiting on the phone. Assuming that your journey is on a single booking with one PNR, then I'm pretty certain that only one part needs to be cancelled for the whole reservation to become refundable...and that is what I will be doing.
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Old 3rd Jun 2020, 15:49
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BKS, that is my way of thinking. I am waiting for a week or so to see if they cancel the Heathrow to Athens leg also.
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Old 23rd Jun 2020, 12:27
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Just to follow up my post #14 above...

I had not been proactive in trying to contact BA, but today I received an email from them apologising for large call volumes, and saying that I could expect a full refund to my payment card within 10 days, without any need for me to contact them. The original email said they would be in touch to discuss options, as I might have wished to use the international flights from London which are still operating, but this outcome suits me fine.
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Old 23rd Jun 2020, 13:10
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I wanted to book for the USA at Christmas and the first attempt failed a couple of days ago .

Computer said; "Something went wrong, we haven't charged your card, please call us on 0344 494 0787 to complete your booking".

Tried the number This number s not in service, please call 0800 727800. That of course is the "consolidated" number I tried for weeks to get my last refund that was never answered "we are experiencing an exception ..... "

Fortunately computer was successful at booking the tickets second time. The lengths I had to go to to pay them 4 K ish

You wouldn't run a whelk stall they way they run an airline.
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Old 23rd Jun 2020, 17:22
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they'll start repaying as new bookings build up - you've been financing their "float"
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Old 24th Jun 2020, 13:11
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Not too heavily, they only wanted 350 and pay the rest in November. It's the same 350 I got back from my cancelled Alicante flights in April.
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Old 30th Jun 2020, 20:09
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Re my #15 post. After several phone calls and being cut off after the usual 'sorry and we value your business and patience', I, in frustration went on the website and accepted vouchers. We shall be travelling to Athens anyway when this fiasco is over. I shall wait and see how the staff situation develops, as I don't agree with the way they are being treated. As BA card holders, we are also KLM cardholders, so things could change. A letter will also go to Alex Thingy and WW, not that this will help.
Frustrating, how can WE the paying and appreciative customers hit back at these aggressive and self serving, so called 'managers'?
Modern life, I suppose, but certainly a massive step backwards and not service in the old meaning. Someone surely has to see this and bring British Airways home to the UK. The fact that the HQ is in Madrid, with AGMs in Spanish, as I understand it, is disgusting. Harrumph.

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