wub, thanks for that snippet. I have an Avios companion booking for the end of January and have been waiting with bated breath to see what will happen. At present, without the lockdown, my destination is still open and BA are starting flights there again in December but I had a problem with the outbound flight being cancelled a while back and it took forever to sort out an alternative. They sent me a change of flight which indicated a 10 minute schedule change on the return flight but didn't mention that the outbound was cancelled. The penny dropped when I went into the booking a few days later. When I called, they refused to put the Avios and the voucher back on my account and I ended up having to shift the outbound by 4 days to get it rebooked. Two questions. Which number did you call and what validity is there on the voucher?