Whingeing Ryanfliers
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Grounded .
Thanks for your comments. But, you have misread my thread. I do not come to praise FR, as I would happily condemn them.
No, I was simply trying to ridicule those who, disappointed by FR's dismal customer relations, don't vote with their feet but whinge about this and that not being fair, then turn up the following week to hand MO'L another wad of notes.
In fairness, since BA so royally P**sed me off I have tried not to darken their door - pretty successfully too. I have also transferred a pile of loyalty points that would otherwaise been heading for the Belligerent Aviators ( you know I wanted to say A**holes, but am too polite).
Whilst I have some ( very little) sympathy for those who don't have a choice of routes, unless you are deliberately trying to avoid a population centre, FR is not a particularly smart way to travel. Yes, its cheap but if that's all you want - don't complain. If you want cheap and good be prepared to pay a bit more, or book early or pick a big city where you will get a choice of airlines. - There are choices. Don't whinge - walk. FR will get message when it hurts them in the pocket.
Thanks for your comments. But, you have misread my thread. I do not come to praise FR, as I would happily condemn them.
No, I was simply trying to ridicule those who, disappointed by FR's dismal customer relations, don't vote with their feet but whinge about this and that not being fair, then turn up the following week to hand MO'L another wad of notes.
In fairness, since BA so royally P**sed me off I have tried not to darken their door - pretty successfully too. I have also transferred a pile of loyalty points that would otherwaise been heading for the Belligerent Aviators ( you know I wanted to say A**holes, but am too polite).
Whilst I have some ( very little) sympathy for those who don't have a choice of routes, unless you are deliberately trying to avoid a population centre, FR is not a particularly smart way to travel. Yes, its cheap but if that's all you want - don't complain. If you want cheap and good be prepared to pay a bit more, or book early or pick a big city where you will get a choice of airlines. - There are choices. Don't whinge - walk. FR will get message when it hurts them in the pocket.
Last edited by Munnyspinner; 15th May 2009 at 11:44.
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MS - I dont believe I misread your post, the basic drift of which (in my understanding) was to stop moaning about FR on these forums.
What surprised me was that you have, on a number of threads, moaned about BA.
I couldnt understand why you object to others moaning about FR when you yourself moan about BA.
Pot...kettle...black...
What surprised me was that you have, on a number of threads, moaned about BA.
I couldnt understand why you object to others moaning about FR when you yourself moan about BA.
Pot...kettle...black...
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My specific issue with FR is regarding their attitude to their customers when things do go wrong. You are left high and dry. I have never heard (or read on here) about FR showing any compassion/common sense assistance when things go wrong.
FR do not do business with Travel Agents - they describe Travel Agents as "ticket touts who mark up fares and rip off our customers".
Finally, as far as contacting customer services is concerned, I recommend taking the initiative and addressing a letter to Michael O'Leary, Chief Executive at their Dublin HQ. When I did this a few months ago I received a reply within a few days signed by the man himself.
Some of you really haven't the slightest idea how a business works! I am not saying Ryanair is the perfect company, but you really do need to be a bit more reasonable.
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When you pay £10 for a flight
On a typical flight, very few people in the aircraft will have paid a very low total price, say <£20.
About the same number, perhaps a little fewer, will have paid upwards of £175 - £200 each.
Part of the con is that most of the so-called "taxes" are simply elements of the cost to FR of carrying you from A to B that they charge separately and call a "tax".
Nearly all airlines (honourable exceptions include Air SouthWest) have picked up on this con trick so that they can claim "low" headline "fares" that appear competitive.
And some people stilll seem to get taken in, eg........
When you pay £10 for a flight
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I couldn`t Resist. (if you count a flight as a sector)
Looking back at the accounts;
2009
6 sectors to Dublin £10 or less
Return to Porto £15
Return to Riga 0.02p
Return to Milan £12
2008
Morocco £20 return
4 sectors to Dublin £5
Return to Oslo £0.02p
Return to Norway (somewhere) £0.02p
Plenty of others in the £25 to £45 return range.
Play the game, take hand luggage, get a visa delta card and be quids in.
Smala01
Looking back at the accounts;
2009
6 sectors to Dublin £10 or less
Return to Porto £15
Return to Riga 0.02p
Return to Milan £12
2008
Morocco £20 return
4 sectors to Dublin £5
Return to Oslo £0.02p
Return to Norway (somewhere) £0.02p
Plenty of others in the £25 to £45 return range.
Play the game, take hand luggage, get a visa delta card and be quids in.
Smala01
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Nicholas49 - Hmm - let me look at your points;
1 - "When you pay £10 for a flight, you cannot expect an airline to send out an empty aircraft to get you when things go wrong"
Where does that come from? I never mentioned that scenario. What I would expect from a company who I had a contract with to get me from point a to point b on a specific date is some kind of assistance. Either placed onto another airline that had spare seats, or placed in overnight accomodation until the next flight.
2- In response to my assertion that FR do not do business with travel agents, you stated "Passengers have a choice: if they dont want to pay a travel agents fee and are capable of booking online, then they can fly Ryanair" - You miss the point. They dont have a choice - they have to book with FR direct. What about poor old pensioners who dont have a PC, or people that prefer to do business with an agent?
3 - "Some of you dont have an idea about how business works" - Really. Business works by making a profit. This can be done via transparent pricing if you have confidance in your product and service. There is no need to resort to underhand pricing tactics, to try and confuse the consumer into booking. Think about it this way, how would you feel if you went out to buy a washing machine, advertised for £25.00, only to get to the till and find another £400 in "optional" extras, such as hoses, nuts, bolts, etc...
1 - "When you pay £10 for a flight, you cannot expect an airline to send out an empty aircraft to get you when things go wrong"
Where does that come from? I never mentioned that scenario. What I would expect from a company who I had a contract with to get me from point a to point b on a specific date is some kind of assistance. Either placed onto another airline that had spare seats, or placed in overnight accomodation until the next flight.
2- In response to my assertion that FR do not do business with travel agents, you stated "Passengers have a choice: if they dont want to pay a travel agents fee and are capable of booking online, then they can fly Ryanair" - You miss the point. They dont have a choice - they have to book with FR direct. What about poor old pensioners who dont have a PC, or people that prefer to do business with an agent?
3 - "Some of you dont have an idea about how business works" - Really. Business works by making a profit. This can be done via transparent pricing if you have confidance in your product and service. There is no need to resort to underhand pricing tactics, to try and confuse the consumer into booking. Think about it this way, how would you feel if you went out to buy a washing machine, advertised for £25.00, only to get to the till and find another £400 in "optional" extras, such as hoses, nuts, bolts, etc...
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In regards to Ryanair, they are their own worst enemy. As an independant agency, we use to book around £50k worth of ryanair flights each month direct on their website to match up with our contracted accommodation supplier from various UK airports.
We never screen scraped and because they are not agent friendly and don't want agents selling their tickets anymore, both of us loose out although we now use easyjet who are agent friendly.
I wonder how much revenue they have lost through agents not selling their tickets ???
We never screen scraped and because they are not agent friendly and don't want agents selling their tickets anymore, both of us loose out although we now use easyjet who are agent friendly.
I wonder how much revenue they have lost through agents not selling their tickets ???
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I too am only trying to put the opposite case because I am little tired of the Ryanair bashing that goes on here. I have no vested interest in the company but I do object to unfounded criticism. I think the comments on 'hidden costs' and 'customer service' above fall into that category. I would be happy to continue the discussion, but if it's not appropriate for the forum then I'll happily refrain!
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smala010
OK, ever willing to admit I'm wrong, but are you sure those numbers are the total cost? I looked up some FR prices for late 2009 and early 2010, for weekday flights to places like Glasgow and Dublin fro STN, and from Bristol.
There were flights with NO TAXES, but never cheaper than £16.99 per sector, and with taxes for £0.49 but then never with less than £13.00 added, alhugh sometimes that was on one sector only of a return flight.
From BRS, this, for a flight in Feb 2010, is fairly typical;
Going Out (Web Fare)1 Adult@ 0.49 GBP0.49 GBPTaxes/Fees details32.83 GBPComing Back (Web Fare)1 Adult@ 0.49 GBP0.49 GBPTaxes/Fees details30.05 GBPTotal Cost of Flight63.86 GBP
Excluding handling fee (if applicable)
For a full list of Ryanair fees, please click here
My experience of FR in the past does not match yours, and from trhat bit of research it seems that I'm doing something wrong!
Can you tell us how you find flights on which FR evidently pays the APD for you?
OK, ever willing to admit I'm wrong, but are you sure those numbers are the total cost? I looked up some FR prices for late 2009 and early 2010, for weekday flights to places like Glasgow and Dublin fro STN, and from Bristol.
There were flights with NO TAXES, but never cheaper than £16.99 per sector, and with taxes for £0.49 but then never with less than £13.00 added, alhugh sometimes that was on one sector only of a return flight.
From BRS, this, for a flight in Feb 2010, is fairly typical;
Going Out (Web Fare)1 Adult@ 0.49 GBP0.49 GBPTaxes/Fees details32.83 GBPComing Back (Web Fare)1 Adult@ 0.49 GBP0.49 GBPTaxes/Fees details30.05 GBPTotal Cost of Flight63.86 GBP
Excluding handling fee (if applicable)
For a full list of Ryanair fees, please click here
My experience of FR in the past does not match yours, and from trhat bit of research it seems that I'm doing something wrong!
Can you tell us how you find flights on which FR evidently pays the APD for you?
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Ryanair has been paying passengers' UK APD for ages. The airline has paid my UK APD (and more) countless times. I could get a list together but I'll simply cite a recent booking from memory: £4 return Stansted-Palma. I paid not a penny more.
Now, this was only possible because I used an Electron card, did not have hold baggage, did not take insurance etc., etc.
I see today (15 May) that similar trips to various destinations in Europe would be available at £6 return if I was interested.
Now, this was only possible because I used an Electron card, did not have hold baggage, did not take insurance etc., etc.
I see today (15 May) that similar trips to various destinations in Europe would be available at £6 return if I was interested.
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Grounded , I know you are a bit pedestrian with the grey matter but the message was actually,
Stop whingeing and stop flyimg FR - vote with your feet. Half of the whingers regularly pay for the pleasure then moan about their crap experiences.
And I have. Whinge doesn't work
Stop whingeing and stop flyimg FR - vote with your feet. Half of the whingers regularly pay for the pleasure then moan about their crap experiences.
And I have. Whinge doesn't work
Last time I ate in McDonalds I was not impressed. Unable to book in advance, not met on arrival and shown to my table (which had no table cloth or place setting !), had to queue up at the counter for food, no smoked salmon, fillet steak or even a wine list available.
Next time I eat out I'll go to a proper restaurant and pay six times as much for a meal. Now where is my Mitchellin guide ?
Next time I eat out I'll go to a proper restaurant and pay six times as much for a meal. Now where is my Mitchellin guide ?
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Last time I ate in McDonalds I was not impressed. Unable to book in advance, not met on arrival and shown to my table (which had no table cloth or place setting !), had to queue up at the counter for food, no smoked salmon, fillet steak or even a wine list available.
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and michael,
if mcdonald's fleeced their customers so obviously - what should you do?
Whinge from the rooftops or go somewhere else? In either case I really can't see why you would ever go back and be right royally fleeced again. Which, it has to be said is what many folk do at RF. Hate the experience then queue up again and wonder whay they - hate the experience?
Crazy. The only place for MO'L is on an island counting is mountains of cash willingly given to him by the disgruntled pax at FR.
if mcdonald's fleeced their customers so obviously - what should you do?
Whinge from the rooftops or go somewhere else? In either case I really can't see why you would ever go back and be right royally fleeced again. Which, it has to be said is what many folk do at RF. Hate the experience then queue up again and wonder whay they - hate the experience?
Crazy. The only place for MO'L is on an island counting is mountains of cash willingly given to him by the disgruntled pax at FR.
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Capot,
Typically Ryanair release their promotional fares about 3 months prior to the departure date. If you book quickly after a new month tranche is released there is generally good availability, especially in the off-peak months.
As someone else alluded to, Ryanair have been subsidising the APD on a number of fares for years. You need to carry hand baggage only and pay with a visa debt card but the cheap deals are readily available.
I should also add that its not just price I’m attracted to - I must have taken 60 sectors in the last few years, none being delayed for more than 30 minutes.
Smala01
Typically Ryanair release their promotional fares about 3 months prior to the departure date. If you book quickly after a new month tranche is released there is generally good availability, especially in the off-peak months.
As someone else alluded to, Ryanair have been subsidising the APD on a number of fares for years. You need to carry hand baggage only and pay with a visa debt card but the cheap deals are readily available.
I should also add that its not just price I’m attracted to - I must have taken 60 sectors in the last few years, none being delayed for more than 30 minutes.
Smala01
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...pay with a visa debt card but the cheap deals are readily available
Just thought I'd clarify