Whingeing Ryanfliers
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I travel twice per month AGP/EDI. My choices are either FR or GSM. therefore I have a choice.
The FR flight times are better, however, I will gladly take the 5:55am (red eye) GSM flight every Friday to AGP.
I could list the reasons why but GSM customer service is the main one. In short, I and many others vote with our feet.
The FR flight times are better, however, I will gladly take the 5:55am (red eye) GSM flight every Friday to AGP.
I could list the reasons why but GSM customer service is the main one. In short, I and many others vote with our feet.
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Hi guys.
Where does one go to bring up full scale complaint about Ryanair's website error not allowing person to print boarding pass when having chosen to check online, but the screen where it should appear (and it does with my booking, but not hers).
This incurring 40 quid 'charges' that were and going to be (inbound) enforced although this issue brought up. This is obviously technical glitch, but any responsibility refused (how else, ground staff have no idea or don't deal with it).
Another problem besides whom to call (outside usual CAB), who to deal with within Ryanair? I remember no normal ways to complain, only some premium booking numbers.
Where does one go to bring up full scale complaint about Ryanair's website error not allowing person to print boarding pass when having chosen to check online, but the screen where it should appear (and it does with my booking, but not hers).
This incurring 40 quid 'charges' that were and going to be (inbound) enforced although this issue brought up. This is obviously technical glitch, but any responsibility refused (how else, ground staff have no idea or don't deal with it).
Another problem besides whom to call (outside usual CAB), who to deal with within Ryanair? I remember no normal ways to complain, only some premium booking numbers.
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Vote with your feet.
Avoid Ryanair and save £40. That is the whole point of this thread - not an outlet for those who keep wanting to give MO'L money for Cr*p services then whinge about it.
Avoid Ryanair and save £40. That is the whole point of this thread - not an outlet for those who keep wanting to give MO'L money for Cr*p services then whinge about it.
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I Wish I Could Whinge About Ryanair!
For me, I have a personal dislike of all things EasyJet and Ryanair because these two jokers seriously bu66ered up the aviation industry, destroyed jobs and peoples' livelihoods and only got to where they are thanks to Terrorist Activity! (There is no way in hell EasyJet would have obtained BA's Gatwick Slots without Al Qu'eda's kind assistance in almost destroying the "Heritage Airlines"!)
Having said that, my wife an I flew Ryanair from Stanstead to Valladolid for a friend's wedding last year because the alternative would have been a 10 hour journey each way via Barcelona. The tickets were £60 each and we paid £5.50 to check in one suitcase. I can't remember how much we paid, but there was a "Countrer Check In and Priority Boarding" fee which we paid as well which was compulsory if you had checked baggage.
After reading all the shock-horror stories about Ryanair charging for everything, we scrutinised the Terms and Conditions.
Surprise, surprise! When we turned up at Stanstead with plenty of time to spare, the girl on check-in smiled sweetly and accepted our bag. The clean, fresh aeroplane boarded and departed on time and landed on time in Valladolid.
The return trip was equally hassle-free and, once again, pleasant ground staff (even if he did make me leave a couple of bottles of "San Miguel" behind as they pushed my bag slightly overweight! We had another clean, smart aircraft and pleasant crew and arrived back into Stanstead on time!
My wife and I would have loved to have a "shock - horror" story to tell you because we love anything which dishes the dirt on EZY or FR! Sadly, however, Ryanair did everything they told us they would and I am devastated to tell you that we would definitely choose to fly with Michael O'Leary's airline again - especially with some of the offers avalable! British Airways' Staff Travel can't touch his £1 fares!
Sorry Folks! Read the small print, don't turn up late, don't take over your bag allowance and don't expect to change your booking with impunity. Take your own small supply of "Scooby Snacks" and buy a bottle or two of water from WH Smiths or Boots airside in case you get delayed and your trip will be fine!
My guess is that the whingers are the ones who haven't checked up on the Terms and Conditions and these are the guys Michael O'Leary loves for they are a license to print money!
Having said that, my wife an I flew Ryanair from Stanstead to Valladolid for a friend's wedding last year because the alternative would have been a 10 hour journey each way via Barcelona. The tickets were £60 each and we paid £5.50 to check in one suitcase. I can't remember how much we paid, but there was a "Countrer Check In and Priority Boarding" fee which we paid as well which was compulsory if you had checked baggage.
After reading all the shock-horror stories about Ryanair charging for everything, we scrutinised the Terms and Conditions.
Surprise, surprise! When we turned up at Stanstead with plenty of time to spare, the girl on check-in smiled sweetly and accepted our bag. The clean, fresh aeroplane boarded and departed on time and landed on time in Valladolid.
The return trip was equally hassle-free and, once again, pleasant ground staff (even if he did make me leave a couple of bottles of "San Miguel" behind as they pushed my bag slightly overweight! We had another clean, smart aircraft and pleasant crew and arrived back into Stanstead on time!
My wife and I would have loved to have a "shock - horror" story to tell you because we love anything which dishes the dirt on EZY or FR! Sadly, however, Ryanair did everything they told us they would and I am devastated to tell you that we would definitely choose to fly with Michael O'Leary's airline again - especially with some of the offers avalable! British Airways' Staff Travel can't touch his £1 fares!
Sorry Folks! Read the small print, don't turn up late, don't take over your bag allowance and don't expect to change your booking with impunity. Take your own small supply of "Scooby Snacks" and buy a bottle or two of water from WH Smiths or Boots airside in case you get delayed and your trip will be fine!
My guess is that the whingers are the ones who haven't checked up on the Terms and Conditions and these are the guys Michael O'Leary loves for they are a license to print money!
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The tickets were £60 each and we paid £5.50 to check in one suitcase. I can't remember how much we paid, but there was a "Countrer Check In and Priority Boarding" fee which we paid as well which was compulsory if you had checked baggage...
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Michael SWS,
Why not read his post more carefully? It seems to me that the only additional charge he does not know is the Check-in and Priority Boarding fee. The £60 sounds like the seat price including all the so-called taxes, CC charge, etc etc.
Why not read his post more carefully? It seems to me that the only additional charge he does not know is the Check-in and Priority Boarding fee. The £60 sounds like the seat price including all the so-called taxes, CC charge, etc etc.
If anybody travelling by air now does not understand the simple rules about flying with Ryanair then they must be hermits.
The ticket prices are so low, that somewhere you have to understand that nothing comes free.
OK, low seat price..... then when confirming your booking, all the other wonderful add ons make it almost as expensive as a competitor that seemed at first to be charging twice the price.
Once you decide on the flight EVERYTHING else comes at a price. Priority boarding (puttting you on a bus that departs at the same time or later than the hoi polloi). Seats on a less than full aircraft are cordoned off so no time weasted clearing those for the next sector.
Bags....Charge for hold baggage with lowest weight allowance (of course). If there is pressure for revenue, then bag sizes are scrutinised to maximise revenue. Bag I cm bigger, tough, you read the size when booking. What about the others on the flight with steamer trunks? Shrug, we got you.... Want a seat together..... if you are prepared to bare knuckle fight .....
In flight sales.... almost desperate pleas from CC to buy something, anything. Bottle of water? that'll be £3 sir..... no, I'm not taking the p*ss, do you want it or not?
So, a shortish unpleasant flight where even shaking hands you then count your fingers or try and find an alternative which isn't much different at the final "click".
It's the lack of transparency where a £10 ticket offer ends up being over £60 by the time you get to confirmation.....
The trouble is, other loco's aren't publicising all these rip-offs by Ryanair. I f they did then they'd see a surge away from Ryanair.
Stand up and put comparison prices on your websites. yes, Ryanair look cheap (never a truer expression) but the loco's simply let them take potential customers away without highlighting all the add-ons.
Even the airports put Ryanair on the furthest pads, so it's a 2 mile route march to get to your aircraft, which then lands 20 miles away from the so called nearest town......
So, yes, I'll fly by Ryanair if the ticket price outweighs the inconvenience of going without food or water for a couple of hours, with minimal baggage.
I can work out that flying me to a destination in the sun for £10 can't be profitable, even adding on what other passengers pay, it's a close financial tightrope to see any profit.
The ticket prices are so low, that somewhere you have to understand that nothing comes free.
OK, low seat price..... then when confirming your booking, all the other wonderful add ons make it almost as expensive as a competitor that seemed at first to be charging twice the price.
Once you decide on the flight EVERYTHING else comes at a price. Priority boarding (puttting you on a bus that departs at the same time or later than the hoi polloi). Seats on a less than full aircraft are cordoned off so no time weasted clearing those for the next sector.
Bags....Charge for hold baggage with lowest weight allowance (of course). If there is pressure for revenue, then bag sizes are scrutinised to maximise revenue. Bag I cm bigger, tough, you read the size when booking. What about the others on the flight with steamer trunks? Shrug, we got you.... Want a seat together..... if you are prepared to bare knuckle fight .....
In flight sales.... almost desperate pleas from CC to buy something, anything. Bottle of water? that'll be £3 sir..... no, I'm not taking the p*ss, do you want it or not?
So, a shortish unpleasant flight where even shaking hands you then count your fingers or try and find an alternative which isn't much different at the final "click".
It's the lack of transparency where a £10 ticket offer ends up being over £60 by the time you get to confirmation.....
The trouble is, other loco's aren't publicising all these rip-offs by Ryanair. I f they did then they'd see a surge away from Ryanair.
Stand up and put comparison prices on your websites. yes, Ryanair look cheap (never a truer expression) but the loco's simply let them take potential customers away without highlighting all the add-ons.
Even the airports put Ryanair on the furthest pads, so it's a 2 mile route march to get to your aircraft, which then lands 20 miles away from the so called nearest town......
So, yes, I'll fly by Ryanair if the ticket price outweighs the inconvenience of going without food or water for a couple of hours, with minimal baggage.
I can work out that flying me to a destination in the sun for £10 can't be profitable, even adding on what other passengers pay, it's a close financial tightrope to see any profit.
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Sense at last.
Play the game and you can benefit. Read the T&C and avoid unnecessary extras. This is all good advice and should be heeded. If you play MO'L at his own game you can win. But, remember, he will keep on changing the rules so be on your toes.
Ryanair are expected to announce a profit of C. £60M. And, even with all the little traps and ruses he couldn't make this without running an efficient low margin business.
I might not like it but you have to give credit where credit is due.
Play the game and you can benefit. Read the T&C and avoid unnecessary extras. This is all good advice and should be heeded. If you play MO'L at his own game you can win. But, remember, he will keep on changing the rules so be on your toes.
Ryanair are expected to announce a profit of C. £60M. And, even with all the little traps and ruses he couldn't make this without running an efficient low margin business.
I might not like it but you have to give credit where credit is due.
Paxing All Over The World
Icare9
I think that you will find that the usual reason for that is weight and balance calculations on the Boeing 737-800. There are many references to it in the main FR threads.
Seats on a less than full aircraft are cordoned off so no time weasted clearing those for the next sector.
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Vote with your feet.
Avoid Ryanair and save £40. That is the whole point of this thread - not an outlet for those who keep wanting to give MO'L money for Cr*p services then whinge about it.
Avoid Ryanair and save £40. That is the whole point of this thread - not an outlet for those who keep wanting to give MO'L money for Cr*p services then whinge about it.
I asked a question about info where to check/whom to ask.
This is not being stupid and not reading small print, being surprised about some of their 'additional charges'. This is plain website error/malfunction with this particular booking.
HTF are you supposed to print your boarding pass for flight for which you just checked in online, if it doesn't let you see it? Or trying later on 'reprinting' it.
Just because I don't like certain supermarket practices per se, pure necesssity/overall savings/convenience tell me to use it.
But when I was overcharged by checkout staff's mistake, I returned and demanded 'double the difference' refund. Uncompromisingly without being fobbed off by either that girl in question or her manager trying to fool me. It cost me 10mins of my life standing around and calmly repeating the same thing 15x, but it paid off. Literally and for feeling better. It's about principle.
If they err, you should get to them, be given refund/exchange/extra something.
Just like the 35 quid 'overdraft fee' I wasn't supposed to be charged (cheque cleared months later etc) I got back. If you don't ask/let yourself heard, you'd not win.
Life is what it is. Winning case/claim just thanks to be rightful isn't rule at all..
Short notice booking or not having time wouldn't exactly save anything.
Below's the boarding pass screen.
BTW, I play MOL's game to beat them, myself.
Also, when I was given booking number 'not confirmed', didn't see it charged to available balance on my account via online banking, I called up their 'premium' number for about 5p total cost to me. Just in case it would take a while to clear it. Just website/browser burp. Couple mins waiting on the line and about minute talking to the lady. One has to know some tricks :-D
Think I'll let her know how to so that she can bitch for almost free about this on their booking line.
Last edited by MartinCh; 1st Jun 2009 at 07:02.
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The tickets were £60 each and we paid £5.50 to check in one suitcase. I can't remember how much we paid, but there was a "Countrer Check In and Priority Boarding" fee which we paid as well which was compulsory if you had checked baggage...
In my opinion, the GBP140 I paid for both of us to go to VLL and back was a bargain. Believe it or not, we pay more than that for Airline Industry Discounted Staff Standby tickets!
As I said previously, I wish I could give some negative feedback on the Ryanair experience, but for us they did everything they said they would!
(By the way, the girl and the gentleman whose wedding we attended are both Spanish and air crew so many of the guests were aviation workers, mostly with IATA carriers, and most of us from the UK flew Ryanair for the first time. No one had a bad word to say about the airline - except that we do feel making workers pay for their uniforms, and even for water, is taking the mickey somewhat!)
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MartinCh, haven't read your posts too carefully but if I understand you correctly you tried to print your boarding pass but it had not appeared on screen and there is an error message per your picture?
I have seen this a number of times - there is a long-term glitch in Ryanair's software which means under certain conditions the boarding card does not appear below the top section of the page you have shown.
The workaround is to go back / login again with your email address and flight date/destination detail and choose the "Reprint" option which you have alluded to.
Don't ask why, it's just something that happens often enough to confuse the hell out of some people
I have seen this a number of times - there is a long-term glitch in Ryanair's software which means under certain conditions the boarding card does not appear below the top section of the page you have shown.
The workaround is to go back / login again with your email address and flight date/destination detail and choose the "Reprint" option which you have alluded to.
Don't ask why, it's just something that happens often enough to confuse the hell out of some people
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Begs the obvious question - why haven't FR tried to fix the glitch? Wouldn't be because there are folk who wouldn't have the confidence to stand their ground and pay up anyway?.
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Begs the obvious question - why haven't FR tried to fix the glitch? Wouldn't be because there are folk who wouldn't have the confidence to stand their ground and pay up anyway?.
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Mr. Quite happy - that was my point indeed. No financial benefit to FR but positive customer staisfaction. That's a dodgy business case alright!
Re toilet charges - lets's be honest, MO'L would tell you he danced with the devil in the pale moonlight - if he thought it would garner any extra publicity. The more controversial the better. Who on God's earth uses an a/c toilet if they can avoid it? What is the average FR flight duration and the average number of seats/pax. Do the maths - if you allow 10 mins either side of take off/landing on a 1hr 30 sector that leaves 70 minutes for toilet trips say 3 loos or 210 minutes toilet time available per 160 pax. a generous 1 minute and 20 seconds each. Now bear in mind you have a single aisle and some cabin services it would be impossible for more than a handful of folk on any flight to actually get to the bog - I don't know that stats but on shorthaul I would guess that less than 10 people actually use the loo on any flight. This makes it look like 3 loos are excessive, for use by the privileged few! - not an O'Leary thing. So he wants to charge - fair do, except CAA say that loos are essential - so he can't. Tough.
It's been a non starter from the off but it fairly gets attention - well done MO'L.
Re the reclining seats - I agree. I'm no giant but at 6' I don't ever need to recline on most flights. I did fly EZY and was really P'eed off to find the fat midget in the row in front ( a bulkhead seat) pushed his seat right back. I have also had this behaviour on BA and other full service airlines and just don't understand why anyone actually needs to recline on a short flight. If you don't get the option - you can't. That said, I suspect the seat pitch on FR would present me with a problem. Again, there is a simple logic that you can't fault FR for. It costs more for the seats if they recline, seat pitch can be kept to a minimum if they don't - if folk want recilining seats, pay to go eslewhere - you pays your money and accepts what you get.
Re toilet charges - lets's be honest, MO'L would tell you he danced with the devil in the pale moonlight - if he thought it would garner any extra publicity. The more controversial the better. Who on God's earth uses an a/c toilet if they can avoid it? What is the average FR flight duration and the average number of seats/pax. Do the maths - if you allow 10 mins either side of take off/landing on a 1hr 30 sector that leaves 70 minutes for toilet trips say 3 loos or 210 minutes toilet time available per 160 pax. a generous 1 minute and 20 seconds each. Now bear in mind you have a single aisle and some cabin services it would be impossible for more than a handful of folk on any flight to actually get to the bog - I don't know that stats but on shorthaul I would guess that less than 10 people actually use the loo on any flight. This makes it look like 3 loos are excessive, for use by the privileged few! - not an O'Leary thing. So he wants to charge - fair do, except CAA say that loos are essential - so he can't. Tough.
It's been a non starter from the off but it fairly gets attention - well done MO'L.
Re the reclining seats - I agree. I'm no giant but at 6' I don't ever need to recline on most flights. I did fly EZY and was really P'eed off to find the fat midget in the row in front ( a bulkhead seat) pushed his seat right back. I have also had this behaviour on BA and other full service airlines and just don't understand why anyone actually needs to recline on a short flight. If you don't get the option - you can't. That said, I suspect the seat pitch on FR would present me with a problem. Again, there is a simple logic that you can't fault FR for. It costs more for the seats if they recline, seat pitch can be kept to a minimum if they don't - if folk want recilining seats, pay to go eslewhere - you pays your money and accepts what you get.
Last edited by Munnyspinner; 2nd Jun 2009 at 09:32.
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Ryanair just posted in excess of £140M financial loss. MOL suggested usual excuses. I am going to make a prediction: Ryanair have passed the tipping point on "customer loyalty:in-house customer derision - i.e. they won't be here this time next year.
Oh, by the way, GSM made circa £1million PROFIT this year. I wonder why
(see my earlier post)...
Oh, by the way, GSM made circa £1million PROFIT this year. I wonder why
(see my earlier post)...
