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Old 15th May 2009 | 15:49
  #28 (permalink)  
GroundedSLF
 
Joined: Dec 2008
Posts: 98
Likes: 0
From: Southern UK
Nicholas49 - Hmm - let me look at your points;

1 - "When you pay £10 for a flight, you cannot expect an airline to send out an empty aircraft to get you when things go wrong"
Where does that come from? I never mentioned that scenario. What I would expect from a company who I had a contract with to get me from point a to point b on a specific date is some kind of assistance. Either placed onto another airline that had spare seats, or placed in overnight accomodation until the next flight.

2- In response to my assertion that FR do not do business with travel agents, you stated "Passengers have a choice: if they dont want to pay a travel agents fee and are capable of booking online, then they can fly Ryanair" - You miss the point. They dont have a choice - they have to book with FR direct. What about poor old pensioners who dont have a PC, or people that prefer to do business with an agent?

3 - "Some of you dont have an idea about how business works" - Really. Business works by making a profit. This can be done via transparent pricing if you have confidance in your product and service. There is no need to resort to underhand pricing tactics, to try and confuse the consumer into booking. Think about it this way, how would you feel if you went out to buy a washing machine, advertised for £25.00, only to get to the till and find another £400 in "optional" extras, such as hoses, nuts, bolts, etc...
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