easyJet--Questions, comments, bouquets & brickbats (Merged)
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Until then, rubbish goes where I can put it.
Should cabin crew clean toilets? Don't see why not, I clean toilets after people have been at my house, none of us are too special to clean toilets.
Join Date: Feb 2006
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If I leave urine on an aircraft toilet - and its very difficult to avoid it on the Dash 8 400 as the lavatory compartment is tiny - I quickly make up a solution of hot water and liquid soap in the little sink, soak some of the paper towels in it and give the area affected a damn good clean.
I'll be honest, I've been the first person to go during the first flight of the day and I've left some of those seats and their surrounds a darn sight cleaner than I found them
To some people this may sound weird but I wouldn't leave a toilet like that at home so why would I leave an aircraft toilet in an unhygienic condition?
I'll be honest, I've been the first person to go during the first flight of the day and I've left some of those seats and their surrounds a darn sight cleaner than I found them
To some people this may sound weird but I wouldn't leave a toilet like that at home so why would I leave an aircraft toilet in an unhygienic condition?
Join Date: Feb 2009
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Should cabin crew clean toilets?
So you want crew to clean toilets, and then serve you your food? Mmmm, Bon Appetit! Perhaps we don't clean toilets for the same reason waiters and chefs don't...
On the MEDIF forms I fill in for my patients, it clearly states that CC are employed as food handlers and as such are not allowed even to help pax in the toilets, let alone clean them!
Join Date: May 2005
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Boardingpass,
I pee on the floor because
1) I am male. We all do it. Women do it too, but trying to persuade them of this is tricky.
2) Aircraft move around, the bowl is a moving target, sometimes it just doesn't get hit.
Also, my waist size is 32 inches, I can see everything in its glory very well indeed thankyou very much.
If I am on a plane, or at my home, or at somebody elses home, I also clear up my mess. Then I wash my hands. Once my hands have been washed they are suitable for preparing and serving food. That is how I work in my home, and I see no reason why being on a plane should be any different.
Having a pee is a natural process and we have evolved to survive interaction with the products of our bladders. People are far too precious nowadays.
I pee on the floor because
1) I am male. We all do it. Women do it too, but trying to persuade them of this is tricky.
2) Aircraft move around, the bowl is a moving target, sometimes it just doesn't get hit.
Also, my waist size is 32 inches, I can see everything in its glory very well indeed thankyou very much.
If I am on a plane, or at my home, or at somebody elses home, I also clear up my mess. Then I wash my hands. Once my hands have been washed they are suitable for preparing and serving food. That is how I work in my home, and I see no reason why being on a plane should be any different.
Having a pee is a natural process and we have evolved to survive interaction with the products of our bladders. People are far too precious nowadays.
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'[email protected] is the CEO's email address. Feel free to tell him how you think he should be running the company'
No, that's not his address, it's an attempt to con people into thinking they can direct questions, criticisms etc. directly to the CEO. It is monitored by others.
Last year I had a flight cancelled by Easyjet at very short notice. We were transferred onto a later flight to STN when we were originally going to LGW. I was assured at the time that Easy would refund all charges incurred getting us back to our home, which amounted to a taxi bill in excess of 100 quid. Easy then tried to weasel out of this by offering us a flat 30 quid, take it or leave it. I sent a mail to the CEO at the above address and got nowhere, just another pat reply from a time server. I eventually managed to get hold of his REAL email address, the one that goes to him personally. Funnily enough, my claim was paid a couple of days later. If anyone would like that address then you can pm me.
No, that's not his address, it's an attempt to con people into thinking they can direct questions, criticisms etc. directly to the CEO. It is monitored by others.
Last year I had a flight cancelled by Easyjet at very short notice. We were transferred onto a later flight to STN when we were originally going to LGW. I was assured at the time that Easy would refund all charges incurred getting us back to our home, which amounted to a taxi bill in excess of 100 quid. Easy then tried to weasel out of this by offering us a flat 30 quid, take it or leave it. I sent a mail to the CEO at the above address and got nowhere, just another pat reply from a time server. I eventually managed to get hold of his REAL email address, the one that goes to him personally. Funnily enough, my claim was paid a couple of days later. If anyone would like that address then you can pm me.
Join Date: May 2009
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OMG peeps why did my post end up quite literally in the toilet?? 
The point of my post was to try and get across to all parties that had made me
that we should all respect each other particulary when we all fly loco. At the time it was my fellow CC (easy1 and easy22) that had rattled my cage but now the SLF have thrown a bit more fuel on the fire....Scumbag O' Rilley hope you are reading
The CC responsibilities/priorities to all SLF are;
The point of my post was to try and get across to all parties that had made me
that we should all respect each other particulary when we all fly loco. At the time it was my fellow CC (easy1 and easy22) that had rattled my cage but now the SLF have thrown a bit more fuel on the fire....Scumbag O' Rilley hope you are readingThe CC responsibilities/priorities to all SLF are;
- Safety. We get you off in the "unlikely event" anything goes wrong anywhere, at any stage, at any destination...even the sea!! Thats goes for all carriers at all times. A CC in BA first class will throw you down the slide if you hesitate to jump just as I would....her company will just charge you more for the priviledge
- Comfort well yes with some carriers you will get more comfort apparently gratis. Loco carriers will sell you a blanket/pillows/eyeshades,extra legroom etc and at some carriers you will get this "free".
- Service Any CC on any airline will do their absolute best to provide what their company allows them to do in whatever cabin class they are working in. What they are allowed to do is outside their control. However I have worked with a few companies and at no time in any of them have I been expected to clean toilets. Yes I restock the loo roll and I order cleaners on turnaround to clean up after the likes of Scumbag O' Rilley. I don't clean up after him for the reasons stated by Boardinpass and sparelung.
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I sure am. I make sure I read posts before replying, I would look a fool if I didn't.
Now what did I actually say.
and
I'm not above cleaning toilets, don't see why you should be. Citing hygiene is simply an excuse for lazyness. Wear gloves, wash your hands, look after your paying customers.
If I am on a plane, or at my home, or at somebody elses home, I also clear up my mess.
Yes, I think people should clean up after themselves. However if they don't then somebody else has to. Sometimes I even clear up after others myself,
Join Date: Jul 2008
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NCE-STN (Monday early evening): Good stuff!
Hi folks, I doubt this is the right thread, place or forum for posting this and I have wrapped myself in flame-proof bubblewrap just in case I've made a mistake :)
But that aside, I just wanted to dearly thank all of the EasyJet staff for a wonderful flight both to Nice at the crack of dawn on Friday morning and the flight back early Monday evening. Check-in was fast, efficient and smiley (after the cattle herding I experienced on another low-cost airline recently, I'm jolly glad of this!) and both flights left on-time.
The flights themselves were most excellent with cheery, polite cabin crew on both legs. I can tell you - after three hours sleep, a smile makes a shed-load of difference. I'd particularly like to thank a cabin crew member on the route back (Jess!) for naming two small cuddly sea creatures for me that I'd picked up as a souvenir. Chips and Fingers are doing just fine!
I really wanted to write to EasyJet the old-fashioned letter way with my thank-yous and a picture of Chips and Fingers, but their web site says that they do not accept paper based correspondence - which is a great shame! In these days of moaning when things go wrong, I'd love to cheer someone's day by sending a thank-you card and a nice letter. But still.
Anyhoo, I'm waffling, I thought I'd place a shine on EZY's day by saying that the whole experience both ways was splendiferous. Cheers, guys'n'girls!
Moray Eel
But that aside, I just wanted to dearly thank all of the EasyJet staff for a wonderful flight both to Nice at the crack of dawn on Friday morning and the flight back early Monday evening. Check-in was fast, efficient and smiley (after the cattle herding I experienced on another low-cost airline recently, I'm jolly glad of this!) and both flights left on-time.
The flights themselves were most excellent with cheery, polite cabin crew on both legs. I can tell you - after three hours sleep, a smile makes a shed-load of difference. I'd particularly like to thank a cabin crew member on the route back (Jess!) for naming two small cuddly sea creatures for me that I'd picked up as a souvenir. Chips and Fingers are doing just fine!
I really wanted to write to EasyJet the old-fashioned letter way with my thank-yous and a picture of Chips and Fingers, but their web site says that they do not accept paper based correspondence - which is a great shame! In these days of moaning when things go wrong, I'd love to cheer someone's day by sending a thank-you card and a nice letter. But still.
Anyhoo, I'm waffling, I thought I'd place a shine on EZY's day by saying that the whole experience both ways was splendiferous. Cheers, guys'n'girls!
Moray Eel
Last edited by Moray Eel; 21st May 2009 at 12:47. Reason: My newlines went mysteriously missing. Call Columbo!
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When a passenger wants to send a thank-you letter to an airline simply because a flight left on time and the cabin crew were polite then there is surely something very, very wrong with the industry. 
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There is nothing wrong with a passenger wanting to say thankyou for anything. Or anyone for that matter. The world would be a far nicer place if people were congratulated more for doing things well, for doing things properly, or for just doing something. Your post makes me feel angry.
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There's nothing wrong with saying thank you; I don't think anyone could possibly disagree with that sentiment. But, congratulating people for doing their job properly or "just doing something"? Hmmm, maybe that's a little much.
And the world would also be a far nicer place if people got angry less often.
But my point was a serious one - just what kind of industry have we created when a passenger feels driven to write a letter of praise simply because nothing went wrong during a short flight? Efficient check in, on-time departure and polite cabin crew should be a basic level of service at all times from every airline. Have passengers' expectations really fallen so far?
And the world would also be a far nicer place if people got angry less often.
But my point was a serious one - just what kind of industry have we created when a passenger feels driven to write a letter of praise simply because nothing went wrong during a short flight? Efficient check in, on-time departure and polite cabin crew should be a basic level of service at all times from every airline. Have passengers' expectations really fallen so far?
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Oh Michael, stop being a bah humbug. If you care to read the letter properly, you will see she was thanking a specific crew member for her specific actions (for naming two small cuddly sea creatures for me that I'd picked up as a souvenir.) In essence, the flight exceeded her expectations, so it is appropriate she expresses this and says thanks! Pax are very quick to let you know if a flight failed to meet expectations.
You are suggesting that pax expectations are too low. I think usually they are far too high.
You are suggesting that pax expectations are too low. I think usually they are far too high.
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Yikes...
Opps, didn't realise that this would cause an issue. Lesson learnt. Apologies!
I would say, though, that my expectations are rock bottom these days - from that perspective, I see what Michael is saying. So many flights feel like a royal punch in the face from booking to arrival that when it all goes perfectly I feel a thank-you is deserved. If the airline knows that their customers appreciate their effects, surely it's win-win for everyone?
Anyway, in my case, I felt the check-in staff and flight crew were particularly cheery and friendly; more than I've received on much larger airlines in much comfier classes of seat. They made my trip additionally splendid and regardless of where everyone's expectations are these days, I appreciated it.
Moray Eel.
I would say, though, that my expectations are rock bottom these days - from that perspective, I see what Michael is saying. So many flights feel like a royal punch in the face from booking to arrival that when it all goes perfectly I feel a thank-you is deserved. If the airline knows that their customers appreciate their effects, surely it's win-win for everyone?
Anyway, in my case, I felt the check-in staff and flight crew were particularly cheery and friendly; more than I've received on much larger airlines in much comfier classes of seat. They made my trip additionally splendid and regardless of where everyone's expectations are these days, I appreciated it.
Moray Eel.
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Originally Posted by Moray Eel
Opps, didn't realise that this would cause an issue. Lesson learnt. Apologies!
Anytime that you wish to extend thanks to anybody in the industry, for whatever reason, you are welcome to do so. A letter/email to the company is always the most effective method, although here at PPRuNe we're always pleased to hear the good - we usually only hear of the bad.
Arcane discussions about hypothetical motivation for praise are of interest to some, but don't ever be put off being pleasant to other people as a result.
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Opps, didn't realise that this would cause an issue. Lesson learnt. Apologies!
My comment was purely as I stated it - the airline industry has forced passenger expectations so low that service that would have been seen as standard 20 years ago is now apparently so unusual that it is worthy of praise.
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Michael, I see your point. Consider my anger withdrawn. Sometimes I have a very jaded, weary point of view, which is where my little hippy comments about what would make the world a nicer come from.
Sometimes I think the whole travelling process is so unbelievably horrible that I am surprised passengers don't burst into tears of joy when we can actually give them something they ask for. But I think half have high expectations and half have low.
Sometimes I think the whole travelling process is so unbelievably horrible that I am surprised passengers don't burst into tears of joy when we can actually give them something they ask for. But I think half have high expectations and half have low.
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Easyjet 8632 Palma - Gatwick 03/10/09
Hi All,
I just wanted to pass on my thanks to the Captain and Crew of the flight for keeping the passengers updated with information after the emergency divert to nantes due to a medical emergency of a cabin crew member (david).
Cabin Crew member Darren - You are a star !! Your sense of humour and patience was outstanding whilst the other members of crew dealt with your ill colleague. I only wish all of the passengers had the same humanity as myself and my travel partners.
I hope that all is well with david and that he is recovering well from what must have been a scary situation for all people concerned and having left him in france must have been unsettling.
Well done all.
I just wanted to pass on my thanks to the Captain and Crew of the flight for keeping the passengers updated with information after the emergency divert to nantes due to a medical emergency of a cabin crew member (david).
Cabin Crew member Darren - You are a star !! Your sense of humour and patience was outstanding whilst the other members of crew dealt with your ill colleague. I only wish all of the passengers had the same humanity as myself and my travel partners.
I hope that all is well with david and that he is recovering well from what must have been a scary situation for all people concerned and having left him in france must have been unsettling.
Well done all.
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As always - Nice to see on PPRuNe, but if you really feel strongly, always best to write to the airline themselves - they will pass on your appreciation to the correct person, including the crew members(s) themselves.