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easyJet--Questions, comments, bouquets & brickbats (Merged)

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easyJet--Questions, comments, bouquets & brickbats (Merged)

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Old 12th May 2009, 16:32
  #21 (permalink)  
 
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Exactly you want a clean aircraft, then behave like a proper human being and dont dump your s**t everywhere.

Speedy boarding, it tells you in black and white its £15 out £9 return as you might be on a bus.. get over it if you dont want it dont buy it,..
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Old 12th May 2009, 16:44
  #22 (permalink)  
 
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well paxleaveit in a **** tip so don't see why people can't clear up after themselves!
dont dump your s**t everywhere.
get over it if you dont want it dont buy it,..
And there you have it, listeners, the authentic sound of Easyjet staff addressing their customers.
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Old 12th May 2009, 18:16
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Yes that's correct, thats how we feel about pax leaving the a/c in an utter mess and then they have the nerve to complain that it's not up to standard! We have 20 mins on the ground to sort it out, is it too much to ask people to keep there area tidy?!?!?!

As for the speedy boarding, yes I agree it is a rip off! Why pay for it, at the end of the day we are all on the same a/c, all going to the same place and all going to arrive at the same time!! (And all going to get held up by the same problems at the same airport)!
I couldn't agree more that easyJet is very quick to take money off people, but you'll find that every major airline, and big companies are the same.
I'm not having a pop at passengers because if they don't fly then I don't have a job, and you'll find that most crew who work for EJ are ***** off big time at the moment with the managment becasue we are being screwed aswell!!!
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Old 12th May 2009, 19:07
  #24 (permalink)  
 
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I only use LO-CO if I have to position and the company pays. They are all a joke and would never consider working for them....as for taking my family on holiday with them - never again!!! ever......
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Old 12th May 2009, 19:20
  #25 (permalink)  
 
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Capot:
"Selling customers' bank account details to fraudulent US-based outfits called something like "Shopper Discount" must have earned them hundreds of thousands of pounds."

That's illegal under European law, European Safe Harbor principles, so I somehow don't see a very experienced operator, specifically an internet reliant operator playing who-blinks-first with the UK Information Commissioner...
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Old 12th May 2009, 19:32
  #26 (permalink)  

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I wanted to complain about Anti's spelling of 'wing'! My pedantism is unsatisfied!
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Old 12th May 2009, 20:05
  #27 (permalink)  
 
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Easyboy22 £ Easy1

I can understand that you may feel somewhat aggrieved as CC but don't take it out on pax. If you want to treat us like cattle (SLF) we will act like them, not speaking personally but cattle ****, that easy.
Priority boarding? Fortunately I know about it and would not touch it but many are first time with EZY and feel they are being well and truly shafted. Not your fault but be so feckin blase about saying 'just dont buy it'
Bitch about your T&Cs all you want, you could always go look for another job. In the same way we will look for another carrier which brings me back to you to looking for another job.
I have several times tried to get to get rid of my rubbish on both EZY & FR but CC not interested so have had to leave it behind thereby taking up some of your valuable 20 mins turnaround, tough, you want to ignore me then take the cosequences.
In your collective favour most CC on all locos I have found to be very good, you are just not a very good advert for them.
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Old 12th May 2009, 20:12
  #28 (permalink)  
 
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but you'll find that every major airline, and big companies are the same.
Spot on! AF KLM are 2 of them,,actually they are worse
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Old 12th May 2009, 22:17
  #29 (permalink)  
 
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Easy 1

you'll find that every major airline, and big companies are the same.
If you actually flew one a few of these, as I now do to get a cheaper and altogether better flight than available on any loco, you would know that every major airline is infinitely better than Easyjet. EG 4 sectors on AF/KL last weekend over CDG, and 2 on BA using LHR T5 last week, both cheaper than Easyjet on the same routes (if you count Luton as London, which is stretching credulity), with polite and pleasant staff, nice little snacks and a 1/4bottle of wine or two, 20Kg hold baggage included in the fare, do I need to go on..................no non-stop full volume announcements of stupid "special offers" during the flight, no shouted orders to clean up the aircraft to help the loco achieve a quick turnround, no harassment on boarding.

And all for a lower fare; it's a no-brainer.

Miles Gustaph


That's illegal under European law,
Yes, it is, isn't it. And under British Law. That's why I used the words "I have no doubt at all that these are all deliberate frauds". I found myself paying £8.00 per month to ShoppersDiscounts, of which I had never heard, from a Bank Account I used for business internet puchases, after booking an Easyjet flight last August. I had to close the account to kill the payment. Some Google research revealed that I was one of thousands who had had the same thing done to them. Mistake? No. Something carefully buried in a miniscule piece of small print on a T&Cs PDF attached to the site? Possibly; it's still a fraud.

Did I mention the Insurance scam? A cost approaching that of an annual premium with a reputable company for a return flight's worth of poor cover?

The excess baggage scam? £84 for 6 kilos on one sector; another £84 to bring it back again. Jesus, these people give the whole industry a bad name.
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Old 12th May 2009, 22:26
  #30 (permalink)  

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Do an experiment.

At midnight, go on-board any aircraft/power off, close all the blinds and inspect all the upholstery with a portable black light.

Oh, no , just realized you can't do that. Good thing too. That will save you puking through the rest of the night.

CSI RT
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Old 12th May 2009, 23:26
  #31 (permalink)  
 
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Don't let your judgement of the commercial side of easyJet bear any resemblance of the quality of the maintenance. They are 2 total seperate entities and thoughtless wonderings can cause unnecessary alarm
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Old 13th May 2009, 06:01
  #32 (permalink)  
 
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This is nothing new and specific to EJ, this happened to me in Philippines february this year 2 times with Cebu pacific and and KLM when booked return europe.
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Old 13th May 2009, 07:36
  #33 (permalink)  
 
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Capot

My dear friend I had spent 16 years of my life living abroad, mainly in africa and south east asia, I have flown with the folowing:
BA
Air France
Egypt Air
Garuda Indonesia
Singapore Airlines
KLM
KLM UK
Qatar Airways

To sum up, they all have their faults, they have all had their fair share of rude crew!
Maybe you have had bad experiance with EJ crews, but there must be a reason.
We do extremly long days, we see 600+ people everyday, how many of these do you think are polite, how many times do we get ignored??
After a while crews do get hacked off, it doesn't mean we are not profesional. I grant you there are crew's who need and good slap and who shouldn't be doing the job but thats the same in every job!!
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Old 13th May 2009, 08:07
  #34 (permalink)  
 
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I'm not a super frequent customer of easyJet (or dodgyJet as we call it in my circle), but I fly with them several times a year - when the price and/or schedules make it the best option for the particular trip. It's true, the website is a real "web" of traps and tricks, Speedy Boarding is a scam (but really - does anyone fall for it more than once?), and the boarding experience can be harrowing for the faint of heart. But I've never encountered dirty interiors, rude cabin crew, or anything but a no-fuss, professional, efficient trip once in the plane.

But then I almost always fly with easyJet Switzerland, which I gather is a somewhat separate operation from the UK version. Perhaps standards are better? Anyone here with experience of both who can compare?

Having a ticket cancelled because of "fraud" would certainly enrage me, but by far the most disturbing thing on this thread is that Anti-ice paid £700 (£700!!) for two dodgyJet tickets. There are only three possible explanations for this:

a) dodgyJet now flies to Hong Kong
b) Anti-ice was travelling to attend a funeral on 24 hours notice
c) Anti-ice is out of his/her mind
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Old 13th May 2009, 09:07
  #35 (permalink)  
 
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i'm going to buck the trend,

i use easy jet a lot out of Gib to Lgw and from UK to other destinations.
either solo, with my young family or as part of a large group.

i've never been delayed for more than 30 mins.
A/c has been clean.
Crew have been polite and curteous.

For the price i pay, less than a meal and a few drinks in town, each way i think they provide xcellent value for money!
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Old 13th May 2009, 09:38
  #36 (permalink)  
 
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Spot on! AF KLM are 2 of them
Err, actually one of them. It's the same company now.
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Old 13th May 2009, 09:49
  #37 (permalink)  
 
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Were not having a go at him personally, just explaining what we put up with, myself and most of EZY crew do a damn good job, think he just had a bad day/flight.
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Old 13th May 2009, 10:23
  #38 (permalink)  
 
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think he just had a bad day/flight.
Yes, true, but put a 5 in front of the zero if by "he" you mean me. Perhaps a 6 or a 7 if we go back 3 years. And I still use Easyjet if there is no other option. But increasingly there is, and very often with a full-service airline, no tricks, no scams and a cheaper price.
just explaining what we put up with, myself and most of EZY crew do a damn good job,
We all know exactly what cabin staff do, or even "put up with" but, frankly, most of us are not all that interested. We just buy a service from your company. It does not need endless explanations; you are not a bunch of selfless martyrs, you are cabin crew. We all have to "put up with" something in our jobs, and if we don't like it then we either find another job or shut up and get on with it.

You may do a damn good job, and good for you. So do I, but why would I want to tell you all about that? You are not the slightest bit interested in my self-appraisal. And vice versa. I do not agree, however, with your assessment of most of EZY staff. Some maybe. Most, no.

What I cannot stand is the contempt that loco passenger contact staff, especially Easyjet, have for their customers, together with an apparent belief that it's their customers' job to make their lives easier and better. And the way you gabble endlessy and unintelligibly on the PA pushing over-priced tat and stale food. I know that it's company orders, but give us a break; just think for a change about what we have to put up with during the whole Easyjet experience.
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Old 13th May 2009, 11:23
  #39 (permalink)  
 
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Jeez Capot...choose another carrier!

Jeez Capot, I presume that you fly EasyJet because etheir schedules are best suited to your needs - or that they charge less than other carriers on the same route(s).

If you don't like what you get for your ££, you should vote with your feet!

(Like they'll notice the difference!)

Cheers bm

(ex 733 driver - usual disclaimer!)
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Old 13th May 2009, 11:41
  #40 (permalink)  
 
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Err, actually one of them. It's the same company now.
same company group but definitive 2 different Airlines
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