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Ryanair again (sorry)

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Old 31st Aug 2006, 08:02
  #61 (permalink)  
 
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Originally Posted by 10secondsurvey
Every company in the world would love to abdicate responsibility just because they sub-contracted. It doesn't really work like that.

It would be useful to hear if someone can confirm or refute the specific points raised by wedge, as they are important.
Airlines subcontract their ground handling and set targets in terms of time and staffing (if 2 loaders turn up instead of 4 it will take a lot longer).
Since Ryanair and any other airlines pay for this service, I'm pretty sure they monitor it, and if something goes wrong they'll want an answer, or at least a cost reduction.
It is unfortunate that the passenger is the ultimate victim of this, but hey ain't that just the way it goes ?

We tend to accept that buses and trains run terribly late, public services are understaffed and unefficient, but when it comes to airplanes there's very little tolerance ! And there's far less staff running the turnaround of a Ryanair 737 than there is in a Tesco garage at busy times !
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Old 31st Aug 2006, 09:04
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Raviolis is correct, Ryanair monitor EVERYTHING surrounding their ground handling intensely and regularly refuse to pay when they feel they have not been given the service stated in their contract. However, I feel they pay too much attention to getting departing flights away on time and perhaps the debacle which started this thread is simply not important to them - the pax get their bags and FR don't have their precious on time statistics affected.

But IMHO I am very surprised they have not come down on Swissport for this one.

XSB
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Old 31st Aug 2006, 09:06
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Originally Posted by XSBaggage
Ryanair monitor EVERYTHING surrounding their ground handling intensely and regularly refuse to pay when they feel they have not been given the service stated in their contract.
There is a delicious irony in there if you look hard.
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Old 31st Aug 2006, 09:08
  #64 (permalink)  
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raviolis
... and if something goes wrong they'll want an answer, or at least a cost reduction.
They will only want a cost reduction!
We tend to accept that buses and trains run terribly late, public services are understaffed and unefficient, but when it comes to airplanes there's very little tolerance!
Good point and I think this is because trains and busses have been slow, over crowded and inefficient for many, many years. Whereas, for the airline world, it's a very new failing and we can still remember when it was a good service with airlines giving top customer service. But, money is the final arbiter and the Brits have always liked to have something for nothing. Now we have it.
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Old 31st Aug 2006, 09:53
  #65 (permalink)  
 
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PAXBoy,

Oh come on PAXBoy. Everybody looks at the past with such nostalgia and only remembers the good things. How much did this 'good service with top customer service' cost you before deregulation allowed these upstarts in? It must have worked out at £10 an olive in your airline meal. And they still needed taxpayer handouts, the very taxpayers who couldn't afford to fly because prices were out of their reach. If you want extras there are plenty of airlines that will give you that, at a higher ticket price of course. The rest of us can buy food from the cart and lounge access on the door, and use the money saved to buy dinner for the missis at destination.

If it was correct that the locos have dragged service levels down, then why is economy class so rubbish on routes where they don't compete? Transatlantic economy class went downhill well before Ryanair or Easyjet exploded into the European market.

Originally Posted by revman2
The people who live near Hahn? Nobody lives near Hahn!

Think Yorkshire Dales/Scottish Highlands.

That's the population density (and potential market) around Hahn
Catchment area with a population of 8 million within a 250 km radius of the AirportRather denser than the areas you provide. Anyway, is this a shareholder's forum? If the airline is flying unprofitable routes then it's a problem for the shareholders. If passengers don't like Ryanair, which a minority obviously do, then they should be encouraging them to fly loss making routes so they go out of business. Then their darling full service airlines can pump their prices up again and provide £10 olives.

F3G,

I think you might be onto something. Not only is has Frankfurt-Hahn got some extra brackets, but the BA website calls LHR "London (Heathrow)" too! That might explain why so many bags are missing, the silly airline has been labelling them with the wrong address!
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Old 31st Aug 2006, 10:41
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Originally Posted by raviolis
..We tend to accept that buses and trains run terribly late..
Maybe you do, but I don't. That is why I last stepped on a bus around twenty years ago.


Just because other modes of transport are cr@p, does that mean it's ok for Ryanair to do the same?


Slim Slag,
Quote "..the BA website calls LHR "London (Heathrow)" too"

The reason for that is simply to differentiate from LGW/LCY. Quite different from what Ryanair does - and I am sure MOL would openly admit it.

Anybody who flies often on any airline in Europe, knows that Ryanair deliberately mis-use place names instead of the long -forgotten places they actually fly to some 100+km away. Jeez, it isn't a secret.
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Old 31st Aug 2006, 11:36
  #67 (permalink)  
 
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10 seconds

ok I see now your the rule maker
It has to be cleared by you to say if an airport is to
far away to be called a city name well go on then
what is the rule 10m 20m 30m ??

and also some people would find it a good thing
for an airport to be called a city name alot of
people cant afford to fly away for the weekend
on flag carriers or should I say ex flag carriers

and their geography might not be as good as
the people using this site

so a trip to GRO or REU might not jump out at them
as being close to BCN on the RYR website it shows
as REUS (barcelona) not barcelona (REUS) to me
and many others this is only showing a alternative
to BCN
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Old 31st Aug 2006, 12:03
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Daz


Why don't Ryanair just fly to Barcelona airport, and then they can call it Barcelona.

Flying to Reus is great as a way to get to Reus. For Barcelona, it is much more sensible to actually fly to Barcelona.

Guess which of these airports Ryanair doesn't fly to?

Reus airport 80Km from Barcelona

Gerona Airport 106 Km from Barcelona

Barcelona Airport 13Km from Barcelona (Hint: This is the real one)
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Old 31st Aug 2006, 13:05
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yes I know in a way your right
but alot of people that fly to BCN are going to the
beach resorts and some are going to the city we
all know REU is better for beach resorts than BCN
but BCN in better for the city

and also people must be happy flying to secondery
airports unless ryanair would'nt have not the money
or the pax to buy 100's of new A/C
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Old 31st Aug 2006, 14:06
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10second

alot of ryanair routes fly to main airports which BA use
and if you notice more and more of the many routes
that they announce are into main airports
see below
LEI ALMERIA
BRI BARI
BLL BILLUND
BDS BRENDISI
FAO FARO
FEZ FEZ
GDN GDANSK
LNZ LINZ
GRZ GRAZ
MAD MADRID
RAK MARRAKESH
MRS MARSEILLE
PMO PALERMO
OPO PORTO
RIX RIGA
SZG SALZBURG
SVQ SEVILLE
TRN TURIN
VLC VALENCIA
DUB DUBLIN
SNN SHANNON

So you see many do go to main airports
and the ones that dont just give people
the chance to see other parts of the country
not just the city area
as well as giving none city types the choice of using local airports
in their own country like the ones we are all growing to like
in this country
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Old 31st Aug 2006, 14:09
  #71 (permalink)  
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Slim

As ever with you, a quality comeback

However, what is the relative size of the font on London and Heathrow on BA's site, compared to Frankfurt and Hahn on the FR destinations map, after clicking?

And I'm being charitable, since on the top level says only Frankfurt
 
Old 31st Aug 2006, 14:50
  #72 (permalink)  
 
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Originally Posted by Final 3 Greens
Slim

And I'm being charitable, since on the top level says only Frankfurt
Correct!

And if for Frankfurt(Hahn) we could really come to a conclusion where we could all agree, there's no doubt that Venice(Treviso) and "Venice Marco Polo" (VCE) are two different airports, It's like saying that Jersey is another London's airport....I do not think so!!

The same thing is valid for Verona(Brescia) (in reality called called "Aeroporto di Brescia - Montichiari") and "Verona Aeroporto Catullo" (VRN) ,They are two separate airports and by no means Brescia is Verona's second airport!!! They are in two different Regions!!!

And the list goes on......

Last edited by flybywire; 31st Aug 2006 at 18:44. Reason: Edited to correct the incorrect information
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Old 31st Aug 2006, 15:15
  #73 (permalink)  
 
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Well, we can joke about font size and number of brackets in the name, but some things on here are simply disinformation.

flybywire claims
Treviso is called "Ronchi dei Legionari" and not Venice-Treviso
which is a false claim.

Ronchi dei Legionari (TRS) is not Venice Treviso (TSF). The former is at approx 45° 49' 36'' N 13° 28' 20'' E. The latter at 45° 39' 06'' N 12° 11' 56'' E.

All good fun though. One thing is for sure, Ryanair has annoyed a lot of people, but I suspect not as many people as it has made very happy.

(Now lets hope I got that right or I will look very silly, lol)
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Old 31st Aug 2006, 15:40
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1980 I had the delight of a 24 hour bus ride to the South of France - I couldnt afford the £110 excess to fly.
2006. Wife, daughter and I, £152 all in for the three of us Gatwick/Nice return on EZY.
Indeed Ryanair and the like have made alot of people very happy.
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Old 31st Aug 2006, 18:39
  #75 (permalink)  
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we can joke about font size

I wasn't joking.

Neither was I joking when I said that the top level map said only Frankfurt.

I don't know how many people Ryanair have made happy, but probably not as many as ladies of the night, which is about as relevant as your reply to me

Manin the back

I agree that EZY are a great airline - look at their delay/canx policy and compare it to Ryanair's - or BA's for that matter. One should not confuse price and value since EZY are leading the market in this respect, in my uninformed pax opionion.
 
Old 31st Aug 2006, 18:46
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Originally Posted by slim_slag
Well, we can joke about font size and number of brackets in the name, but some things on here are simply disinformation.
flybywire claims which is a false claim.
Ronchi dei Legionari (TRS) is not Venice Treviso (TSF). The former is at approx 45° 49' 36'' N 13° 28' 20'' E. The latter at 45° 39' 06'' N 12° 11' 56'' E.
All good fun though. One thing is for sure, Ryanair has annoyed a lot of people, but I suspect not as many people as it has made very happy.
(Now lets hope I got that right or I will look very silly, lol)
Sorry I got mixed up with Trieste and Treviso (pregnancy hormones I suppose...I am doing a lot of silly things these days) however I have amended my post above to eliminate the false information.
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Old 31st Aug 2006, 21:49
  #77 (permalink)  
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A lot of the statistics on this thread don't really indicate whether RYR are providing a quality product, though I don't think anyone, including the RYR supporters club, are really suggesting that that their product is better than that provided by 'real' airlines who provide all round travel services like flying you from one continent to another. The one area where RYR are strong is price but as far as I can see it's their only strength.

McDonalds are also enormously successful despite the fact that their product is clearly complete and utter rubbish, that said it's cheap to eat lunch there rather than going to a 'real' restaurant. Also, they don't accept reservations, you just turn up and fight with everyone else for the best seats. By not employing waiters McDonalds can make their product cheaper.McDonalds also pay some of their staff very poorly. Some people choose to eat at McDonalds and some prefer to spend more for a better quality product. Again, a matter of choice. As far as I can see RYR are the McDonalds of the airline business.

Interestingly the RYR haters on the board seem to be the really frequent travellers, which tells it's own story. For those of us who travel all the time can you imagine our lives if we had to travel with RYR all the time ? Of course that's really academic as they don't have the route network and they certainly don't have the customer service backup that business travellers demand.
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Old 1st Sep 2006, 08:56
  #78 (permalink)  
 
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SXB,

Do you and others really 'hate' Ryanair? That is an interesting choice of word. It's only an airline for god's sake, it hasn't murdered your first born child. Why does an airline generate such hostility on here? What has it done to you for you to use the word 'hate'?

As for airline preferences, I think Ryanair still has some way to go before it is like the role models Southwest or Jet Blue (not "real" airlines in your book, but others might disagree) I think Ryanair has a good chance of getting there, if that is in their business plan. I don't think your "network" airlines have a chance of emulating southwest or Jet Blue right now, they still have far too many problems remaining from the cushy days of regulation and high ticket prices, IMO.

As for statistics, take a look at airline on time arrival and cancellation figures - and lost baggage statistics. All very important to the business traveller. I think you will be unpleasantly surprised
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Old 1st Sep 2006, 08:57
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What a great post SXB, I completely agree!

And Slim-slag.........I do not see any hatred in SXB's words...it's one of the best, non-offensive posts I have ever seen about ryanair.
Ryanair do not compare themselves to the likes of BA, BD, VS etc, and he was just stating a fact!

As for on-time statistics...one thing I have noticed is that you almost never depart on-time but the block-to-block scheduled times allow for so much delay that you end up landing on time. Good thing, but nobody can tell me that to fly from STN to GOA you need 2 hours 10 minutes...it's never taken more than 1hr 35m! I am not complaining, again just stating a fact. If it works to get people there on what they percieve as "on time" then I am happy!
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Old 1st Sep 2006, 09:13
  #80 (permalink)  
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Slim

IMO, Ryanair cannot be an airline of first resort for complicated business travel, which requires interline arrangements and redundancy in the event of disruption. EZY are in the same category. Should either team up with Maxjet or EOS at Stansted, that could offer an interesting possibility for US travellers.

Air Berlin are an interesting comparison as they do offer hub and spoke connections.

If you are doing non-complex point to point, then the "traditional locos" may do the job, assuming that you are comfortable with their t&cs and modus operandii.

Otherwise, I'm with SXB,on business give me a traditional airline in a strong alliance anyday, but on leisure I'll take a loco happily, especially EZY. It's not a matter of hate, but one of practicality aqnd/or personal preference.
 


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