Ryanair again (sorry)

[slim_slag]

Originally Posted by goshdarnit

Slim
you've missed the point - call the location Hahn in the marketing map and not Frankfurt.

I didn't miss that point, I ignored it I was answering the other point which was that locos fly into places in the middle of nowhere. If you don't like the airport name then write to the airport.

One loves this site. Somebody who has driven baggage carts for three years is being told he doesn't know about baggage.

10secondsurvey. BAA own Stansted and Heathrow. So why are 20,000 bags missing a at Heathrow for a week a LHR/BAA problem, yet bags delayed 1hr45mins late at Stansted an airline problem? We have somebody who has driven baggage carts at STN for THREE YEARS saying it's an airport problem, but that doesn't fit into peoples prejudices, so it gets argued with. What a larf!

[daz211]

bankokeasy

your bags might be wet as I told you earlier the baggage trucks have to wait in a line to get to the baggage belts alot of the time this means the truck with your bags on are outside until there is room inside for the truck
last night in the last hour peak 44 flights landed in an hour they all cant get inside at once.
have you ever thought why the misrouted bags were still on the baggage belt this could be because the people who collect them bags were busy talking to pax wanting to know where the bags for their flight were also the time you landed at stansted was the peak and no belt would be checked at this time anyway once the peak is over and before the staff at the baggage desk go home the belts are cleared and bags are sorted into airlines
now a point I have to make is that the swissport staff ryanair team that clear the belts and put all other airlines bags infront of the correct airline handling desk for the morning shift to forward another point I know that the ryanair team swissport are the best in tracing baggage at stansted and all the other airline agents have to ask for help in finding routes and even sending forward messages for the rush bags now you can start to trust me in what I am telling you or you can carry on living in a dream world the reason I left the job was this problem and getting the blame for delayed bags to baggage belt the BAA even came up with a good idea to get them out of trouble with the airlines and put in place a button/speaker so as soon as the baggage carts got to the back of the line the driver (ME) had to walk to the front past many other baggage truck press the button and say I was delivering bags for my flight even though it would take me at least 30min to get to the front of the line so BAA baggage to belt times looked good and a note to sxb all airlines bags have to join this line but it looks worse for RYR as they have more flights "O" and one more point while im sitting in this line my next flight is pulling onto stand and the one after that is number 2 to land

[10secondsurvey]

Slim,

I am well aware of which airports are run (mis-managed) by BAA. I have read all of the posts relating to why the delays may happen at Stansted, but nobody has yet said whether anything is being done to resolve the problem. Whether that is Ryanair management or BAA management or both, it is important to know whether those airlines who do sub-contract baggage staff at Stansted are doing enough to resolve the problems.

Surely you appreciate that resolving issues like this will not only help pax, but also the staff involved.

The original poster asked about baggage services for Ryanair at Stansted, not LHR/LGW, so that is why the focus of the thread is on Ryanair at Stansted.

So, there are not enough staff, and the runway is being re-surfaced, and there are lots of flights all arriving at the same time. So what? can't someone get the finger out and do something about it? That is what managers are paid to do.

So, does anybody know whether the relevant management are doing anything to resolve the problems, or are they just not going to bother?

[daz211]

10second

I know BAA are building one more baggage belt at stansted
and the next fase of terminal expansion will be to extend
the baggage hall and baggage belts if you read my other
replys it would seem that not much has been done as I
worked there 5 years ago for 3 years and the airport has almost
doubled its movements and still nothing exept baggage belt 6
was put in but belt 6 is tiny
the reason I was told nothing was being done was they needed
to expand the security point for outbound pax I did point out
that the outbound pax would need to rtn at some point
but still nothing

[Globaliser]

Originally Posted by slim_slag

If you lived in Santiago de Compostela and you wanted to go to Frankfurt, I'd be interested in reasons to travel via Madrid just so you could fly to Frankfurt airport. You'd fly from your local airport non-stop to Hahn and do the road trip the other end.

As always with statements trumpeting the advantages of FR, it's useful to dig a bit deeper to see exactly who would benefit and who would not.

From a quick search, it looks like FR flies SCQ-HHN three times a week, on Tuesdays, Thursdays and Saturdays, at 1555-1820. The return flights are at 1300-1530.

If you were flying from Santiago on FR for a typical short business trip and you didn't want to spend the weekend in Germany, you'd be limited to flying out on Tuesday, staying two nights and flying back on Thursday.

If you were to fly on a connection (looks like BCN is a more likely transfer point), you could probably fly any day of the week, stay one night and come back - and still have at least 24 hours of business in Frankfurt. Or, if pushed, you could transfer in both directions and still make a day trip with about 6 hours between flights

If you were flying from Santiago on FR for leisure, there's no sensible trip which would involve less than flying out on Thursday and back on Tuesday, ie 4 days off work (or 3½ if you worked Thursday morning).

However, if you were to fly on a connecting flight, you could do a classic Friday-Sunday or Saturday-Sunday trip.

There will be people for whom the FR schedule works, nevertheless. But (contrary to your insinuation) there are some stonkingly good reasons why you'd choose to travel via somewhere else to get to Frankfurt. And that's before you even look at the service level differences - although given that the choices appear to be IB and Spanair, this point may not have as much force and, indeed, AB may be the most attractive competitor on those grounds.

[10secondsurvey]

So, is it fair to say, all potential pax using Stansted should avoid using flights due to land between 10pm and midnight? As it sounds like this is a real problem period.

That is how it seems.

[daz211]

I would say your right at this moment in time
but most of the people using ryanair before 10aug
didnt have baggage and used only hand baggage
so the problem was'nt as bad so before 10aug
I and may other who payed a few £££ for the flight
would not mind waiting 40-50 mins for bags

[EastMids]

Pay peanuts, get monkeys. Be it whether its the the passenger paying peanuts to Ryanair, Ryanair paying peanuts to Swissport who haven't got enough resources, or Ryanair paying peanuts to the BAA who haven't got enough baggage belts.

[daz211]

I do have to say that I used VS last year LGW-SFB-NAS-SFB-LGW
I waited 1hr20m for bags and there were only 3 flights landed at this
time around 0600 the reason was short staffed and the staff had
to deal with the outbound flights first after 1hr20m over 60 still
missing filled out PIR which took over an extra hour because
chk-in staff had to do reports the bags turned up 2days later
and they were found at LGW they had been there all the time
in a baggae bin

At least ryanair have (swissport) staff that only deal
with delayed,missed and lost baggage and thats the job
they do all day every day not some blond bimbo from
chk-in that cant fill out a simple form

[daz211]

eastmids

Im no monkey and can tell you that the baggage handlers
work very hard at stansted and do more than their best
to do their job i take it your on £100,000 pw and your
the best in you company get a life

[daz211]

RYANAIR must be doing something right
show me any other airline in the world
with stats like this !

107 new 737-800 (in the air)
138 firm orders to de delivered with-in the next 6 years
179 option for order

this will double the size of ryanair and they will carry over 70m p/a
by 2012

so go on keep digging at RYR it gives you something to
do with your sorry little minds
Ryanair Passenger Growth in Millions

[10secondsurvey]

Daz

I don't think EastMids was saying baggage handlers actually are monkeys, It is a well used phrase (pay peanuts, get monkeys) in many occupations, both by employees and customers.

I am quite sure nobody at Stansted gets really paid actual peanuts. MOL maybe hasn't thought of that yet

[EastMids]

Originally Posted by daz211

Im no monkey and can tell you that the baggage handlers work very hard at stansted and do more than their best to do their job

I'm sure they do - I was not questioning the individuals at all. However, if there are not enough of them, no amount of effort will improve the situation. And why aren't there enough baggage handlers, enough baggage belts, etc? Because the return on investment isn't there - because ultimately the passenger wants to pay less and less for travel and airlines like Ryanair (and some others!) are in turn spending less and degrading service to accommodate those demands for lower fares. Airline travel has increasingly become a miserable experience, because those ever reducing fares mean there's less money to available to spend on resources and services, be it flight crew wages, ground staff wages, the number of baggage handlers, the number of security screening points that are open, the number of baggage belts.

Put "pay peanuts, get monkeys" another way - you pay for what you get. I'm no £100k person despite what you suggest, but I'm happy to pay more to and airline that will make the investment in resources that stand a reasonable chance of getting my bag to the belt after 15 minutes rather than 105 minutes, and that will provide me with a fall-back if they can't provide what they promise without me putting my hand into my pocket again.

Andy

[daz211]

eastmids

you must have missed my VS comment
and I payed a hell of alot for that one trust me

but when I can go and have a day trip or weekend
break for less than a days wages I and many others
dont care im paying for a seat and a seat alone
thats all I want

for the same price I could have a seat on the train
to london from colchester thats a 45min train trip
to london for the same price as a flight to many
places in europe

its more than worth a wait for baggage
do you not get it its not that hard to understand

[Final 3 Greens]

Slim

Although I agree with what you say about regional airports offering good local service and convenience, I've got to take issue with your comment

"If you don't like the airport name then write to the airport."

Since Frankfurt Hahn is the official name, not Frankfurt (Hahn) as I believe is used by Ryanair, I do think that the airport isnot to blame in this instance

[EastMids]

Originally Posted by daz211

do you not get it its not that hard to understand

Daz, I really think its you who doesn't understand! Some of us do not want to wait for 105 minutes for our bags, some of us don't want the knob sat next to us rattling on the mobile for the entire flight, some of us don't want to listen to the crew trying to sell us scratch cards/train tickets/duty free/butties, some of us don't want the scrum for boarding to get a non-assigned seat, some of us don't want to put a pound in a slot to use the crapper (as you suggest in another thread)... That's why this thread started, in fact. No matter how cheap the ticket, IMHO the Ryanair experience is still usually more miserable than travelling with some of the other airlines, more miserable to the extent that Ryanair is best avoided. Fortunately, there are some airlines on which we can have a higher degree of assurance that these things won't happen, even if things go wrong occasionally (unlike on Ryanair, where they happen all too often) and even if we have to pay more.

Andy

[TightSlot]

Please try and de-personalize your comments



(does that phrase exist?)

[daz211]

eastmids

well thank god you got it in the end !
well said "some of us" dont want blar blar blar!
but as you can see from all the stats ryanair is one of the if
not the fastest growing airlines in the world with the
newest aircraft in the sky and the biggest orders for more
aircraft

so it seem that some of you are not happy
but most of us are very happy

now you might not agree but why buy more and more aircraft
and announce more and more routes if we are not happy to
travel ryanair

[PAXboy]

daz211

I would say your right at this moment in time
but most of the people using ryanair before 10a ug
didnt have baggage and used only hand baggage
so the problem was'nt as bad so before 10aug

Oh Yes It Was!! I arrived at STN in the 23:00 hour on 8th January and the wait for bags was horrendous.

Secondly, on 16th July I met a friend arriving in the 23:00 at STN and it was horrendous. Whilst she only had a knapsack, the sheer volume of pax to get through the terminal left me reading a book for a good half an hour longer than I expected.

And, just to add another bit of short staffing, the Immigration desks can't handle the work load either!

[RevMan2]

Originally Posted by slim_slag

And what about the people who live near Hahn? They have a service where before they had to drive to Frankfurt. .

The people who live near Hahn? Nobody lives near Hahn!

Think Yorkshire Dales/Scottish Highlands.

That's the population density (and potential market) around Hahn