Originally Posted by
10secondsurvey
Every company in the world would love to abdicate responsibility just because they sub-contracted. It doesn't really work like that.
It would be useful to hear if someone can confirm or refute the specific points raised by wedge, as they are important.
Airlines subcontract their ground handling and set targets in terms of time and staffing (if 2 loaders turn up instead of 4 it will take a lot longer).
Since Ryanair and any other airlines pay for this service, I'm pretty sure they monitor it, and if something goes wrong they'll want an answer, or at least a cost reduction.
It is unfortunate that the passenger is the ultimate victim of this, but hey ain't that just the way it goes ?
We tend to accept that buses and trains run terribly late, public services are understaffed and unefficient, but when it comes to airplanes there's very little tolerance ! And there's far less staff running the turnaround of a Ryanair 737 than there is in a Tesco garage at busy times !