BA new Club World Product.
Join Date: Mar 2007
Location: YPPH
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One of the biggest complaints we get is the middle rear facing seats and the lack of privacy between the two in the OCW config.
I'd be interested to know if there has been in improvement on this with NCW. As passengers and crew, have you noticed anything different?
I'd be interested to know if there has been in improvement on this with NCW. As passengers and crew, have you noticed anything different?
Join Date: Aug 2007
Location: Yorkshire, England
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Please please PLEASE write in. I know you are all getting fed up to the gills and perhaps feel that enough is enough, but nothing will change unless they are made blatantly aware that things are so wrong.
We must all be morons, for wanting a mini drinks tray. If you're in the sleeping position, the main tray is unuseable. So where else am I going to leave my big scotch at bedtime?
The other week on QR, I had a glass of white, a glass of champoo, and a glass of water on the go, all without needing my main table folding down; whilst watching on demand Mighty Boosh
these are little things, but big things - I don't think I can get anywhere near this kind of rich experience with the BA product!I am treating Mrs S long haul later this year, and have the miles to go free with BA in CW. Yet QR and EY are so much better, I might just shell out anyway to do it right. BA should be seriously worried about that. Then again I see CW full to the gills every time, no wonder management is able to delude itself!
This is all about product and nothing else; British Airways CC are still light years ahead and I feel sorry for them, forced to be front-line support for such a shonky product.
Join Date: Jul 2006
Location: england
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The first BA B777 (G-VIIY) will be off-lined to carry out the New Club World modification on May 5 2008.
The aircraft is planned to be back in service May 29, 2008.
The programme will include AVOD, new Club Seats, Club Kitchen and Microwave.
Once VIIY is kitted out with the new Club it will fly around for 3 months allowing any 'issues' like those that plagued the new cabin on the 747 to be ironed out instead of going full-steam ahead fitting aircraft with new seats only to bring them back in the hangar constantly for repairs/modifications.
I believe the same will happen when the New FIRST cabin is launched early 2009.
The aircraft is planned to be back in service May 29, 2008.
The programme will include AVOD, new Club Seats, Club Kitchen and Microwave.
Once VIIY is kitted out with the new Club it will fly around for 3 months allowing any 'issues' like those that plagued the new cabin on the 747 to be ironed out instead of going full-steam ahead fitting aircraft with new seats only to bring them back in the hangar constantly for repairs/modifications.
I believe the same will happen when the New FIRST cabin is launched early 2009.
Join Date: Jul 2006
Location: UK
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Quick comparison NCW vs OCW
Just had the joys of a LHR-JFK-MAN over the last few days.
LHR-JFK 747 with NCW seated in 62K - great comfy seat with loads of space. Storage cabinets under window were great as was the addition of the laptop storage tray. Must admit I didn't miss the drinks tray until I read it on here and found the AVOD great (it worked and allowed me and Mrs K3LVC to sychronise what we were watching). Only real downside I found was seat movement as the trolley went past - there must be a slight lip in the floor which made everything shake/move.
JFK-MAN 767 with OCW seated in 2A - considerably less space/comfort but I did get a drinks tray (!) - zero storage space (underseat useless with seatbelt on) and IFE failed to work (still waiting for promised BA response to this).
Understand it was different planes and therefore enviroments but the 747 with NCW won hands down.
LHR-JFK 747 with NCW seated in 62K - great comfy seat with loads of space. Storage cabinets under window were great as was the addition of the laptop storage tray. Must admit I didn't miss the drinks tray until I read it on here and found the AVOD great (it worked and allowed me and Mrs K3LVC to sychronise what we were watching). Only real downside I found was seat movement as the trolley went past - there must be a slight lip in the floor which made everything shake/move.
JFK-MAN 767 with OCW seated in 2A - considerably less space/comfort but I did get a drinks tray (!) - zero storage space (underseat useless with seatbelt on) and IFE failed to work (still waiting for promised BA response to this).
Understand it was different planes and therefore enviroments but the 747 with NCW won hands down.
Join Date: Apr 2001
Location: Falkirk,Stirlingshire,Scotland
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Hi k3lvc,
I have to agree with you, CW on the Upper Deck of the 747 is an excellent seat ( and I especially like 62K- one of the best seats IMHO) ( I did have problems with AVOD on the 747 in October going to SFO)
The 777 CW does feel at times like a bit of a dormitory but still got a good nights sleep on returning from Abu Dhabi.
I get to try out 62K on my return from Vancouver in 3 weeks.
Regards
TBS
I have to agree with you, CW on the Upper Deck of the 747 is an excellent seat ( and I especially like 62K- one of the best seats IMHO) ( I did have problems with AVOD on the 747 in October going to SFO)
The 777 CW does feel at times like a bit of a dormitory but still got a good nights sleep on returning from Abu Dhabi.
I get to try out 62K on my return from Vancouver in 3 weeks.
Regards
TBS
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Please please PLEASE write in. I know you are all getting fed up to the gills and perhaps feel that enough is enough, but nothing will change unless they are made blatantly aware that things are so wrong.
Sorry Paddy, I understand your frustration, but BA have repeatedly treated me shoddily in the past few years and there are plenty of carriers out there who understand how to handle premium pax.
I still can't get over the sense of being let down when arriving at BRU, finding my case broken on the carousel and the ground staff unwilling/unable to give any assistance further than a number in Paris to call. When calling that number, nothing could be done until I returned to the UK.
As they say, as much use as a chocolate fireguard.
That for me was the tipping point - oh, I should mention that I had paid GBP 444 for a club ticket.
I now use BA as an airline of last resort, along with Ryanair and spemd my long haul euros with Lufthansa and Emirates.
Their seats may not be as good as club world, but what does this matter if you are constanty faced with strikes, poor service, baggage losses etc?
As a business traveller, my main concern is for a reliable service that makes life as easy as possible.
Sorry Paddy, I understand your frustration, but BA have repeatedly treated me shoddily in the past few years and there are plenty of carriers out there who understand how to handle premium pax.
I still can't get over the sense of being let down when arriving at BRU, finding my case broken on the carousel and the ground staff unwilling/unable to give any assistance further than a number in Paris to call. When calling that number, nothing could be done until I returned to the UK.
As they say, as much use as a chocolate fireguard.
That for me was the tipping point - oh, I should mention that I had paid GBP 444 for a club ticket.
I now use BA as an airline of last resort, along with Ryanair and spemd my long haul euros with Lufthansa and Emirates.
Their seats may not be as good as club world, but what does this matter if you are constanty faced with strikes, poor service, baggage losses etc?
As a business traveller, my main concern is for a reliable service that makes life as easy as possible.
Join Date: Apr 2008
Location: london
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BA new Club World Product
I'm flying from Heathrow to Newark return next month and wanted to know if all planes on this route have been fitted out with the NCW yet?
If not, which is rated best - OCW or NCW?
If not, which is rated best - OCW or NCW?
Join Date: Mar 2008
Location: Outside the EU on a small Island
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Have just completed our first time in BA Club [formerly used Virgin then MaxJet], LHR-IAD and return out of T4 [and bus to the aircraft, FFS, as premium pax 
]. Overall rating moderate, and I believe most of my comments have been noted before ...
1. Upper deck 747, with Mrs in the window seat ... so she could just squeeze through the gap by the cabin wall to get out instead of climbing over a sleeping stranger in the aisle seat in the next row
2. Service to window seat poor .. as noted on page 1, the CC tend to miss them out [still ].
3. When will any airline get CC to clean up as they pass ... accumulated debris everywhere, permanently ignored.
4. My aisle seat shook when people passed [whilst trying to sleep, unsuccessfully, on a rather narrow bed]. And, yes, the table is wobbly ... that's part of the IFE, I think
5. Her IFE was initially sick ... and was sharply told by "Stroppy Young Cow" not to touch it while they tried to fix it. Probably the rudest and most ineffectual CC we've even encountered.
6. IFE moderate ... why is it full of American stuff produced for a 20-yo audience with a matching IQ?
7. Food OK, but massively heavy and [IMO] over-generous. Alternative food options not mentioned when taking orders. And I don't expect pudding to be served on the tray at the outset ... FFS, this is supposed to be a premium service.
8. CC service ... how hard is it for two CC to cope with 20 pax on the top deck? Could they take any sort of interest in their pax, like the MaxJet people used to do? Service quality was just like economy, really.
9. Oh, yes, and the almost useless reading light ...
Design and quality of service ... about 6/10, bordering on 7.
Will we use them again? Probably, but with about as much enthusiasm as being offered being decapitated by an axe or a sword.
]. Overall rating moderate, and I believe most of my comments have been noted before ...1. Upper deck 747, with Mrs in the window seat ... so she could just squeeze through the gap by the cabin wall to get out instead of climbing over a sleeping stranger in the aisle seat in the next row
2. Service to window seat poor .. as noted on page 1, the CC tend to miss them out [still ].
3. When will any airline get CC to clean up as they pass ... accumulated debris everywhere, permanently ignored.
4. My aisle seat shook when people passed [whilst trying to sleep, unsuccessfully, on a rather narrow bed]. And, yes, the table is wobbly ... that's part of the IFE, I think
5. Her IFE was initially sick ... and was sharply told by "Stroppy Young Cow" not to touch it while they tried to fix it. Probably the rudest and most ineffectual CC we've even encountered.
6. IFE moderate ... why is it full of American stuff produced for a 20-yo audience with a matching IQ?
7. Food OK, but massively heavy and [IMO] over-generous. Alternative food options not mentioned when taking orders. And I don't expect pudding to be served on the tray at the outset ... FFS, this is supposed to be a premium service.
8. CC service ... how hard is it for two CC to cope with 20 pax on the top deck? Could they take any sort of interest in their pax, like the MaxJet people used to do? Service quality was just like economy, really.
9. Oh, yes, and the almost useless reading light ...
Design and quality of service ... about 6/10, bordering on 7.
Will we use them again? Probably, but with about as much enthusiasm as being offered being decapitated by an axe or a sword.
Join Date: Sep 2004
Location: Belgium
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Highly disappointing & unreliable BA
Maybe this is the opportunity to lash out my long time frustration at BA. Up to the point that I now do the minimum flying to reach the 800 exec points keeping me gold, and then switch back to my preferred airline(s).
BA has become the most un-customer centric airline I have been flying. I have tens of examples, but don't want to bother my fellow travelers paying like me big bucks when traveling premium.
I will only point 2 of them:
- a complimentary class upgrade for 2 after reaching 2,000 exec points which I tried to use--unsuccessfully!!!--5 times over a period of 18 months. There was always a good reason to decline or to offer me the impossible alternative date!!!
- meal service that is highly under par, both in C & F. I recommend BA to ga & try CX, SA, 9W.
Guys, I have made my choice. BA really do not care.
BA has become the most un-customer centric airline I have been flying. I have tens of examples, but don't want to bother my fellow travelers paying like me big bucks when traveling premium.
I will only point 2 of them:
- a complimentary class upgrade for 2 after reaching 2,000 exec points which I tried to use--unsuccessfully!!!--5 times over a period of 18 months. There was always a good reason to decline or to offer me the impossible alternative date!!!
- meal service that is highly under par, both in C & F. I recommend BA to ga & try CX, SA, 9W.
Guys, I have made my choice. BA really do not care.
Join Date: Oct 2007
Location: Essex
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Club World seat width
A few questions for the experts: Club World seating is eight across on both the 747 (main deck) and 777. I think I am right in thinking that the 777 cabin is not as wide as the 747's. Does this mean, then, that Club seats on the 777 are narrower than those on the 747 (I understand that each Club seat is made for its individual location and that it will not necessarily fit elsewhere) or is it simply that the aisles are less wide on the 777? Or am I wrong in my assumption about fuselage width?
This has intrigued me for a number of years and wonder if there is anyone out there who knows the answer!
This has intrigued me for a number of years and wonder if there is anyone out there who knows the answer!
