What happened BMI Baby EDI-EMA Sun 14/3
Thread Starter
Do you think that it is profitable for a LO/CO to have a back-up a/c for any eventuality?
It's obviously still a learning curve, innit.
Now on the BBC
http://news.bbc.co.uk/1/hi/uk/3516622.stm
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If you don't know now, then you'll never know...
All of the terms and conditions are stated on the website
and the handlers in PIK would have advised you of yr rights.
Now if the flight was cancelled after 2000, then you are entitled to GBP 50.00 towards yr hotac costs, refundable upon either yr insurance or bmibaby on receipt of yr..erm...receipt..Now I'm not saying this is right or ethical, being brought up on the bmi customer service ethos, however, this is the way of the LO/CO.
Would you find the other lo/co's doing any different?
In an ideal world, you would never ne delayed and the sun would always shine....
Sorry
All of the terms and conditions are stated on the website
and the handlers in PIK would have advised you of yr rights.
Now if the flight was cancelled after 2000, then you are entitled to GBP 50.00 towards yr hotac costs, refundable upon either yr insurance or bmibaby on receipt of yr..erm...receipt..Now I'm not saying this is right or ethical, being brought up on the bmi customer service ethos, however, this is the way of the LO/CO.
Would you find the other lo/co's doing any different?
In an ideal world, you would never ne delayed and the sun would always shine....
Sorry
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Well done BMI baby for what I see as good business sense, how to get out of a sticky situation for the lowest cost to the company, although asking the EDI pax to go to Cardiff was pushing it a bit too far.
PAX have no reason to complain when they choose to fly low cost, you get what you pay for, Tough Titty I say. Pay an extra few quid and fly with an airline which will look after you if you are inconvenienced, I always do and have been amply rewarded when things haven't worked out.
PAX have no reason to complain when they choose to fly low cost, you get what you pay for, Tough Titty I say. Pay an extra few quid and fly with an airline which will look after you if you are inconvenienced, I always do and have been amply rewarded when things haven't worked out.
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LB. Of course you're right, the terms and conditions are readily available and PA will probably get nothing for his trouble. However I'm sure PA will help baby pay for it somehow 
Not being at the pointy end of baby I don't know much on the subject but doesn't 2 incidents of brake problems on landing seem a little coincidental. Is this something mainline can look forward to as engineering is slashed to fund someone’s pension?
Not being at the pointy end of baby I don't know much on the subject but doesn't 2 incidents of brake problems on landing seem a little coincidental. Is this something mainline can look forward to as engineering is slashed to fund someone’s pension?
Last edited by Mike Rosewhich; 16th Mar 2004 at 21:09.
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Little Blue,
I am well aware of Baby's terms and conditions - thankyou
My point is that airlines can hide behind their terms & conditions and the "Low Cost" banner, but that is no excuse for not providing basic good customer service - especially when the problems are enitrely within their control.
The list of failings by Baby and their agent in my case is long - but the final insult was, having been told that we were booked onto another flight, that when we went to check in it turned out we were not!
If I had paid a few pounds for my ticket then I wouldn't be so concerned with what I am now out of pocket. The fact is I paid more for this ticket than I have paid previously flying with BMI out of LL.
A "low cost" airline maybe - but not a low cost fare.
PA
Mike R - I couldn't possible comment on your suggestion
If Baby still want direct routings, short approaches and the oppostite end of the runway - then they're more than welcome to still ask!
I am well aware of Baby's terms and conditions - thankyou
My point is that airlines can hide behind their terms & conditions and the "Low Cost" banner, but that is no excuse for not providing basic good customer service - especially when the problems are enitrely within their control.
The list of failings by Baby and their agent in my case is long - but the final insult was, having been told that we were booked onto another flight, that when we went to check in it turned out we were not!
If I had paid a few pounds for my ticket then I wouldn't be so concerned with what I am now out of pocket. The fact is I paid more for this ticket than I have paid previously flying with BMI out of LL.
A "low cost" airline maybe - but not a low cost fare.
PA
Mike R - I couldn't possible comment on your suggestion
If Baby still want direct routings, short approaches and the oppostite end of the runway - then they're more than welcome to still ask!
Last edited by Partly Achieved; 16th Mar 2004 at 21:40.
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Well Bmi Babys latest addition to the fleet G-OGBD certaintly had an interesting first flight and going for a nice detour to Jersey.
Im Unsure what the fault was with G-BVKC on Friday but has suffered quite a few little tech problems in last couple of months perhaps good that it is leaving the fleet on the 23rd April to join Thomson at Coventry.
Im Unsure what the fault was with G-BVKC on Friday but has suffered quite a few little tech problems in last couple of months perhaps good that it is leaving the fleet on the 23rd April to join Thomson at Coventry.
Amazes me that passengers expect to be treated so well on low cost carriers (not by the crew but by the operator) - at the rates that are paid for carriage is it not to be expected that commercial decisions will invariably take precedence over anything else ?
If I stay in a budget hotel I know what to expect for my money - if I stay five star I expect five star treatment - same applies to the aviation industry. Now if a low-cost operator started to treat its
passengers in a five star manner for one star cost - they really would make some money - but then the accountants would'nt like it.................
If I stay in a budget hotel I know what to expect for my money - if I stay five star I expect five star treatment - same applies to the aviation industry. Now if a low-cost operator started to treat its
passengers in a five star manner for one star cost - they really would make some money - but then the accountants would'nt like it.................
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Beamer,
True, but in order to make money the company needs to get it from the pax. Yes you can reduce overheads but part of the "budget" airline model is that someone might be paying peanuts whilst the person in the next seat is paying full fare.
Generally the price of seats on frilly airlines has come down to make them comparable with LOCO operators. Now the only difference is the terms and conditions hidden in the small print under which the seat is booked, not the price. Unfortunately it isn't always made abundantly clear when a customer buys a ticket.
True, but in order to make money the company needs to get it from the pax. Yes you can reduce overheads but part of the "budget" airline model is that someone might be paying peanuts whilst the person in the next seat is paying full fare.
Generally the price of seats on frilly airlines has come down to make them comparable with LOCO operators. Now the only difference is the terms and conditions hidden in the small print under which the seat is booked, not the price. Unfortunately it isn't always made abundantly clear when a customer buys a ticket.
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QUOTE
"If I stay in a budget hotel I know what to expect for my money - if I stay five star I expect five star treatment - same applies to the aviation industry."
If I go to a budget hotel, and book a double room with an en-suite bathroom it would clearly be unreasonable for me to expect to be given a luxury suite.
On the other hand, I would have something to complain about if I was presented with a single bed, and told that I had to use a shared bathroom down the corridor.
By the same token, If I book a flight from point A to point B, unless my safety is going to be put at risk, I think I would have cause for complaint if I am told that I am going to go on a mystery tour via point C.
Low cost means low frills. It shouldn’t mean C*** customer service.
"If I stay in a budget hotel I know what to expect for my money - if I stay five star I expect five star treatment - same applies to the aviation industry."
If I go to a budget hotel, and book a double room with an en-suite bathroom it would clearly be unreasonable for me to expect to be given a luxury suite.
On the other hand, I would have something to complain about if I was presented with a single bed, and told that I had to use a shared bathroom down the corridor.
By the same token, If I book a flight from point A to point B, unless my safety is going to be put at risk, I think I would have cause for complaint if I am told that I am going to go on a mystery tour via point C.
Low cost means low frills. It shouldn’t mean C*** customer service.
Fuzzy said;
>No, it should mean NO customer service.
Which is why I make the very conscious decision on the few occasions I have to pay for a ticket (once or twice a year!) NEVER to use a LOCO outfit.
On the many occasions (14 flown so far this year, 6 more before the end of the month) when someone else is paying, it's definitely not a 'no service' airline for me!
>No, it should mean NO customer service.
Which is why I make the very conscious decision on the few occasions I have to pay for a ticket (once or twice a year!) NEVER to use a LOCO outfit.
On the many occasions (14 flown so far this year, 6 more before the end of the month) when someone else is paying, it's definitely not a 'no service' airline for me!
