Little Blue,
I am well aware of Baby's terms and conditions - thankyou
My point is that airlines can hide behind their terms & conditions and the "Low Cost" banner, but that is no excuse for not providing basic good customer service - especially when the problems are enitrely within their control.
The list of failings by Baby and their agent in my case is long - but the final insult was, having been told that we were booked onto another flight, that when we went to check in it turned out we were not!
If I had paid a few pounds for my ticket then I wouldn't be so concerned with what I am now out of pocket. The fact is I paid more for this ticket than I have paid previously flying with BMI out of LL.
A "low cost" airline maybe - but not a low cost fare.
PA
Mike R - I couldn't possible comment on your suggestion
If Baby still want direct routings, short approaches and the oppostite end of the runway - then they're more than welcome to still ask!