QUOTE
"If I stay in a budget hotel I know what to expect for my money - if I stay five star I expect five star treatment - same applies to the aviation industry."
If I go to a budget hotel, and book a double room with an en-suite bathroom it would clearly be unreasonable for me to expect to be given a luxury suite.
On the other hand, I would have something to complain about if I was presented with a single bed, and told that I had to use a shared bathroom down the corridor.
By the same token, If I book a flight from point A to point B, unless my safety is going to be put at risk, I think I would have cause for complaint if I am told that I am going to go on a mystery tour via point C.
Low cost means low frills. It shouldn’t mean C*** customer service.