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"JPA represents a significant culture change. But if we can embrace that change, there will be lots of opportunities for improvements to the way we do business." Air Marshal Hot Air S_H |
Scud-U-Like
I would suggest a lot more than inconvenient if someone was to slip into the red due to the pay c&*k up. Unacceptable, incompetence, straw, camel and back are all words that spring to mind before 'inconvenient'. However, I do accept your premis that it could be worse. Yes we still have our jobs, but your comment about a fat bloke nicking our pensions .................... .......... you are talking about Brown aren't you? |
Good thing I'm not aircrew on a ground tour. Oh, wait......I am!
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Here's today's happy little extract from the JPA (Non) Operational Bulletin
System performance issues continue and there is no predicted date for resolution. Today’s attempts (Monday, 24 Apr 06) to provide some access to self-service failed and it is likely this situation will continue until fixes to the performance issues are implemented. Rather than persist in our attempts to get self-service users onto JPA with little likelihood of success, we wish to adopt the following plan for Tue 25 Apr: a. 0700-1700 - HR professional users provided with access b. 0700-1700 - Payroll allowed access c. 1700-2300 - AFPAA - payroll and other technical diagnostics, etc As we do not know when the performance issues will be resolved, we are now planning for a second round of contingencies based upon the following and with a planning assumption that they could be in place until 12 May 06: a.An opportunity for unit HR staff to represent issues from their unit personnel to the Enquiry Centre and JPAC Back Office. b. The provision of some administrative functions such as expenses. The basis of the contingencies will be that they are linked to pay and allowances and that is where our priority must lie. Hard copies of pay slips were printed and dispatched to units today from where they will be distributed under unit arrangements. Before seeking to contact the Enquiry Centre on a pay related issue, individuals should seek to obtain their hard copy pay statements first. ---------------------------------------------------------------------------------------------------------------------------- Hard to know where to begin, isn't it?:yuk: :{ |
"20 Apr 06 - there will be NO Self-service User access. Professional Users may continue to use the system.
Self Service Users will be notified when they may access the system. This will be done from the Operations Room via unit Chf Clks. These access restrictions are to allow essential system performance testing to continue. " Can't wait till they say we can use it and 1000 people try to log on at the same time. Chances of a system meltdown = High! |
From the AFPAA Web-site:
Our Vision : To deliver excellent Armed Forces personnel administration through outstanding customer service Our Mission : To support UK Defence capability through the accurate payment of military personnel and provision of quality personnel administration and information services on a harmonised basis Oh thats all right then .... how I laughed. CEA 2 days late (thanks nice Mr Bursar chappy) and still owed over £1000 in expenses. Good news is that I've got my McDonalds Hospitality Card, given that's about all you can afford in London for £21 per day combined lunch and dinner allowance! Rant over .... for now :{ |
JPA Pay
Here's the latest nugget from AMP - the good news is that only some will not get their flying pay! Join the JPA lottery now! I bet some chaps at AFPAA are getting pineapples placed in orifices that they'd rather remain intact.
JPA LAUNCH - FLYING PAY AND LATEST UPDATE Although elements of the JPA rollout have not gone as smoothly as planned, I would like to emphasise that preparations by RAF personnel have been as thorough as they possibly could have been and reflect the considerable effort that staffs throughout the RAF have put into enabling JPA roll out. My staff continue to work with AFPAA to ensure that they, EDS and Oracle have any information they require to resolve the current system performance issues. I am aware that a number of people have concerns about pay and pay related issues, but much of that debate is clouded by a lack of fact. Addressees will be aware that an anomaly in the payment of flying pay was identified yesterday in connection with Apr 06 pay statements. Overnight investigation has revealed that around 1100 individuals were not allocated flying pay. The source of the problem has been identified as an initial entry sequencing error in the transition to JPA. Remedial action has been swift and a further pay run will be completed today to allow the vast majority of these individuals to receive their entitlement correctly and on time. I am informed that subsequent pay runs will not be affected in the same way. Work continues to address the system performance issue and the fault is thought to lie in the self-service area. Expert Oracle and EDS staff continue to assist AFPAA in seeking resolution. In the last week, each time that self-service was enabled the system quickly ground to a halt. For the time being access will be limited to HR professionals who will be asked to log on as self-service users at different times to enable system performance data to be gleaned. This, in turn, will assist the diagnostic and resolution process. In the meantime, self-service users will not have access to the system. Urgent contingency planning to identify the critical self-service processes to ensure business continuity is in train. Work to date has centred on having a viable alternative method to allow the payment of expenses. Other areas identified include having an alternative method of leave entry and a means of individuals entering posting choices. Whilst I remain optimistic that the self service system performance problem will be rectified soon, I will implement an alternative process next week should it be necessary to do so. I will update you on progress in due course, but in the meantime urge you to publicise widely this update and link to the AFPAA JPA operational bulletins. AMP |
Expert Oracle and EDS staff |
Originally Posted by AMP
Work continues to address the system performance issue and the fault is thought to lie in the self-service area.
Edit: Quoted something random by mistake |
So the money they thought they would save on buying a cheap, obsolete and unsupported version of Oracle is now probably going to cost a shed load more with all the soft and hardware "fixes", than if they were to have coughed up for a decent system in the first place. Bravo!
Buy cheap, get cr@p. |
The rumours have turned out to be correct! I am not getting my flying pay as I am on a ground tour, but I am glad to announce that a Sqn Ldr Supply Officer on the same unit is :confused: Bet he is very happy at the moment.
At least I can sleep soundly tonight in the knowledge that heads will roll over this shambolic chapter, and that lessons will be learnt to ensure that it will never happen again :ok: I wonder if all our lords and masters currently flying desks have experienced the same problem? Let me think now...... |
Stupid Boy
The problem is that our lords & masters earn enough that missing flying pay isn't that important, there are many others for whom this is not the case. What I found quite incredulous from AMP's ditti is this quote: "Whilst I remain optimistic that the self service system performance problem will be rectified soon, etc". Optimistic, your having a laugh :* |
The problem is that our lords & masters earn enough that missing flying pay isn't that important, there are many others for whom this is not the case. |
What chance does SAC Spanner in Afghanistan (or somewhere else) have of checing all is OK on payday???. How is morale elsewhere??
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Originally Posted by Hydraulic Palm Tree
Anybody got a clue what the Service Days Pay Giving is for?HPT
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Although elements of the JPA rollout have not gone as smoothly as planned I am aware that a number of people have concerns about pay and pay related issues For the time being access will be limited to HR professionals who will be asked to log on as self-service users at different times to enable system performance data to be gleaned. This, in turn, will assist the diagnostic and resolution process. In the meantime, self-service users will not have access to the system. business continuity Tossers, this is now beyond a joke, whoever is repsonsible should be sacked, no payoff, no pension, just collect a hand written P45 and sod off ! S_H |
stupid boy, Stupid Boy!
At least I can sleep soundly tonight in the knowledge that heads will roll over this shambolic chapter, and that lessons will be learnt to ensure that it will never happen again This would all be hysterical...if it weren't for the fact it is our hard earned cash they a fekin with!:mad: :mad: :mad: |
and the HR professionals would beeeeeee??????
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And the best bit .................................... You can't even PVR because to do that you have to have access to the system. Brilliant, retention solved in one computer purchase!
I too am one of the 1100 who will not get their full pay this month. I don't intend to take it lying down either. Nor does Mrs REMF! She is not best pleased at all! Name another company that introduces a computer system without first a. checking it works and b. having both systems work in parallel [never could spell that word!] |
SAREMF, Just walk! - Do it now!, it will take JPA 80+ years to find you - and attedmpt to re-calim your pay (Full pay - Flying pay = fair pension for rest of life). By then, even Mrs REMF will be too old to care!
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I've been checking out forums relating to JPA and agree with most that has been said. However, there is no point in moaning about the Enquiry service and the agents as they are in the same boat as everyone else. They have had very little training on JPA but are expected just to be able to answer all that is asked while still dealing with army, navy, pensions, IT and every other enquiry thrown at them with about 30-40 thousand calls a month. While JPA is one very slow and unstable application the EC Agents are still dealing with numerous other Legacy systems and the different languages that go with each. Most of the callers are patient and understand that the agents are fighting the same battle on the same side I believe there have been others who have been down right abusive. No one should be expected to accept that treatment.
So as I said maybe instead of moaning at them try working with them and maybe we will all get through this fiasco a little less stressfully cause no matter what anyone does JPA is here to stay. So some patience and tolerance on both sides would go a long way. Every one is having to learn as we go along but remember as everyone is learning JPA the enquiry service is having to continue with the service to everyone else as well. So sit back and enjoy the journey cause as the system stands now we will be doing lots of sitting back and watching the blue bar. |
I take it Gezzag that you are on the Help Line Staff??
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gezzag is right, the adminners are trying their level best, they like us, have been royally shafted. Personnally I think the term "HR Professional" is stretching things, always preferred shiny/scribbly etc myself.
S_H |
Name another company that introduces a computer system without first a. checking it works and b. having both systems work in parallel [never could spell that word!] Gezzag, I am obviously not as patient as you (are you owed lots of money too?). While I agree with your sentiment and understand that the enquiry staff are only employees doing their best I think that the service is rubbish. The staff are not trained correctly, they cannot access the system and they are overloaded. We have been asked to forward enquiries to unit HR staff as the central service is in tatters. I'm not sure how many PSF staff are left on the unit to help with this. I have no bones with the guys and girls on the end of the phone but am disgusted at the people that have put them in that situation. |
LJR
I may know someone who is in the enquiry Centre who feels like a duck in a shooting gallery. |
SAR Bloke
I totally agree with you. The service can only be as good as the tools given to supply it. That includes the level of training given to the agents which was given a couple months before Rollout and not much opportunity to keep up to speed with Rollout as the volume of calls did not give them much of a chance to do some practice or learning. |
Never...was so much owed to so many by so few ;)
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Originally Posted by Avtur
So the money they thought they would save on buying a cheap, obsolete and unsupported version of Oracle is now probably going to cost a shed load more with all the soft and hardware "fixes", than if they were to have coughed up for a decent system in the first place. Bravo!
Buy cheap, get cr@p. I hear BOCS is oracle based too......cant wait! |
I am HR Admin (or Pers Admin as i still like to call myself!!) and when i left work (at 1930 i may add after trying to get some 'quality' time when JPA is speedy) the rumour was flying pay may be coming in a mid monthly in May, however, I am not confident this will happen as JPA was supposed to decrease my workload not increase it tenfold!!!! Loads of my guys have not been paid flying pay and i am sending e-mails (i-support function within JPA) to JPAC for every single one!!!!
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1930
mate, for some of us who are without a certain element of our pay 1930 would just be halfway through a working day.
Despite our thanks for your extended day in work I find it hard to believe everyone "in the loop" is putting in what some would consider to be a normal "working" day ie. 12hrs+ There is a valid reason for flying pay that a lot of people forget. And we don't like it when it gets overlooked :mad: |
This may be worth a look, is the AFPAA corporate plan for 2005/6 & 2009/10. Mentions the Top 2 risks and Mitigating Actions. Also shows the people responsible for JPA.
http://www.mod.uk/NR/rdonlyres/6C894..._Plan_2005.pdf Risk Inability to retain the right skills and numbers of personnel to ensure that the JPA programme and Agency Transformation succeeds. The Agency's key outputs are the implementation of JPA and current services and there is a risk that pressures on one will cause the other to fail. Mitigation Activities include: �� Training and development, and recruitment and retention strategies. �� Detailed manpower plans. �� A joint Human Resource Strategy and Plan · �� Development of 'The AFPAA Way' �� A freeze on all but unavoidable change to create stability. �� Regular monitoring of resource requirements across the Agency. �� Changes to the Agency's structure to reflect the implementation of JPA. �� Prioritisation of resources to respond to emerging difficulties Better shown on the link. I would be interested to know if the Director JPA and JPA programme director are still in thier jobs, or been promoted for a successful implemenmtation of JPA from 20 Mar to 1 Apr, before it was properly live, although died pretty quickly. So at least the names of the Directors are now known. It appears that if the 2 main risks were known and nothing was done to properly resolve the issues and test the system before going live, then these individuals and the Chief Executive of AFPAA should be sorted out. If however, these individuals were pressurised to bring the system into service by those above then they should be named and shamed. Did the directors know of the problems and warn the higher authorities of the risks, so many questions to be asked. At least the directors should be up front and explain themselves and the processes and the politics involved in this fiasco. Quote from the plan "A programme of testing will take place including a Pilot exercise before JPA IT systems are allowed to "go live"."Unquote I have been reading most of this document now and I really can't believe how much complete and utter Bulls**t is in this. Am getting so cheesed off with it now so am going to stop now before I explode and smash my computer. DCDS(Pers) and AFPAA totally irresponsible!!! |
STAFF in JPMT
Military - 300 Civilian - 300 EDS - 1400 And a budget of 114.5Million for this year...... Result ..... JPA (admitedly some other stuff) NICE ONE! :ok: IF I were even 1/10th as incompetent at my job I’d be dead by now! :mad: |
Rumour has it that DCDS (Pers) has invited all those involved in the "successful roll out of JPA" to join him in celebratory drinks in the King Henry Wine Cellars. Perhaps we should all have a duty visit to London to join him?!?! Oh no, we wouldn't be able to claim travel and allowances now would we.
Anybody got any more info on the rumour that self service users might be locked out for the next 4 weeks?? |
Originally Posted by Roland Pulfrew
Rumour has it that DCDS (Pers) has invited all those involved in the "successful roll out of JPA" to join him in celebratory drinks in the King Henry Wine Cellars.
Actually I hope that your quote is a complete pi$$ take. If someone had the nerve to celebrate this, they should have a serious word with their conscience. |
From a mate's inbox today:
>Sir, Ma'am All > >Due to the ongoing problems with JPA we are currently conducting a 100% >check of LOA. It appears that approximately 40% of individuals LOA rates >are incorrect, which we are correcting as we go along. It would be >appreciated if individuals could be asked to check their pay on Friday >and if they believe that they have not received the correct amount, >could you please forward the indivdiual's name and service number and we >will double check that we have amended any mistakes. Any corrections we >have made have been backdated to the 01 April 06 so hopefully, although >not guaranteed, all money should be paid and up to date by the May's >pay. Unfortunately he can't check his pay; he has no payslip or JPA connectivity. |
I can't believe the message from the JPA page yesterday - we might not get access as self-service users until 12 May 06 !!!!
I walked into an office in the afternoon and the Cpl there said "I want to kill the people responsible for JPA. I want to cause them physical harm. I want to strangle them in their sleep. I want to rip out their spleens and eat their livers." I think that sums up the general feeling on the 'shop floor'. He was facing a move without being able to get disturbance allowance - not a happy bunny! |
Originally Posted by D-IFF_ident
From a mate's inbox today:
>Sir, Ma'am All > >Due to the ongoing problems with JPA we are currently conducting a 100% >check of LOA. It appears that approximately 40% of individuals LOA rates >are incorrect, which we are correcting as we go along. It would be >appreciated if individuals could be asked to check their pay on Friday >and if they believe that they have not received the correct amount, >could you please forward the indivdiual's name and service number and we >will double check that we have amended any mistakes. Any corrections we >have made have been backdated to the 01 April 06 so hopefully, although >not guaranteed, all money should be paid and up to date by the May's >pay. Unfortunately he can't check his pay; he has no payslip or JPA connectivity. |
Apparently there is light at the end of the tunnel guys and gals.
From a reliable source : As JPA has proved to be so successful (haha) a new contract with SAMA is being drawn up as we speak. Son of SAMA lives, long live the SAMA. BTW, apparently 1,100 aircrew will not be recieving their flying pay this month. |
I managed to get a copy printed before the system crashed and mine balances.
Total pay divided by 12 months equaled my monthly gross pay. Flying pay was daily rate multiplied by the number of days in the month. Home to Duty had HTD issued in the pay column, and HTD Pers Contribution the debits column. Not sure about the other questions though... |
Notwithstanding the message saying we couldn't log in until 12 May I was able to log in and do a whole host of stuff yeaterday afternoon. Probably cos no one else was using it! Someone else in the office was also using but had a problem, so he rang the helpdesk....got the third degree as to how he was using the system when it wasn't going to be available until 12 May! :) They aren't even talking to each other up at the JPA silo of independence:ugh: Ho Hum
Smudge |
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