I had an NPD of £300 last month - but that's the least of my worries. I live in an unfurnished Married quarter. Simple enough one would think. Why then (since April) have I been paying for 2 (yes two) fully furnished quarters AND for living in the mess with full food contributions?? Am seriously hoping it comes through this month. Doubt it will of course. Still at least I'll see at some point - won't I??? :confused:

Having been promoted in early July, imagine my joy to find that I have been paid less in my new rank than in my old one. Thanks, JPA.

Well it looks like I'll at least get paid for August:D But STILL the incorrect amount, with no arrears!!!

I'm just owed hundreds rather than thousands:)

The RAF are in serious breach of contract, with not just me. They are laying themselves wide open for a world of legal nightmare. The courts will not view these as `'Teething Problems' and will, quite rightly, award hefty constructive dismissal payouts to those who have had enough.

JPA needed sorting out pre-rollout. This is way too late and quite frankly disgusting for an employer to behave in such a way.

But I suppose it demonstrates the level of contempt those at the top of the food chain have for those of us who keep them in employment.

According to a Stn Cdr's Forum post I've seen it will be introduced when our dark blue colleagues come onboard the good ship JPA.

My NPD is for a truly trivial ammout, but I was amused to see that as well as NPD and NPD Offset lines on the payslip, I've now acquired an NPD Arrears line which had corrected the problem that the NPD Offset line isn't Offstting the NPD line. I awit next month's statement with bated breath to see if these lines will continue to reproduce...

Just checked Augusts pay and true to form JPA has paid me incorrectly for the 5th month running.

Additionally, just tried claiming for incidental expenses abroad - if you use a foreign currency it throws up an error although it shows the exchange rate. Only way round it is to do all the conversions yourself and do it in GBP. I get the same result for all expense claims except for daily subsistance (prob because I hassled them for weeks when even this didn't work several months ago).

It also appears to have put a random person in my command chain who I have never heard of and asked him for approval for my advance - therefore I never got it - all on the credit card again I guess. Passed on the fault. Have subsequently tried to claim back all that went on my card and the same person appears again and claim rejected!

Have tried being helpful and passed on all glitches with the system but they have still not called me back... rather annoying since it took me almost 2 hours to type the claim in the first place.

Good news - recieved home to duty for the first time this month - bad news, they got two other things wrong on the same statement and HTD needs to be back-dated to April.....:ugh:

OK so the trunks are being packed, Tuck mountain is being squeezed in, hair cuts all-round tomorrow, but has BSA/CEA been paid yet? NOPE!

It's only about £14,000 for mine! What am I supposed to tell the Bursar?

Anyone know if there's a special Pay Run for BSA/CEA?

:mad: :mad: :mad: :mad: :mad:

My understanding is that this will be paid locally if necessary - no sign yet.

STH

STH

I may have quoted you but don't quote me - I have heard payment into individual Bank Acct's due Thursday.

Thanks Statty - doesn't give much time to sort it out if it doesn't happen ...

STH

Send them to the local comprehensive school. Job done and no relying on JPA:E

Statty

Target date for CEA payments, as announced/notified on JPA bulletin site, is indeed 31 Aug. However, ..........

When I was paid CEA earlier in the year I got it in a second payrun, 'Run 2' as indicated on JPA, for that particular month. Since my JPA payslip currently only has Run 1 for August, with no CEA included, and there is no '31-AUG-2006-********-Run 2' indicated, I personally am not expecting to receive CEA on time.

I will be visiting PSF tomorrow!!

Watch this space!

Biggus, wishing you luck for 31 Aug. Once, just once would JPA do what it said on the tin. Though I doubt a visit to PSF tomorrow will give you any more confirmation - it may well be a case of waiting until Thursday, trooping into PSF, joining the queue (depending on the Unit) and waiting for the next pearl of wisdom emanating from the JPAC.

Just been chatting to my boss and let him know what had been posted here.

Cue a call to JPAC, then JPAC to PSF....pay run will now happen on 8 Sep! Where does that leave you guys who probably won't see the money until a week or so after that?

Good luck with sorting it all out.

What you need to do is to get something from your Chain of Command/HR expert explaining that because of JPA the payments will be delayed. The schools should be happy with that, and should not start levying late payment charges. Any late payment charges should be passed to your Chief Clerk for consideration (similar to the way that bank charges can be recovered). However, the schools will need to be sure that the charges they make are legal and not fished out of thin air!

JPA Fails to Deliver Again!!
 

I felt I had to add my twopenneth to this delightful saga... In accordance with directions from my PSF (sorry, Unit HR), I completed the paperwork for BSA (sorry, now CEA) in early Jun. At the deadline date, it was all returned to me on the instructions of JPAC and was given the instruction to "do it yourself!". Easy I thought/hoped - wrong; this identified a catalogue of underlying data errors.

• My children had no details and I (and my HR) could not get to update the information.
• Even though JPA recognised that I was serving in Wiltshire (and have been now for 5 years (please post me soon back to the real air force)) - I was 'administered' by Witton!
  • Local unit can't administer/update my details.
  • Witton can't update my details as I'm not posted there!
• Only Unit HR can input CEA(SENA) and Mobility certificate details - but the page is inaccessible from the Unit HR menu! (Not a self service function either).

After a month of PSF backdoor chats with Worthy Down, the core data was manually updated/corrected (and I believe some elements of the menu's changed) and now we were able to actually entering the claim in mid Jul!

The was input claim was accepted by JPA and (apparently) notification was sent to my Unit HR. However the actual claim was not included for approval. Another 3 weeks delay whilst it was traced in the system and sent to the right place.

We now get to the end of Aug, the claim has been processed, approved, and (even according to information from PMA) has been 'paid'.

• 'Guaranteed' paid on 25 Aug in the suplematary pay run - that did not occur!
• 'Will be included' in the suplementary re-run on 29 Aug - that did not run!
• 'Ommited' from the (hopefully) normal pay run on 31 Aug!
• 'Now rumoured' for 8 Sep - believe this if you will!

Now this is all well and good if you have significant assets casually availble to cover the Services breaches of contracts (don't get me started on months of no actual pay, and scewed-up/delayed expenses!); but since term starts on 3 Sep and the school fees were due on the 29 Aug (and this was stressed to Unit HR) it creates embarrasement for all. The xx% surcharge for late payment of fees will be separately invoiced to the RAF!

The bottom line is that this system has supposedly been in place from 20 Mar and providing 'full' support from 1 Apr. It is now nearly Sep (6 months on) and we still are having to fight all the way to get a half decent HR system.

God help us when (if) the Navy and Army are forced to join in!

Blunty,

In a similar situation to you, however, the secret Oxon Airbase will pay CEA out of Station funds.
Anyway, the MOD has decided that, in order to improve the morale of its troops, CEA is to be 'reviewed'.
That will mean that we are more efficient, no longer have distractions caused by the worry of not receiving CEA and use the time we would have spent applying for it on extra PT in order to do do the AFT and OFT.

It's a win/win situation, you lucky chap:ok:

Logged onto JPA this morning, no change from yesterday, see post #996. Went to PSF. Staff there were helpful enough, and it's not their fault, but there wasn't much they could do. Talk of second CEA run next week, RAF 'should' pay any charges incurred, etc. Went away less than satisfied.

Logged onto JPA about 3pm today, and lo and behold, a '31-AUG-2006-********-Run 2' on my payslip, for payment of CEA. So it looks as if I will get paid CEA tomorrow, watch this space. But all very 11th hour since the claim was approved on 2nd Aug!

well I have been underpaid again by about a grand despite a formal complaint being submitted last month but the good news is that they seem to have paid me double CEA with 16900 quid being paid to my bank account this morning!

Guess I now have the upper hand and they will no doubt be bleating to get it back quickly - not until they get my pay right and reply to the last and new formal complaint about pay errors.

HPT

Had "bank error in your favour" at end of June's pay and was paid twice. Despite repeated queries, no idea when or how they will recover it.

My pay hasn't been right from the start. I am owed in excess of £1500 but it still isn't sorted and as I'm away for a month on duty with no JPA access, I expect more hassle when I return. What way is this to treat your employees? I've got enough to worry about as it is!!:*

I deployed out to Cyprus last month to help in the Beirut Airlift. Was out there for 10 days.

Despite 'arriving' back with HR, myself and the boys I went with are still showing as being out in Akt and are subsequently being paid LSA etc.

Not bad for me as I am a good wedge of LSA. I feel this offsets what JPA owes me for other tasks that remain unpaid.

If they think for a second they are going to recover this overpayment before I'm paid correctly what I'm owed they have another think coming.

What goes around, comes around...

CC

Unfortunately, they will whip it out of your pay in one easy movement, leaving you flapping like a gasping cod in disbelief. You will then have to go to your HR department, plead financial hardship, get told that you knew that you weren't entitled to it, be told that there is no such thing as "in good faith" as a defence for receiving monies, and join the queue on the JPAC phone line!

Can anyone explain NPD to me??

Whatever happened to '4 Days Gross Pay' as per QR's for recovery of monies?

Has JPA worked out yet how to recovery direct from bank accounts? Doubt it. They will be relying on me to go cash in hand to the Cashier.

Go swing.

CC

Yes, it means Not Positively Determined. In other words, nobody knows why the amount appears on your payslip whether it should be a credit or debit and who in the RAF is worthy of it!

Perhaps somebody else has a more sensible answer?

I think if you look back on this thread, that when JPA came in, they could take half what was owed each month...not good. Worth checking up as I also believe that they take it as a deduction from your pay cheque!!

Excess pay recovery
 

It is correct that JPAC will take 50% back off you as an automatic deduction. However informed by Chief HR yesterday that in the JSP covering JPA it does still state that they can only take 4 days pay max and they cannot do the 50% thing. Surprise, Surprise did not know how to stop it though.

You have to fanny around converting the debt into a JPA-recognised debt so that they can give you the money they have taken in one go, then take it off over a set period of time. We used to call them "RBI - Recovery By Instalments", but the cash could be BACS-transferred from the Unit to your account, or in extreme cases, handed out in used tenners.

What gives you the impression that it's YOUR money?!

Only 6 weeks to go until the RN go live and were all ready to go. Software is in....PC's are ready and were all fully briefed.

Can't wait.

As an addition to your list of pre-JPA activities you may want to add 'Buffer of cash to cover my outgoings when my pay is wrong'.

No really...

Good luck....Vim

Hope you've all got an extra month's pay stashed, and have arranged an extra facility on the overdraft.

How will Jack access his JPA account when he's on the briny?

I have the home addresses of 1SL, 2SL and sundry 2*s and upwards. I also have their bank details. Should it all go wrong, I will be sending them phishing emails on DII. Or I may just seize assets to the value of my normal wages - is that legal?

Then again, JPA is no discriminator of rank or rate, so it may be me donating money to them.

Surprised by scale of problem
 

Was pointed to the website by a friend...most informative, anyway, I am located in a sleepy hollow in darkest europe, so we are very cut off from the normal world.

From what I can gather there is only a handful, single figure number of people with no pay problems on camp. Everyone else has ongoing pay problems, all extending back to initial role out or before!!

No two pay runs have the same problems, paying for living in the block when I'm in a hiring, not paying for hiring, not paying for fuel & light, being given LSA but not having been away, still getting LSA but having been back for several months, getting the wrong LOA or no LOA, having all the LOA paid despite it being not enough taken back. Then to cap it all having over £1300 stopped out of pay. To say I was surprised is an error in print.

Am told this is not a HR problem, JPAC tell me it is a HR problem, then its a scripting error, and anyway its been going on for that long now they have to hand it over to another department, I didn't know there was another department for me to shout at. Failure to be called back, unhelpful, obstructive...I could go on but it seems I am not alone, as the past pages have displayed to me. These pages have further opened a rising distrust in anything coming from JPA.

As a lowly cable maker, 'guin...whatever I can ill afford to be out of pocket to these amounts. Now I have no arguments in paying for what I use, but I at least expect the same from my employers.....

It's comforting to know that I now can vent, in bad verse, but at least get it off my keyboard

with a computer


whats an overdraft?

So, will the RN be changing shift patterns at sea to allow Jack to sit at his computer all day trying to get access to JPA?

An overdraft is what you (possibly) and Jack (definately) will be needing once they've experienced tthe resounding success that is JPA!

I am led to believe that my CEA will be paid on Monday. However, I've already had to talk to the Bursar to explain that my fees (and probably a few others) may well be with him late. He and his staff are a pretty reasonable bunch, but what hacks me off is the embarassment of having to go and plead the case or explain that I work for an employer whose admin system is so hopeless.

At least I can log-on to a PC and check the my pay is in, and I even have access to JPA at work. I really feel for our colleagues in the Royal Navy - I know how limited bandwidth can be at sea, and don't suppose for one minute they would have access to the number of PCs many of us enjoy on the UK RAF MOBs.

One thing that does seem to be in my favour with the way the Army manage CEA is in their interpretation of entitlement for children in 'middle' schools. The RAF's view was that my 12-year-old would not qualify for the senior rate until he went to a 'senior' school. This will not happen until he is in his 14th year, despite the fact that his existing school fees are well in excess of the senior CEA rate. I always felt this was rather illogical - in effect the 2 schools mine attend are part of the same school on split sites. The sheet I have seen for my CEA to be paid (locally rather than through JPA) directs that I get the full amount for both the boys of senior age. If this is extrapolated backwards, I reckon I am owed about £12K!

STH

vecvechookattack

It's one thing to be accessing JPA on a secure private network, quite another to be accessing it via a link that includes one or more hops on a public network, such as a satellite link. The standard of security that is required is a significant issue, and given the "issues" on the network when it was being accessed within the MoD's resources, God help us when it some poor sailor/soldier is trying to sort out his pay from 10,000 miles away.

Bear in mind that it's not long ago that guys were getting their CC details hacked after using them on the terminals provided sandy-side.

I too have not been paid properly since the introduction of JPA; however, my issues are insignificant when compared to the examples given on this thread. It is a shame that the 'powers that be' are going to allow the Navy to join an administrative system that appears to be incapable of delivering even the basic administrative essentials such as pay. Furthermore, I believe that the JPA call centre are going to prevent RAF personnel contacting them when the Navy are migrated on to JPA in Oct 06. Perhaps those responsible for the introduction of JPA would consider the following:

1. Do not migrate any of our sister services on to JPA until all RAF pay and allowance issues have been identified and successfully remedied. Remember we have had JPA approx 4 months and it doesn't appear to be working - haven't seen any cdrs' briefing telling us otherwise and, more importantly, it doesn't have our confidence.

2. Give our PSF staff the option to deal direct with JPA as opposed to raising 'I queries' that often end with: this is a HR issue that should be dealt with at unit level. At the moment the efforts of the complainants and PSF appear to be wasted as there is no effective interface between the parties concerned.

3. Change the policy for JPA staff so that they do not become obsessed with statistical returns relating to the number of I Queries they answer. Personal experience has taught me that JPA staff will try to close I Queries despite the fact the problem/s still exist.

4. Be extremely wary of the impact that JPA (especially pay issues) may have on our personnel. I know I am considering my options as I approach an exit point shortly.

;.)

STH,

I have a similar problem whereby my eldest (11 yo) is now starting Year 7 tomorrow with JPA only giving the the low rate where previously he would have received the senior rate. The school's fees reflected the fact that miltary personnel received the higher rate for years 7 and 8.
This has only happened because of the introduction of JPA.
Try and explaining that to JPAC is :ugh:

Had a chat with those nice people at the Services Children's Education at Upavon who said, according to their data, that our school does qualify for the higher rate in years 7 and 8.
I am now going through the process of getting JPAC to speak to SCE direct.

Distractions...

Rev I Tin

Thanks for that - I will do likewise.

Just as a general point for anyone considering boarding school for their kids, the advice I received at the start was to be prepared to negotiate fees at all stages. With my third son starting at the same school group as the other 2 on Monday we will benefit from a significant discount, that otherwise would mean he had to wait for a couple of years.

Lest anyone think I am amonster, I ought to add that my children all elected to go to boarding school, and even posted their own application forms! The older 2 seem to enjoy school just as much as coming home, which is about as much of a recommendation as I could give.

Sorry, I got carried away there - back to JPA. It's a disgrace. Don't do it RN.

STH