RAF JPA Rollout
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I've been checking out forums relating to JPA and agree with most that has been said. However, there is no point in moaning about the Enquiry service and the agents as they are in the same boat as everyone else. They have had very little training on JPA but are expected just to be able to answer all that is asked while still dealing with army, navy, pensions, IT and every other enquiry thrown at them with about 30-40 thousand calls a month. While JPA is one very slow and unstable application the EC Agents are still dealing with numerous other Legacy systems and the different languages that go with each. Most of the callers are patient and understand that the agents are fighting the same battle on the same side I believe there have been others who have been down right abusive. No one should be expected to accept that treatment.
So as I said maybe instead of moaning at them try working with them and maybe we will all get through this fiasco a little less stressfully cause no matter what anyone does JPA is here to stay. So some patience and tolerance on both sides would go a long way. Every one is having to learn as we go along but remember as everyone is learning JPA the enquiry service is having to continue with the service to everyone else as well. So sit back and enjoy the journey cause as the system stands now we will be doing lots of sitting back and watching the blue bar.
So as I said maybe instead of moaning at them try working with them and maybe we will all get through this fiasco a little less stressfully cause no matter what anyone does JPA is here to stay. So some patience and tolerance on both sides would go a long way. Every one is having to learn as we go along but remember as everyone is learning JPA the enquiry service is having to continue with the service to everyone else as well. So sit back and enjoy the journey cause as the system stands now we will be doing lots of sitting back and watching the blue bar.
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gezzag is right, the adminners are trying their level best, they like us, have been royally shafted. Personnally I think the term "HR Professional" is stretching things, always preferred shiny/scribbly etc myself.
S_H
S_H
Name another company that introduces a computer system without first a. checking it works and b. having both systems work in parallel [never could spell that word!]
Gezzag,
I am obviously not as patient as you (are you owed lots of money too?).
While I agree with your sentiment and understand that the enquiry staff are only employees doing their best I think that the service is rubbish. The staff are not trained correctly, they cannot access the system and they are overloaded. We have been asked to forward enquiries to unit HR staff as the central service is in tatters. I'm not sure how many PSF staff are left on the unit to help with this.
I have no bones with the guys and girls on the end of the phone but am disgusted at the people that have put them in that situation.
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SAR Bloke
I totally agree with you. The service can only be as good as the tools given to supply it. That includes the level of training given to the agents which was given a couple months before Rollout and not much opportunity to keep up to speed with Rollout as the volume of calls did not give them much of a chance to do some practice or learning.
I totally agree with you. The service can only be as good as the tools given to supply it. That includes the level of training given to the agents which was given a couple months before Rollout and not much opportunity to keep up to speed with Rollout as the volume of calls did not give them much of a chance to do some practice or learning.
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Originally Posted by Avtur
So the money they thought they would save on buying a cheap, obsolete and unsupported version of Oracle is now probably going to cost a shed load more with all the soft and hardware "fixes", than if they were to have coughed up for a decent system in the first place. Bravo!
Buy cheap, get cr@p.
Buy cheap, get cr@p.
I hear BOCS is oracle based too......cant wait!
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I am HR Admin (or Pers Admin as i still like to call myself!!) and when i left work (at 1930 i may add after trying to get some 'quality' time when JPA is speedy) the rumour was flying pay may be coming in a mid monthly in May, however, I am not confident this will happen as JPA was supposed to decrease my workload not increase it tenfold!!!! Loads of my guys have not been paid flying pay and i am sending e-mails (i-support function within JPA) to JPAC for every single one!!!!
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1930
mate, for some of us who are without a certain element of our pay 1930 would just be halfway through a working day.
Despite our thanks for your extended day in work I find it hard to believe everyone "in the loop" is putting in what some would consider to be a normal "working" day ie. 12hrs+
There is a valid reason for flying pay that a lot of people forget. And we don't like it when it gets overlooked
Despite our thanks for your extended day in work I find it hard to believe everyone "in the loop" is putting in what some would consider to be a normal "working" day ie. 12hrs+
There is a valid reason for flying pay that a lot of people forget. And we don't like it when it gets overlooked
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This may be worth a look, is the AFPAA corporate plan for 2005/6 & 2009/10. Mentions the Top 2 risks and Mitigating Actions. Also shows the people responsible for JPA.
http://www.mod.uk/NR/rdonlyres/6C894..._Plan_2005.pdf
Risk
Inability to retain the right skills and
numbers of personnel to ensure that the
JPA programme and Agency
Transformation succeeds.
The Agency's key outputs are the
implementation of JPA and current
services and there is a risk that pressures
on one will cause the other to fail.
Mitigation Activities include:
�� Training and development, and recruitment and
retention strategies.
�� Detailed manpower plans.
�� A joint Human Resource Strategy and Plan ·
�� Development of 'The AFPAA Way'
�� A freeze on all but unavoidable change to create
stability.
�� Regular monitoring of resource requirements across
the Agency.
�� Changes to the Agency's structure to reflect the
implementation of JPA.
�� Prioritisation of resources to respond to emerging
difficulties
Better shown on the link.
I would be interested to know if the Director JPA and JPA programme director are still in thier jobs, or been promoted for a successful implemenmtation of JPA from 20 Mar to 1 Apr, before it was properly live, although died pretty quickly. So at least the names of the Directors are now known. It appears that if the 2 main risks were known and nothing was done to properly resolve the issues and test the system before going live, then these individuals and the Chief Executive of AFPAA should be sorted out. If however, these individuals were pressurised to bring the system into service by those above then they should be named and shamed. Did the directors know of the problems and warn the higher authorities of the risks, so many questions to be asked. At least the directors should be up front and explain themselves and the processes and the politics involved in this fiasco.
Quote from the plan "A programme of testing will take place including a Pilot exercise before JPA IT
systems are allowed to "go live"."Unquote
I have been reading most of this document now and I really can't believe how much complete and utter Bulls**t is in this. Am getting so cheesed off with it now so am going to stop now before I explode and smash my computer.
DCDS(Pers) and AFPAA totally irresponsible!!!
http://www.mod.uk/NR/rdonlyres/6C894..._Plan_2005.pdf
Risk
Inability to retain the right skills and
numbers of personnel to ensure that the
JPA programme and Agency
Transformation succeeds.
The Agency's key outputs are the
implementation of JPA and current
services and there is a risk that pressures
on one will cause the other to fail.
Mitigation Activities include:
�� Training and development, and recruitment and
retention strategies.
�� Detailed manpower plans.
�� A joint Human Resource Strategy and Plan ·
�� Development of 'The AFPAA Way'
�� A freeze on all but unavoidable change to create
stability.
�� Regular monitoring of resource requirements across
the Agency.
�� Changes to the Agency's structure to reflect the
implementation of JPA.
�� Prioritisation of resources to respond to emerging
difficulties
Better shown on the link.
I would be interested to know if the Director JPA and JPA programme director are still in thier jobs, or been promoted for a successful implemenmtation of JPA from 20 Mar to 1 Apr, before it was properly live, although died pretty quickly. So at least the names of the Directors are now known. It appears that if the 2 main risks were known and nothing was done to properly resolve the issues and test the system before going live, then these individuals and the Chief Executive of AFPAA should be sorted out. If however, these individuals were pressurised to bring the system into service by those above then they should be named and shamed. Did the directors know of the problems and warn the higher authorities of the risks, so many questions to be asked. At least the directors should be up front and explain themselves and the processes and the politics involved in this fiasco.
Quote from the plan "A programme of testing will take place including a Pilot exercise before JPA IT
systems are allowed to "go live"."Unquote
I have been reading most of this document now and I really can't believe how much complete and utter Bulls**t is in this. Am getting so cheesed off with it now so am going to stop now before I explode and smash my computer.
DCDS(Pers) and AFPAA totally irresponsible!!!
Last edited by Hoots; 25th Apr 2006 at 21:27.
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STAFF in JPMT
Military - 300
Civilian - 300
EDS - 1400
And a budget of 114.5Million for this year......
Result ..... JPA (admitedly some other stuff)
NICE ONE!
IF I were even 1/10th as incompetent at my job I’d be dead by now!
Military - 300
Civilian - 300
EDS - 1400
And a budget of 114.5Million for this year......
Result ..... JPA (admitedly some other stuff)
NICE ONE!
IF I were even 1/10th as incompetent at my job I’d be dead by now!
Rumour has it that DCDS (Pers) has invited all those involved in the "successful roll out of JPA" to join him in celebratory drinks in the King Henry Wine Cellars. Perhaps we should all have a duty visit to London to join him?!?! Oh no, we wouldn't be able to claim travel and allowances now would we.
Anybody got any more info on the rumour that self service users might be locked out for the next 4 weeks??
Anybody got any more info on the rumour that self service users might be locked out for the next 4 weeks??
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Originally Posted by Roland Pulfrew
Rumour has it that DCDS (Pers) has invited all those involved in the "successful roll out of JPA" to join him in celebratory drinks in the King Henry Wine Cellars.
Actually I hope that your quote is a complete pi$$ take. If someone had the nerve to celebrate this, they should have a serious word with their conscience.
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From a mate's inbox today:
>Sir, Ma'am All
>
>Due to the ongoing problems with JPA we are currently conducting a 100%
>check of LOA. It appears that approximately 40% of individuals LOA rates
>are incorrect, which we are correcting as we go along. It would be
>appreciated if individuals could be asked to check their pay on Friday
>and if they believe that they have not received the correct amount,
>could you please forward the indivdiual's name and service number and we
>will double check that we have amended any mistakes. Any corrections we
>have made have been backdated to the 01 April 06 so hopefully, although
>not guaranteed, all money should be paid and up to date by the May's
>pay.
Unfortunately he can't check his pay; he has no payslip or JPA connectivity.
>Sir, Ma'am All
>
>Due to the ongoing problems with JPA we are currently conducting a 100%
>check of LOA. It appears that approximately 40% of individuals LOA rates
>are incorrect, which we are correcting as we go along. It would be
>appreciated if individuals could be asked to check their pay on Friday
>and if they believe that they have not received the correct amount,
>could you please forward the indivdiual's name and service number and we
>will double check that we have amended any mistakes. Any corrections we
>have made have been backdated to the 01 April 06 so hopefully, although
>not guaranteed, all money should be paid and up to date by the May's
>pay.
Unfortunately he can't check his pay; he has no payslip or JPA connectivity.
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I can't believe the message from the JPA page yesterday - we might not get access as self-service users until 12 May 06 !!!!
I walked into an office in the afternoon and the Cpl there said "I want to kill the people responsible for JPA. I want to cause them physical harm. I want to strangle them in their sleep. I want to rip out their spleens and eat their livers."
I think that sums up the general feeling on the 'shop floor'. He was facing a move without being able to get disturbance allowance - not a happy bunny!
I walked into an office in the afternoon and the Cpl there said "I want to kill the people responsible for JPA. I want to cause them physical harm. I want to strangle them in their sleep. I want to rip out their spleens and eat their livers."
I think that sums up the general feeling on the 'shop floor'. He was facing a move without being able to get disturbance allowance - not a happy bunny!
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Originally Posted by D-IFF_ident
From a mate's inbox today:
>Sir, Ma'am All
>
>Due to the ongoing problems with JPA we are currently conducting a 100%
>check of LOA. It appears that approximately 40% of individuals LOA rates
>are incorrect, which we are correcting as we go along. It would be
>appreciated if individuals could be asked to check their pay on Friday
>and if they believe that they have not received the correct amount,
>could you please forward the indivdiual's name and service number and we
>will double check that we have amended any mistakes. Any corrections we
>have made have been backdated to the 01 April 06 so hopefully, although
>not guaranteed, all money should be paid and up to date by the May's
>pay.
Unfortunately he can't check his pay; he has no payslip or JPA connectivity.
>Sir, Ma'am All
>
>Due to the ongoing problems with JPA we are currently conducting a 100%
>check of LOA. It appears that approximately 40% of individuals LOA rates
>are incorrect, which we are correcting as we go along. It would be
>appreciated if individuals could be asked to check their pay on Friday
>and if they believe that they have not received the correct amount,
>could you please forward the indivdiual's name and service number and we
>will double check that we have amended any mistakes. Any corrections we
>have made have been backdated to the 01 April 06 so hopefully, although
>not guaranteed, all money should be paid and up to date by the May's
>pay.
Unfortunately he can't check his pay; he has no payslip or JPA connectivity.
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Apparently there is light at the end of the tunnel guys and gals.
From a reliable source :
As JPA has proved to be so successful (haha) a new contract with SAMA is being drawn up as we speak.
Son of SAMA lives, long live the SAMA.
BTW, apparently 1,100 aircrew will not be recieving their flying pay this month.
From a reliable source :
As JPA has proved to be so successful (haha) a new contract with SAMA is being drawn up as we speak.
Son of SAMA lives, long live the SAMA.
BTW, apparently 1,100 aircrew will not be recieving their flying pay this month.
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I managed to get a copy printed before the system crashed and mine balances.
Total pay divided by 12 months equaled my monthly gross pay.
Flying pay was daily rate multiplied by the number of days in the month.
Home to Duty had HTD issued in the pay column, and HTD Pers Contribution the debits column.
Not sure about the other questions though...
Total pay divided by 12 months equaled my monthly gross pay.
Flying pay was daily rate multiplied by the number of days in the month.
Home to Duty had HTD issued in the pay column, and HTD Pers Contribution the debits column.
Not sure about the other questions though...
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Notwithstanding the message saying we couldn't log in until 12 May I was able to log in and do a whole host of stuff yeaterday afternoon. Probably cos no one else was using it! Someone else in the office was also using but had a problem, so he rang the helpdesk....got the third degree as to how he was using the system when it wasn't going to be available until 12 May! 
They aren't even talking to each other up at the JPA silo of independence
Ho Hum
Smudge
They aren't even talking to each other up at the JPA silo of independence Ho HumSmudge