Name another company that introduces a computer system without first a. checking it works and b. having both systems work in parallel [never could spell that word!]
Name another company that would check that the new system works. Find out that it doesn't and still switch off the old system and blunder into the unknown with a pile of crud.
Gezzag,
I am obviously not as patient as you (are you owed lots of money too?).
While I agree with your sentiment and understand that the enquiry staff are only employees doing their best I think that the service is rubbish. The staff are not trained correctly, they cannot access the system and they are overloaded. We have been asked to forward enquiries to unit HR staff as the central service is in tatters. I'm not sure how many PSF staff are left on the unit to help with this.
I have no bones with the guys and girls on the end of the phone but am disgusted at the people that have put them in that situation.