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Middle East Many expats still flying in Knoteetingham. Regional issues can be discussed here.

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Old 18th Oct 2008, 18:57   #21 (permalink)
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Join Date: Jul 2006
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Thumbs up

For heavens you are right!!! I am so embarrassed, I didn't know that it was so insane...

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Old 18th Oct 2008, 23:08   #22 (permalink)
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Yaysterday as i is walked round my airaplane i was looking at other aircraftS & i is think why it is we are so bad. all aircraftS so dirty & smell like a goat with heavy vagina discharge during pregnancy. i wish 1 day gulf air buy plenty new aircraftS maybe even with sheeshah machine onboard cos i heard that boing offered it on the 24 creamliner aircraftS we give money to buy.
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Old 19th Oct 2008, 03:37   #23 (permalink)
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Chuck, thanks for the excellent comparison between your pregnant goat/aircraft, quite inspired!
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Old 19th Oct 2008, 05:26   #24 (permalink)
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BWAAHAHAHAHAHAHAhahaahah.......funniest thing i've ever heard!!!!!!!
chuck y, you're my hero.
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Old 19th Oct 2008, 09:39   #25 (permalink)
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Well, never having sniffed a goat suffering from heavy vaginal discharge I wouldn't know - Chuck Y?? Might be healthier to take up running or golf or reading books!
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Old 19th Oct 2008, 11:14   #26 (permalink)
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Exclamation Go and Wash!!!!

No amount of cleaning will ever get rid of the smell as long as 90% of our pax get on-board un-washed. They sit un-washed on on seats and skybeds. Touch everything onboard un-washed. Clean up the act of our pax and the airline is on the way to picking up it's game!!!!!
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Old 19th Oct 2008, 11:32   #27 (permalink)
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Angel To the mods

A little of the topic.

What is with all the PENIS advertisments on PPRuNe at the moment. I find it pathetic and extreamly stupid to have on a professional webpage. Remember Self Loading Freight look at this site as well as the media. If this is not going to stop can someone at least remove it from my profile, I do not want it there.
I know by posting this message I am opening myself up to some very childish PENIS joke's.


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Old 19th Oct 2008, 23:53   #28 (permalink)
Join Date: Mar 2007
Location: 39000 FT
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Post GF No More

I can tell you guys after 6 yrs of exclusive GF F and J class flying and Gold for Life FF status I am not flying GF anymore.

GF recently downgraded my status to "Gold" from "Gold for Life" because I did not take the minimum of two GF flights in a year(with most civilised airlines once you attain life status it means just that - for life - GF still have a catch of needing two flighst per yr to maintain)..YET they have the hide to ask me why I have not been flying GF and if I have any issues I should write to them. I wrote the local head FF manager (Local Bahraini - AQ) saying I was not satisfied and all he replied saying was you did not meet minimum requirments so your status has changed with an exclaimation mark and question mark as though I was being unreasonable - did not even listen or offer to maintain my status to save my loyalty.

It will be EY for me now-they are still in a bit of a shambles with on board service and food not that great but they have the hard product and tyring.

I'll look GF up again in 3-4 yrs when they have new ac. When other carriers trip over themselves offering matched status for a switich in loyalty to them GF seriously need to rethink their strategy. No wonder Lesly Britton left.

Sorry I know you pilots work bloody hard with crap equipment but I'm not wasting my hard earned $ anymore cus from a premium pax perspective it aint premium no more-ac are abysmal! &


Last edited by ODMEA; 20th Oct 2008 at 05:32.
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Old 20th Oct 2008, 14:09   #29 (permalink)
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ODMEA, sad that you are not flying with us anymore but who can blame you? In fact if I didn't get free or cheap tickets with GF I wouldn't travel with us either. It's not just about the aircraft but the whole experience of first booking with us, then dealing with the ground staff & all the other stuff is just not acceptable from a service based airline. As usual our weak point, apart from the beautiful airplanes!, is our useless ground staff.
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Old 20th Oct 2008, 14:19   #30 (permalink)
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Sorry to hear your story ODMEA and I am sure most of us feel the same way......sadly customer service is not among our strong points. Hope to see you back sometime in the future.

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Old 20th Oct 2008, 14:55   #31 (permalink)
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With much due respect to locals - unfortunately 95% have NO idea of the industry its clear its just a job to most nothing more than a monthly income, wether the lazy male crew in the air or the rude abrupt staff on the ground. The only really good service was the chefs, most of the female expat crew and lounge ladies.

Im not sure how seriously the locals understand they just cant seem to cut it customer service wise and without the expats the airline would be another KU or syrian arab airlines. The Lebanese operate the only decent all arab airline - there is no doubting that and against all odds too! Why GF makes it so hard is beyond me. The enshalla attitude and the world owes me everything is what destroys any efforts at reviving GF. Some opportunistic expat managers too I guess.

I recall my first GF flight in 95 - I was So impressed I flet like royalty compared to being on Qantas. Its the service and hard product that immediately win premium pax..shedules and on time performance are important too.. GF only has the schedules. Everything else has just fallen apart. If they continue at this rate they may as well just resign to becomming a subcontinant charter / shuttle service. Of all the hype I heave heard and read nothing has disseminated to the first or business cabins...same ol same ol. The chefs have been the best thing GF ever did. The only 8 seats and two lavs in F will be sadly missed.

The rest I am glad to be rid of.

Good luck gents and see you maybe in 5yrs-heres hoping.

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Old 21st Oct 2008, 04:55   #32 (permalink)
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Gulf Air's biggest service problem, let's face it, is that they have to employ male Bahraini cabin staff.

The vast majority of these guys (and there are some exceptions) are not service-oriented and although efficient, there is none of the friendliness that passengers enjoy with other airlines.

And trying to get a glass of wine!! Well, I know Bahrain is a Muslim country, but if they do not want to serve alcohol to pasengers then they shouldn't be doing the job.
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Old 21st Oct 2008, 07:10   #33 (permalink)
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GF has much bigger customer service issues than the odd male bahraini cabin crew. If only that were the extent of the problems.
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Old 26th Oct 2008, 14:23   #34 (permalink)
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with oil prices falling down to around 60 bucks a barrel (from $147), that should effectively mean a decrease in losses, unless the 'world economic slowdown' will be used as an excuse. if load factors remain the same..we should be seeing improvements. but then again i could be wrong
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Old 26th Oct 2008, 16:03   #35 (permalink)
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The problem is now that the price of oil has dropped they can bring in even more 'friendly' managers so that our costs will increase even further & our losses will remain the same.
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Old 26th Oct 2008, 16:18   #36 (permalink)
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Out of curiosity, does anyone here think the powers that be actually have a plan?

I know a number of us are very concerned at what appears to be the 'order of the day', lurching from crisis to crisis....and seemingly focussing on flight delays and other minor issues without showing any outward signs of dealing with the very real and important problems that must be dealt with if we are to survive.
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Old 26th Oct 2008, 16:19   #37 (permalink)
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Mideast passenger traffic drops for first time in years
Sunday, 26 October 2008

Air passenger traffic for Middle Eastern airlines has dropped for the first time in years as the global economic downturn took its toll on the aviation industry, according to new industry figures.

The International Air Transport Association (IATA) said on Friday passenger traffic dropped 2.8 percent in September after years of double-digit growth as international passenger traffic declined 2.9 percent.

"While the regionís oil-based economy remains strong, the large portion of transit traffic exposes the regionís carriers to the global economic weakness," IATA said in a statement.

The region's passenger traffic figures are a far cry from the 4.3 percent growth in August and 5.3 percent in July, and in complete contrast to the 10.6 percent increase recorded during the first six months of the year.

Giovanni Bisignani, IATA director general and CEO, said the drop in traffic is the worst since the outbreak of the SARS respiratory disease in 2003.

"The deterioration in traffic is alarmingly fast-paced and widespread. We have not seen such a decline in passenger traffic since SARS in 2003," Bisignani said in a statement.

"Even the good news that the oil price has fallen to half its July peak is not enough to offset the impact of the drop in demand."
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Old 26th Oct 2008, 17:04   #38 (permalink)
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Yes, I read that also which of course is part of our concern...so what are we doing, increasing fequency....
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Old 26th Oct 2008, 18:15   #39 (permalink)
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Assuming an airline has to have airworthy acft and qualified and apt crews, acft ageing and appealing cabins contribute for a good customer service from the moment the pax buys his/her ticket according with the pax's cheap or expensive form of affordability. And this includes keeping promises according with loyalty programs, timely flight information before the flight, check in, baggage handling, in-flight care, etc.. They all play a major role in attracting and keeping business. This is planning.
However, there are disruptions and it's here where most airlines, here and elsewhere, fail to demonstrate their ability to minimise the inconveniences and by not keeping pax properly informed. The preference is to lie, buy time till someone finds out a piece of different information. True or not, that rumour spreads around like a fire in a fireworks warehouse. Now, it's out of control, and sometimes because of little money some manager refuses to pay. No big picture.
Staff is poorly trained to deal with the disruptions and passengers get obviously angry. You cannot buy experience cheaply. You'll not get experience if there is no periodic and professional training, retraining, line-checking, de-briefing, etc.. Line checking is also applicable to ground staff.
The service quality can only be seen when you are there, dealing with the problems and not getting 100%s in classrooms. Also, IOSA and other certifications are so nicely and conveniently handled that they keep in place ever looming deficiencies. But top management is very happy and makes press announcements feting the occasion.
The root causes are very diverse. It's poor management, training, self-accountability, evaluations, government interference, etc..
I noticed that in this part of the world, a lot of poor management derives from lack of real-time experiences and ends up with autocracies where it's the boss' ideas counting and no other, without going down to "the floor" to look for feedback and sometimes revealing ideas from the line guys.
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Old 26th Oct 2008, 20:07   #40 (permalink)
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the only feed back the management got from 'floor level' is through the programe 'my idea', personally think that kind of money orientated feed back caused alot of greif for the flying crew in general.some ideas were implemented without serios thought (india trn arounds, reduced crew on certain sectors, the csm workin in bussines class,min rest in bah, etc), as a result some of these back fired and caused ripples, leading to these 'ideas' to be reversed but not without causing ireversable morale damage.
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