the only feed back the management got from 'floor level' is through the programe 'my idea', personally think that kind of money orientated feed back caused alot of greif for the flying crew in general.some ideas were implemented without serios thought (india trn arounds, reduced crew on certain sectors, the csm workin in bussines class,min rest in bah, etc), as a result some of these back fired and caused ripples, leading to these 'ideas' to be reversed but not without causing ireversable morale damage.