iJourney
Joined: May 2003
Posts: 391
Likes: 0
From: 'round here
iJourney is saying we stop flying all services to AKL on 26 March and resume services middle of June. Can't find those changes to destination written anywhere. Are there many more ports we are shutting down?
Joined: Mar 2001
Posts: 48
Likes: 0
"...no PFC may be collected include air carrier employees or others receiving transportation against whom token service charges are levied..."
An argument could be made that this doesn't apply to CX staff as we pay considerably more than a 'token service charge' for the privilege of a staff ticket!
And who says we're 'non-revenue passengers'? I've always been under the impression that staff are regarded as an excellent source of revenue!!
An argument could be made that this doesn't apply to CX staff as we pay considerably more than a 'token service charge' for the privilege of a staff ticket!
And who says we're 'non-revenue passengers'? I've always been under the impression that staff are regarded as an excellent source of revenue!!
Joined: Jan 2007
Posts: 102
Likes: 0
From: Western Hemisphere
When you purchase a Delta Airlines Zed from myIDtravel, Delta Airlines sends you an email with an itemized receipt. My last booking email looked like this
Total Tax: 9.83
Itemized Tax: 2.50 AY 3.80 ZP 3.53 US
When you book an AA Zed via Cathay's system for the same route, you are charged four taxes:
Tax Code Tax Amount
US 19 HKD ($2.44)
AY 20 HKD ($2.50)
ZP 30 HKD ($3.80)
XF 35 HKD ($4.50)
The "US" tax is 7.5% of the fare, that is why the Delta Zed is more (Zed Medium versus Zed Low). The AY and ZP taxes are fixed at $2.50 and $3.80.
Total Tax: 9.83
Itemized Tax: 2.50 AY 3.80 ZP 3.53 US
When you book an AA Zed via Cathay's system for the same route, you are charged four taxes:
Tax Code Tax Amount
US 19 HKD ($2.44)
AY 20 HKD ($2.50)
ZP 30 HKD ($3.80)
XF 35 HKD ($4.50)
The "US" tax is 7.5% of the fare, that is why the Delta Zed is more (Zed Medium versus Zed Low). The AY and ZP taxes are fixed at $2.50 and $3.80.
Joined: Aug 2006
Posts: 361
Likes: 1
From: Hong Kong
Another success with the PSS change over.
Dear Mrs ##########
Please accept our sincere apologies for the recent increase in call waiting and handling times and email response times at Asia Miles Service Centre. As you know, Cathay Pacific and Dragonair have been experiencing a number of technical issues following the biggest system upgrade in their history, and various aspects of our services have been affected as a result. We would like to thank you for your patience and understanding over the past weeks.
Cathay Pacific and Dragonair have been working closely with their system provider to rectify the system issues, and work-arounds are being deployed to help resolve some of the problems. Progress has been made, particularly in improving the stability of online services, and we expect the situation will now gradually improve.
For the duration of these temporary service issues we strongly encourage members to take advantage of Cathay Pacific and Dragonair's online services at Online Flight Bookings, Ticket Bookings, Airfares, Promotions - Cathay Pacific International and Online Flight Bookings, Ticket Bookings, Airfares, Promotions for bookings, flight award redemption (except upgrade awards) and Manage My Booking services, such as specifying seat and meal preferences. To help us serve you better, you can also update your profile by logging on to your Asia Miles account.
We would like to reassure you that all our staff are working as hard as possible to restore our services to normal operational levels. Thank you again for your support during this period of adjustment.
Yours sincerely,
Steve Rackstraw
Manager Member Services
Asia Miles
Dear Mrs ##########
Please accept our sincere apologies for the recent increase in call waiting and handling times and email response times at Asia Miles Service Centre. As you know, Cathay Pacific and Dragonair have been experiencing a number of technical issues following the biggest system upgrade in their history, and various aspects of our services have been affected as a result. We would like to thank you for your patience and understanding over the past weeks.
Cathay Pacific and Dragonair have been working closely with their system provider to rectify the system issues, and work-arounds are being deployed to help resolve some of the problems. Progress has been made, particularly in improving the stability of online services, and we expect the situation will now gradually improve.
For the duration of these temporary service issues we strongly encourage members to take advantage of Cathay Pacific and Dragonair's online services at Online Flight Bookings, Ticket Bookings, Airfares, Promotions - Cathay Pacific International and Online Flight Bookings, Ticket Bookings, Airfares, Promotions for bookings, flight award redemption (except upgrade awards) and Manage My Booking services, such as specifying seat and meal preferences. To help us serve you better, you can also update your profile by logging on to your Asia Miles account.
We would like to reassure you that all our staff are working as hard as possible to restore our services to normal operational levels. Thank you again for your support during this period of adjustment.
Yours sincerely,
Steve Rackstraw
Manager Member Services
Asia Miles
Joined: Feb 2012
Posts: 23
Likes: 0
From: HONG KONG
THE WHOLE SYSTEM IS CONTINUOUS GRINDING AWAY AT CONDITIONS OF SERVICE THAT HAVE DEGRADED SINCE 1993.
MANAGEMENT LIKE A GAMBLER ON THE ROLL ,NEVER KNOW WHEN TO STOP AND PISS OFF EVERYONE IN THE PROCESS.
MANAGEMENT LIKE A GAMBLER ON THE ROLL ,NEVER KNOW WHEN TO STOP AND PISS OFF EVERYONE IN THE PROCESS.
Joined: May 2009
Posts: 1,060
Likes: 62
From: HKG
Helsinki to LHR. One option iJourney returned was:
09:25 HEL 11:30 CDG
Non Stop AY 879
13:50 CDG 07:15 HKG
Non Stop CX 260 Probability
09:20 HKG 13:10 JFK
Non Stop CX 830 Probability
18:10 JFK 06:20 LHR
46hr 55min Non Stop BA 1511
Only after specifying Finnair did it come back with this crazy option.
08:00 HEL 09:10 LHR
03hr 10min Non Stop AY 831
09:25 HEL 11:30 CDG
Non Stop AY 879
13:50 CDG 07:15 HKG
Non Stop CX 260 Probability
09:20 HKG 13:10 JFK
Non Stop CX 830 Probability
18:10 JFK 06:20 LHR
46hr 55min Non Stop BA 1511
Only after specifying Finnair did it come back with this crazy option.
08:00 HEL 09:10 LHR
03hr 10min Non Stop AY 831
Joined: Jan 2000
Posts: 24
Likes: 0
From: Stralia
Downgrade from J to EY
Sorry if this has been covered before, could not find it in the user guides on company site.
If I have a Flown J ticket and listing but only offered an EY seat, will the amount deducted be the J price and I then request a refund. Or will the deduction from my account be the EY price ?
Thanks in advance.
If I have a Flown J ticket and listing but only offered an EY seat, will the amount deducted be the J price and I then request a refund. Or will the deduction from my account be the EY price ?
Thanks in advance.
Joined: Dec 1999
Posts: 12
Likes: 0
If I have a Flown J ticket and listing but only offered an EY seat, will the amount deducted be the J price and I then request a refund. Or will the deduction from my account be the EY price ?
Did not sound right to me - but haven't had a chance to query it further.
Fortunately, he managed to get on to the ticketed class on all sectors - so didn't get to test the advice.
Joined: May 2009
Posts: 1,060
Likes: 62
From: HKG
Just had this same situation although is just a single sector ticket. If you go to iFly Staff and under the leisure travel button is a past bookings link. Click that then highlight the trip in question and view details. It gives a breakdown of what you had ticketed and what the actual travel class was and how much they are going to take via direct debit.
Joined: May 2003
Posts: 391
Likes: 0
From: 'round here
Couldn't get on and asked if the new system would automatically put me on tomorrows flt. Groundstaff said no system doesn't do that, you must rebook, and reminded me that even though I didn't get on today I still have a listing/booking in the system for today that will turn into a no show as far as the company is concerned.
So even if you don't get on, make sure you cancel your bookings for that flt or the company will be upset with you for booking for a flight and not travelling.
Even though there wasnt a seat available for you.
But hey, there's Starbucks at the airport.
So even if you don't get on, make sure you cancel your bookings for that flt or the company will be upset with you for booking for a flight and not travelling.
Even though there wasnt a seat available for you.
But hey, there's Starbucks at the airport.
Joined: Dec 2011
Posts: 110
Likes: 0
From: Wherever I lay my hat.
This "NoJourney" is a crock of excrement. Pricing Error, airlines you can't travel with until you've applied for a letter of introduction which results in a two week wait, etc, etc, etc.....
Seriously, is this the best an airline such as CX can come up with after all the time and manpower that went into it? Why is BN still employed? You throw a few peanuts and you're given 24 hours, but screw up an entire project and you get to walk "The Street" with your bearded head held high and your cell phone stuck to your ear.
What a joke.
Seriously, is this the best an airline such as CX can come up with after all the time and manpower that went into it? Why is BN still employed? You throw a few peanuts and you're given 24 hours, but screw up an entire project and you get to walk "The Street" with your bearded head held high and your cell phone stuck to your ear.
What a joke.
