Dear Mrs ##########
Please accept our sincere apologies for the recent increase in call waiting and handling times and email response times at Asia Miles Service Centre. As you know, Cathay Pacific and Dragonair have been experiencing a number of technical issues following the biggest system upgrade in their history, and various aspects of our services have been affected as a result. We would like to thank you for your patience and understanding over the past weeks.
Cathay Pacific and Dragonair have been working closely with their system provider to rectify the system issues, and work-arounds are being deployed to help resolve some of the problems. Progress has been made, particularly in improving the stability of online services, and we expect the situation will now gradually improve.
For the duration of these temporary service issues we strongly encourage members to take advantage of Cathay Pacific and Dragonair's online services at
Online Flight Bookings, Ticket Bookings, Airfares, Promotions - Cathay Pacific International and
Online Flight Bookings, Ticket Bookings, Airfares, Promotions for bookings, flight award redemption (except upgrade awards) and Manage My Booking services, such as specifying seat and meal preferences. To help us serve you better, you can also update your profile by logging on to your Asia Miles account.
We would like to reassure you that all our staff are working as hard as possible to restore our services to normal operational levels. Thank you again for your support during this period of adjustment.
Yours sincerely,
Steve Rackstraw
Manager Member Services
Asia Miles