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Fragrant Harbour A forum for the large number of pilots (expats and locals) based with the various airlines in Hong Kong. Air Traffic Controllers are also warmly welcomed into the forum.

iJourney

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Old 18th February 2012 | 10:36
  #81 (permalink)  
 
Joined: Feb 2012
Posts: 13
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From: Fragrant Habour
Just 2 cents, I sent a few emails to the department and the lady just Copy & Paste even I asked different questions

For those who got problems while logging in to iJourney, it is most likely the system was busy or something wrong with the Cookie (not those people gave you during chinese new year). Logout from IntraCX and then login again and click on the iJourney link. Try to logout and login for a couple of times if still fail. If not, wait for a few hours then it should work again.
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Old 19th February 2012 | 17:27
  #82 (permalink)  
 
Joined: Jan 2007
Posts: 102
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From: Western Hemisphere
There were 86 interline agreements before the switch-over... Now there's 25 interline agreements (2 of which are still pending).

MyIDtravel charges us extra to issue e-tickets.

Total Success!
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Old 20th February 2012 | 00:19
  #83 (permalink)  
The Reverend
 
Joined: Oct 1999
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From: Sydney,NSW,Australia
Read Last Friday Telex from JS.
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Old 22nd February 2012 | 17:13
  #84 (permalink)  
 
Joined: Nov 2007
Posts: 506
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From: Where You Aren't
Not just iJourney is f****d

Travel Kit - Cathay Pacific 'cutover' snagged by system snafus
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Old 23rd February 2012 | 00:38
  #85 (permalink)  
 
Joined: Dec 1998
Posts: 116
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Where are my online agreements? Where are my F-class entitlements? AOA...? This is something that has to be addressed ASAP. I am patient with most things that you deal with, but this one needs jumping on now. No excuse that our ability to be with our family members is being held hostage to a new and cynical system.
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Old 23rd February 2012 | 03:41
  #86 (permalink)  
 
Joined: Jul 2008
Posts: 187
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From: HKG
THis probably doesn't bother any of you just yet - but in Part A the jumpseat access for retired CX flight crew has just been axed. Death by a thousand cuts as usual....
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Old 23rd February 2012 | 05:02
  #87 (permalink)  
 
Joined: Nov 2007
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From: Where You Aren't
Who axed whether it could be removed?
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Old 23rd February 2012 | 06:12
  #88 (permalink)  
 
Joined: May 2002
Posts: 2,609
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From: Asia
Well the latest update from BN today basically tells all staff that there is nothing that can be done with iJourney and that we are stuck with it and all its shortcomings. BS we are stuck with it mate. IBS Pvt Ltd as the “commercial” provider of this platform has different levels of it. Which level have CX purchased? From the look and performance so far I would bet it was the “No Frills” version.
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Old 23rd February 2012 | 08:47
  #89 (permalink)  
15 Anniversary
 
Joined: Nov 2007
Posts: 157
Likes: 3
From: uk
What does IBS stand for

Does IBS stand for irritable bowel syndrome because trying to work with this system has certainly given me the sh.ts don't know how anyone else feels?
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Old 24th February 2012 | 01:05
  #90 (permalink)  
 
Joined: Nov 2005
Posts: 424
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From: Everywhere
We are currently working out a number of outstanding fare items with interline partners*including American Airlines, Air Canada, Japan Airlines and Royal Jordanian. As soon as they are resolved, they will be available on iflySTAFF.
I understand Bob this was sprung on you and you didn't have time to prepare. Completely understandable of a man of your preeminence.
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Old 24th February 2012 | 05:33
  #91 (permalink)  
15 Anniversary
 
Joined: Nov 2007
Posts: 157
Likes: 3
From: uk
No time to prepare

Yup! It was sprung on the IT dept with a mere 5 years of preparation obviously not long enough
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Old 24th February 2012 | 06:20
  #92 (permalink)  
 
Joined: Oct 2004
Posts: 673
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From: Out of the pollution.
That's the bit I don't get.

How unreasonable would it have been to advise us to order paper tickets for zed carriers for the next few weeks till their IT was sorted. They knew full well that most carriers were going to be unavailable..

It only shows the contempt they hold for staff.
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Old 26th February 2012 | 10:54
  #93 (permalink)  
25 Anniversary
 
Joined: Mar 2000
Posts: 451
Likes: 6
From: the land of chocolate
Has anyone been able to get this mystical 'letter of introduction', so you can supposedly go to an airlines sales desk and purchase an Id-90?

When is American airlines coming online in ifly? Weren't they supposed to on the 24th?

Might as well ask here, as I can't get through on the phone or via email, total success!
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Old 27th February 2012 | 05:37
  #94 (permalink)  
Thread Starter
 
Joined: Mar 2001
Posts: 677
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From: York International
No "Partners"

BA still not there, I think that was supposed to be 22nd. As a own world partner that we already had etickets with you'd think that would be easy, but then what do I know? Siberian is OK I'm pleased to see.
Commuting and leave not easy to say the least.
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Old 27th February 2012 | 14:44
  #95 (permalink)  
 
Joined: Jan 2007
Posts: 102
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From: Western Hemisphere
So how do we organize the "Bring Back Paper Tickets" campaign?
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Old 27th February 2012 | 15:32
  #96 (permalink)  
 
Joined: May 2007
Posts: 39
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From: 14N
I got BA to work alright. One of the few.
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Old 27th February 2012 | 17:52
  #97 (permalink)  
 
Joined: Jul 2001
Posts: 211
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From: USA
Did anyone else interpret BN's 'letter of introduction' description as 'rock up to your local ticketing office and get a ticket when you need it'?

Not so; First fill in an old paper ticket application, get a letter from Benefits for specific flights & dates, then go to the HONG KONG office of that airline to get the tickets.

NB; specific flights and dates, not an open ticket, and you need to repeat the above process every friggin time. Benefits told me 'its at the Airlines discretion' so good luck with convincing the local office girl its legit
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Old 27th February 2012 | 20:44
  #98 (permalink)  
 
Joined: Apr 2006
Posts: 220
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From: home
With the successful launch of iJourney we will be adding another feature that will help The CPG. In the near future you will not be able to use iJourney if there is an “outstanding crew notification”. The outstanding crew notification will have to be acknowledged before iJourney can be used.

We believe this new feature will be a benefit to all involved.

The Employee Service Manager is working hard to make iJourney the success that it already is.

To My Bonus
The Management
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Old 27th February 2012 | 21:20
  #99 (permalink)  
 
Joined: Nov 2007
Posts: 506
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From: Where You Aren't
Does anybody know the location of Air Tran's or Virgin America's HONG KONG office?

I thought so...
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Old 27th February 2012 | 22:15
  #100 (permalink)  
 
Joined: May 2002
Posts: 966
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From: up here, everyone looks like ants!
Don't be shy guys. At JSs' briefing on the 3rd, at question time, stand up and ask him your questions about "who'll travel"
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