Flight/Ground Ops, Crewing and Dispatch A forum for the people who are engaged in operational control/flight dispatch/crewing and their colleagues airside in ramp dispatch, load control and ground handling, to discuss issues directly related to keeping their aircrew and aircraft operational.

Stansted Handling

Old 19th Nov 2007, 08:33
  #61 (permalink)  
 
Join Date: Apr 2007
Location: STN
Posts: 56
Cup of tea Son?
D-ABAA is offline  
Old 19th Nov 2007, 10:08
  #62 (permalink)  
 
Join Date: Aug 2007
Location: united kingdom
Posts: 35
Servisair Stn

Towteambase
What a really contructive comment,if thats all you can come back with my views must be correct.

Tugnbar
I don't need to have been a Manager to know what goes on i see it every day with my own eyes.
Ground handling is all about teamwork and the management team at Servisair are letting the team down.
tgwu stn is offline  
Old 19th Nov 2007, 10:52
  #63 (permalink)  
 
Join Date: May 2004
Location: UK
Posts: 34
Towteambase
What a really contructive comment,if thats all you can come back with my views must be correct.
That's rich coming from someone who has constantly insulted the management team.
Subject 117 is offline  
Old 19th Nov 2007, 13:51
  #64 (permalink)  
 
Join Date: Nov 2007
Location: EAST ANGLIA
Posts: 200
spider monkey

I THINK SPIDER MONKEY IS MANAGEMENT.AS THATS THE SORT OF THINGS THEY WILL COME OUT WITH. THREE MEN TRYING TO TURN ROUND 2 AIRCRAFT,WHEN A HELPFULL CHAPPY IN A CAR COMES ROUND TO SAY,,,, YOU HAVE FORGOTTEN TO PUT CONES OUT. IF YOU CANT SEE A FORTY FOOT HIGH PLANE ,WHAT CHANCE DOES A POOR TWO FOOT CONE HAVE.

LETS HAVE A ...SAVE A CONE DAY.
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Old 19th Nov 2007, 14:34
  #65 (permalink)  
 
Join Date: Feb 2007
Location: UK
Posts: 316
Ah Grizzler,
There is the basic problem....

How many times do ramp teams have to be told of the basic process? If the customer wants you to walk around the aircraft 5 times and bow to the East; and you have been told that by your management (and probabaly received traing - and signed as accepting that training) then why do you think it is acceptable not to do so?

You might like to think that the big metal bus parked on the ramp is obvious; IATA estimate (2005) that ground damage cost avaition over $4bn a year - yes $4 billion! That is a lot of revenue that the airlines can not pay to ground handling companies or other service providers because some people think they know better than the process.

So if the customenr wants cones, put the cones out and then everyone will be happy.

Unfortunately, a lot of ramp guys and gals think that they know better, sadly they are wrong.

Follow the process, that's all you are being asked to do.
Is it so difficult?

GH
groundhand is offline  
Old 19th Nov 2007, 14:57
  #66 (permalink)  
 
Join Date: Jan 2006
Location: uk
Posts: 235
fish

rumours floating around that airberlin are about to pull more flights from Stn.When will it end and can the last person to leave the servisair restroom please switch the lights out!!!!!!!
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Old 19th Nov 2007, 17:05
  #67 (permalink)  
 
Join Date: Nov 2007
Location: EAST ANGLIA
Posts: 200
Groundhand...not Acceptable

YES GROUNDHAND.... I CAN SEE THAT IT IS UNACCEPTABLE NOT TO PUT CONES OUT AS WE HAVE BEEN(so called)TRAINED TO DO .....BUT I BET WHEN THE HANDLING AGENT TAKES ON AN AIRLINE ,THE MANAGEMENT SAY HOW MANY MEN THEY WILL GET TO HANDLE THERE PLANE AND THE TIME IT WILL TAKE TO TURN ROUND . IT CANT ALWAYS BE DONE. THIS ALSO IS UNACCEPTABLE. THEN WHAT.

ANOTHER SCURGE FOR IT GOING OUT LATE. YOU CANT WIN.

AND GROUNDHAND YOU SOUND LIKE MANAGEMENT AS WELL...TO LONG AWAY FROM THE REAL WORLD....WE WORK WEEKENDS. IT DOSENT STOP ON FRIDAY AT FIVE PM.
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Old 19th Nov 2007, 17:36
  #68 (permalink)  
 
Join Date: Jan 2007
Location: Behind you
Posts: 15
EOS

Has anyone other than me heard any talk of EOS being handled by Harrods on the Posh side of Stansted??

Sorry to cut in and add more fluff to this post but I have heard talk of this recently and I'm in a good position to hear such things..

Cheers,

Punch
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Old 19th Nov 2007, 19:20
  #69 (permalink)  
 
Join Date: Aug 2007
Location: united kingdom
Posts: 35
Servisair stn ground handling.

groundhand and spidermonkey.
Whats wrong with management putting out the the cones if the Ramp guys and girls are up against it,help out not ps people off its called teamwork and good man management you will get more repect.
Grizzler
Your post is spot on we can't all be wrong.

I have heard the same rumours about Airberlin and Eos i hope not a lot of good people at Servisair.
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Old 19th Nov 2007, 19:58
  #70 (permalink)  
 
Join Date: Aug 2000
Location: Herts, UK
Posts: 154
How doI get in?

I'm an ex-pilot, 11 years in the pharmaceutical industry and now redundant. I want to get into Ops/handling. Preferably Ops. Do I have any chance? How do I go about it?
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Old 20th Nov 2007, 09:08
  #71 (permalink)  
 
Join Date: Feb 2007
Location: UK
Posts: 316
Grizz,

I've done my time on 24/7 shift and my years in managemt - am in neither now so I've no axe to grind. Certainly the hours I did in management far exceeded the hours when on shift and yes, these did include nights, weekends and some long, long days.

Totally agree that good managers should be able, willing and be to seen to help out at times of need - they should however, focus on getting the right resources to be available at the right time. Good 2-way communication can solve a lot of problems but they have to earn the right to have this - it is not a God given. Does not sound as if yours have done this.

You are wrong in that, the vast majority of, airlines do not specify the numbers for a ramp team and nor should they as the work flexes - especially if you are handling cargo carrying aircraft - and as such, the make-up of the team should be flexible.

I have a lot of respect and sympathy for ramp teams - especially at this time of year; it can be a thankless grind that no-one ever sees the positives, you receive very few thanks and get the vocals when things go wrong. But thereis no excuse for not taking safety before OTP - ever.

Lastly, on the cones and process.
How many of the guys and gals ever thing of the number of turnrounds they will have to complete to pay for the damage caused when someone smacks a plane? The lack of cones, the short cut that has worked so many times before, that little bit of speed that gets you there 3 seconds earlier etc.
And no, insurance does not 'cover' it; a lot is uninsured (just like the excess on your car polict - except bigger) and if it is insured thay come and bite you in the b*m with their premiums - just like if you have a few prangs in your car.

You sound incredibly frustrated; put a positive spin on this and be rational when you talk to your managers - sensible questions asked calmly and without fury and emotion are much harder to avoid.

keep the faith!
GH
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Old 20th Nov 2007, 09:52
  #72 (permalink)  
 
Join Date: May 2004
Location: UK
Posts: 34
Has anyone other than me heard any talk of EOS being handled by Harrods on the Posh side of Stansted??
Can't happen, Harrods can only do private flights and one off charters
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Old 20th Nov 2007, 11:08
  #73 (permalink)  
 
Join Date: Nov 2007
Location: Essex
Posts: 41
Keep the faith

He who has no faith!!!!!!!!!!!......talk to the management calmly is fine only to find out that all they say is-DON't KNOW!!!!!!!.May be YOU should think about what you say!!!!!
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Old 20th Nov 2007, 11:12
  #74 (permalink)  
 
Join Date: Nov 2007
Location: Essex
Posts: 41
It's not just management!!!!

If you open your eyes to the world(restroom) you will find that alot of the workforce are only to worried about getting out of that place with their runners on-tow.Not all the workforce act like TEAMWORK!
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Old 20th Nov 2007, 12:31
  #75 (permalink)  
 
Join Date: Nov 2007
Location: Essex
Posts: 12
Groundhand, i agree with what you say you made some good points.
People tend to forget managers are there to manage not to load a/c when the st hits the fan how will they know whats going on if they've been loading and no i'm not a manager, managers need to find an even balance and know when to help and when to stand back.

Grizler I've also heard the rumour about Menzies into STN a while back but I'd heard it was for EasyJet as they where not happy with swissport, but either way i cant see it happening as the airport is'nt big enough for another handling agent so i dont think the baa would allow it.


South Side 1 is offline  
Old 20th Nov 2007, 14:24
  #76 (permalink)  
 
Join Date: Feb 2007
Location: UK
Posts: 316
Diamond,

You seem to have some thought that I have access to the crew room. I do not.
I have not been to STN for nearly a year, and the last time was purely as a passenger en route to the US.
I can assure that I do not work at STN, nor for any handling company. My comments were made from the time I did work in the handling business.

Maybe it's because I'm an old f8rt but I do think the business has over complicated what is basically a very simple process. Just my view.

Oh, and on the Menzies front.
I would not bet against them appearing in STN when Swissport's contract is up; if not before. The BAA will allow another handler, more money for them. Why - look around the country and at the EZY/Menzies tie-up. They are picking off the airports one by one.
Menzies, within a year or two, will become the biggest handling company in the World - and I don't work for them either!
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Old 20th Nov 2007, 22:34
  #77 (permalink)  
 
Join Date: Nov 2007
Location: Essex
Posts: 41
Fair play

Fair comment.As you described yourself as an old f**t then how long ago was it since you worked on the ramp,things change,people change but you cannot break the change cord of management.Yes they are meant to play a big part in the infrastructure of a company but tell me this,if they play a big part why is it that so many workers amongst servisair are so,to put it bluntly,cheesed off. I think on another note maybe there should be some change within the managerial section other wise it could be "adios" servisair from STN,who knows maybe Menzies will overtake all!!!!
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Old 20th Nov 2007, 22:39
  #78 (permalink)  
 
Join Date: Nov 2007
Location: Essex
Posts: 41
Devil

Well looks like it will be you who switches off the lights Sat 1 since you mentioned it lol
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Old 20th Nov 2007, 23:49
  #79 (permalink)  
 
Join Date: Nov 2007
Location: JULIET,LINK LIMA
Posts: 1
Got A Minute......

In the words of one of servisairs finest........

Got a minute............

This job of ours is a good job,at the end of the day we wouldnt be there if it werent.
yes, the situation ( got a situation son ) is bad at the moment, with csa,sky,ab hub pulling out and w**kjet going for a cheaper option, but this is due to baa and money at the end of the day,we cant blame white shirts for that.

We ramp workers work damn hard and we dont recieve any thanks for our hard work,there is little to none-communication between white shirts and us,gross miss conduct and staff morale is very poor.
A company shouldnt be like this.

we all need to work and communicate together,no doubt there is work in the pipe line, we now need to turn things around..

this is a great company and job, going wrong, and white shirts cant be blamed for all of it.
we wil get no where slagging off on this.
I am the voice of reason....
lets turn things around......

CB.

on another topic - pay talks whats your views..........
CompaseBase is offline  
Old 21st Nov 2007, 08:42
  #80 (permalink)  
 
Join Date: Jan 2006
Location: uk
Posts: 235
Well looks like it will be you who switches off the lights Sat 1 since you mentioned

Well looks like it will be you who switches off the lights Sat 1 since you mentioned it lol


just so long as there is a call out and two hours on top!!!!!!
sat1 is offline  

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