Barclays Bank & Error Code 6
Barclays Bank & Error Code 6
About a week before Christmas I replaced the computer my wife uses with a new one. This meant leaping from Window XP to Windows 8.1, a huge leap for those of us who don't really understand these things.
The first time she tried to access our joint bank account she used a PINsentry to get onto our account. All was fine until she tried to access the statement for our joint account when it came up with an Error Code 6 and a request to phone a number. This she did.
After nearly an hour of being prompted to try different things we were told that the problem was that we hadn't downloaded Java.
After this failed to cure the problem, I then started chatting on line and was told that the problem was my browser. Chrome and Internet EXplorer had both given the same problem so it seemed unlikely that another browser would work. I told them that I had found several Google links which suggested that many customers were having the same problem.
Today, a week later, we phoned again and once more went through the laborious tests and they said that the problem was that we were using two computers to access the same account. We then found that we could access other statements such as ISA's and Pots and it was only our joint account that was the problem.
Then, after a total of two hours on the telephone and another 30 minutes on chat, they eventually admitted that they did have problem which they hoped to solve in January. They did show us another route to access this account so, at least we can get on with our lives.
I just posted this in case anyone else is having the same problem.
The first time she tried to access our joint bank account she used a PINsentry to get onto our account. All was fine until she tried to access the statement for our joint account when it came up with an Error Code 6 and a request to phone a number. This she did.
After nearly an hour of being prompted to try different things we were told that the problem was that we hadn't downloaded Java.
After this failed to cure the problem, I then started chatting on line and was told that the problem was my browser. Chrome and Internet EXplorer had both given the same problem so it seemed unlikely that another browser would work. I told them that I had found several Google links which suggested that many customers were having the same problem.
Today, a week later, we phoned again and once more went through the laborious tests and they said that the problem was that we were using two computers to access the same account. We then found that we could access other statements such as ISA's and Pots and it was only our joint account that was the problem.
Then, after a total of two hours on the telephone and another 30 minutes on chat, they eventually admitted that they did have problem which they hoped to solve in January. They did show us another route to access this account so, at least we can get on with our lives.
I just posted this in case anyone else is having the same problem.
I had something similar with Lloyds. IE11 wouldn't allow the 'memorable information' page to load properly using Win8.1, although it was OK with Win7. However, all was fine with Firefox using either Win7 or Win8.1.....
Same with booking on-line with Lufthansa for a Germanwings ticket - eventually someone in the 'UK call centre' (probably in Pretoria....) admitted that there was a compatibility problem with IE11, but Firefox should be OK. Which it was......
But isn't Win8.1 truly dire!
Same with booking on-line with Lufthansa for a Germanwings ticket - eventually someone in the 'UK call centre' (probably in Pretoria....) admitted that there was a compatibility problem with IE11, but Firefox should be OK. Which it was......
But isn't Win8.1 truly dire!
Cheque in post never fails.
Correctly addressed - I was very careful - and with my return address.
Never say never.
Natwest recently renewed a debit card, sent me a letter to New Zealand telling me that it had been sent to my Dorset branch, where the account is still held, just pop around and collect it next time I'm passing. We recently removed my wife from our joint account, now have Statements and Cheques printed in my sole name, but they come addressed to my wife only !
I believe that UK banks are shortly to stop using cheques ? What are you going to do when that happens, or for that reason anyone without a computer ? Is there to be law that all and sundry, young and old, MUST own a computer and be computer literate ?
I have an A4 folder of some 15 pages of Usernames and Passwords -Oh Yes, we're told never to write down our passwords, Yeah, right, I can't even remember if I've locked the door at night, fat chance that I can remember all the Usernames, Passwords, Memorable Words, First School ( actually that I can remember ! ) etc. etc. and I have a draw full of funny "clicking" devices sent to me from the various banks I have had dealings with over my years of living in various countries.
The likes of LastPass, and The Cloud are safe and secure, aren't they ?
Yeah! Right! I believe in Father Christmas and Paddington Bear, too.
For the first time in my life, I recently bolted a Home Safe to some obscure place under my house - trouble is it is a digital lock - now what is the door unlocking combination ?
Don't even talk to my about Bitcoins.
World's Gone Mad.
I believe that UK banks are shortly to stop using cheques ?
https://www.gov.uk/government/news/f...-cheque-system
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ExSp33db1rd - the symptoms are all too familiar. I don't trust any of those "online" systems to store passwords that matter. I do use them for the variety of forums and online shops that I visit from time to time.
The passwords and codes that matter are in an Excel file, passworded. It's on my desktop, iPad and iPhone. I have only one password to remember, and I use it often enough that I'm not likely to forget it.
Both daughters have it in case I pop my clogs and they need access to stuff.
It happens. A letter I wrote, many years ago, was delivered over a year later. The outside of the envelope was mangled at the top and had several blurred copies of the postmark. It looked as if the postmarking machine ate it, and wasn't repaired for over a year.
There wasn't a cheque in there, but the letter was important and the non-arrival had some "interesting" and sad results. It was before the days of photocopiers and word processors, so I didn't have a copy.
It's one of my niggles with e-mail these days: if I type one character wrong in an e-mail address, most systems don't return the message with "Idiot!" messages; they just quietly dump it. Hence I think it's been delivered...
As for Barclays: UK banking is becoming less and less customer-friendly these days. I'm told it's to do with anti-money-laundering, but when I see all the High Street branches being closed while the top employees get bonuses in the millions, I have another theory.
A suggestion for you: make it a joint account with someone you know and trust in the UK. They can receive all the mail for the account and forward it to you, and do anything that needs doing locally. Alternatively, contact the UK banking ombudsman and ask what you are supposed to do...
The ombudsbod was slightly helpful when Santander took over one of my banks and refused me access to my money. I learned two things: ombudsbod is a little bit more useful than a chocolate teapot, and avoid Santander like the plague.
The passwords and codes that matter are in an Excel file, passworded. It's on my desktop, iPad and iPhone. I have only one password to remember, and I use it often enough that I'm not likely to forget it.
Both daughters have it in case I pop my clogs and they need access to stuff.
There wasn't a cheque in there, but the letter was important and the non-arrival had some "interesting" and sad results. It was before the days of photocopiers and word processors, so I didn't have a copy.
It's one of my niggles with e-mail these days: if I type one character wrong in an e-mail address, most systems don't return the message with "Idiot!" messages; they just quietly dump it. Hence I think it's been delivered...
As for Barclays: UK banking is becoming less and less customer-friendly these days. I'm told it's to do with anti-money-laundering, but when I see all the High Street branches being closed while the top employees get bonuses in the millions, I have another theory.
A suggestion for you: make it a joint account with someone you know and trust in the UK. They can receive all the mail for the account and forward it to you, and do anything that needs doing locally. Alternatively, contact the UK banking ombudsman and ask what you are supposed to do...
The ombudsbod was slightly helpful when Santander took over one of my banks and refused me access to my money. I learned two things: ombudsbod is a little bit more useful than a chocolate teapot, and avoid Santander like the plague.
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It's one of my niggles with e-mail these days: if I type one character wrong in an e-mail address, most systems don't return the message with "Idiot!" messages; they just quietly dump it. Hence I think it's been delivered...
Well you've got our spammer friends to blame for that.
Current best practice, which I agree with 110% is to silently discard emails rather than bouncing back. This is to prevent an effect called "backscatter".
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"No backscatter" is a large sledgehammer used to make life simple for over-bureaucratic sysadmins. It's valid in some circumstances, but NOT in all.
I had that argument with my provider. I sent an important business e-mail, using a "premier" e-mail account hosted by them, logged in using secure SMTP with passwords and all, so they knew it was me and only me.
Their system decided that since it was talking about money, and contracts, and the like that it was a spam and silently dumped it. Fortunately, and purely by chance, I found out before it was too late that the message hadn't been delivered. I was livid, given what the consequences would have been if I hadn't checked...
Their excuse for not telling me they'd dumped it was "no backscatter". My argument was "You knew it should only be from me, because it had my secure SMTP access code and password, so either it was genuine - in which case you should have delivered it, or it was a hack of the secure SMTP - in which case you should have told me of your suspicions of a security breach, not just dumped it."
Not even an apology did I get. "Strike one" to that provider.
I had that argument with my provider. I sent an important business e-mail, using a "premier" e-mail account hosted by them, logged in using secure SMTP with passwords and all, so they knew it was me and only me.
Their system decided that since it was talking about money, and contracts, and the like that it was a spam and silently dumped it. Fortunately, and purely by chance, I found out before it was too late that the message hadn't been delivered. I was livid, given what the consequences would have been if I hadn't checked...
Their excuse for not telling me they'd dumped it was "no backscatter". My argument was "You knew it should only be from me, because it had my secure SMTP access code and password, so either it was genuine - in which case you should have delivered it, or it was a hack of the secure SMTP - in which case you should have told me of your suspicions of a security breach, not just dumped it."
Not even an apology did I get. "Strike one" to that provider.
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They dumped it and didn't tell me because that would contravene their "no backscatter" policy. I disagreed, and told them what I thought of that.
To me, "backscatter" is bouncing e-mails back to obviously forged e-mail addresses, such as the ones I used to get with one of my long-abandoned addresses as the "sender" and a Chinese IP address as the origin.
To me, "backscatter" is bouncing e-mails back to obviously forged e-mail addresses, such as the ones I used to get with one of my long-abandoned addresses as the "sender" and a Chinese IP address as the origin.
I've been waiting all year to find out what happened...........
Keef ... thanks, I also kicked Santander into touch a couple of months ago.
The "joint account" approach has worked in the past, my son lives in the UK and has handled mail, but it doesn't always fit the bill. Most times it isn't the banks being deliberately obtuse, more that people just don't "listen", or "read" what is in front of them, and go off half-cocked as a result.
My UK bank refuse to give me their telephone number, because - they say - they aren't allowed to use the phone in case they get a hold up and need to dial 999 !!! Eventually, grudgingly, I was given a personal cellphone number for that particular occasion only. The mind boggles.
The "joint account" approach has worked in the past, my son lives in the UK and has handled mail, but it doesn't always fit the bill. Most times it isn't the banks being deliberately obtuse, more that people just don't "listen", or "read" what is in front of them, and go off half-cocked as a result.
My UK bank refuse to give me their telephone number, because - they say - they aren't allowed to use the phone in case they get a hold up and need to dial 999 !!! Eventually, grudgingly, I was given a personal cellphone number for that particular occasion only. The mind boggles.
