Virgin Broadband!!!!!!!!!
Thread Starter
Telephone call from Charlene of BT. She had gone through the history as far as they knew and they are adament that the correct procedure was followed. It was pointed out that it is technically impossible to have two broadband suppliers on the same line and they definately had it from the 7th April. They could not take it up with Virgin directly because it was my account so it is now up to me again.
The same day I got another notification from Virgin that they were going to dock even more money out of my bank account. Virgin's track record in this saga has not been good so I am mindful that Virgin have screwed it up again.
Another recorded delivery letter is on its way to Mr Berkett, the Chief Operating Officer of Virgin. This time I am reiterating what BT have told me, demanding the June monies back and informing him that the direct debit has been cancelled so they are not going to get their July demand either.
Watch this space.
The same day I got another notification from Virgin that they were going to dock even more money out of my bank account. Virgin's track record in this saga has not been good so I am mindful that Virgin have screwed it up again.
Another recorded delivery letter is on its way to Mr Berkett, the Chief Operating Officer of Virgin. This time I am reiterating what BT have told me, demanding the June monies back and informing him that the direct debit has been cancelled so they are not going to get their July demand either.
Watch this space.
Controversial, moi?
Money claim online, used to be called the Small Claims Court, is very useful when you are fed up with denials and incompetence. If you have a sound case and get no satisfactory response from Virgin a summons issued via the above service tends to concentrate minds and help others see the error of their ways.
Thread Starter
All solved. Virgin admitted it was their fault; the usual non-communication between departments. They are refunding the June payment which clears everything up.
Hopefully.
Hopefully.
)
Thread Starter
Whilst I was discussing the final breakup between Virgin and I with the Virgin lady she gave me the timetable of my June direct debit.
As I had closed the account manually on the 20th June the 'Computer' would not notice anything until the 20th July. It would then assess that my June payment was due for refund and then would process a cheque to be forwarded to me in settlement of the account; another 39 days. This meant that I would get a cheque around the end of August.
The same lady then suggested that I reclaim the money through the Direct Debit Liabilies Scheme ( or something like that) and so I trotted of to my bank and had a go.
The bank lady was very helpful and after half-an-hour of computer form filling it was set in motion.
Four hours later when I got home the cash was back in my bank.
This saga for me is now closed. I cannot get into Virgin Broadband and they cannot get into my bank account.
I will not ask the Mods to close the thread because, one day, somebody, may need some backup dealing with Virgin Broadband.
As I had closed the account manually on the 20th June the 'Computer' would not notice anything until the 20th July. It would then assess that my June payment was due for refund and then would process a cheque to be forwarded to me in settlement of the account; another 39 days. This meant that I would get a cheque around the end of August.
The same lady then suggested that I reclaim the money through the Direct Debit Liabilies Scheme ( or something like that) and so I trotted of to my bank and had a go.
The bank lady was very helpful and after half-an-hour of computer form filling it was set in motion.
Four hours later when I got home the cash was back in my bank.
This saga for me is now closed. I cannot get into Virgin Broadband and they cannot get into my bank account.
I will not ask the Mods to close the thread because, one day, somebody, may need some backup dealing with Virgin Broadband.
Thread Starter
Yesterday I got a letter from Virgin saying all my charges had gone up.
On the blower to Virgin, again!
"This is Cora, can I help you?"
"Shall we start with my account number?"
"Yes,that would be nice."
Bla bla account number and password.
"But that account's been closed."
"I know, I've been closing it for months, so why do I get a letter saying my charges have gone up?"
"The computer did that."
"But why, when my account has been closed?"
"it sends those letters to all our customers, and ex-customers, just so you know what's going on."
What a waste of effort, postage and paper!
On the blower to Virgin, again!
"This is Cora, can I help you?"
"Shall we start with my account number?"
"Yes,that would be nice."
Bla bla account number and password.
"But that account's been closed."
"I know, I've been closing it for months, so why do I get a letter saying my charges have gone up?"
"The computer did that."
"But why, when my account has been closed?"
"it sends those letters to all our customers, and ex-customers, just so you know what's going on."
What a waste of effort, postage and paper!
Thanks for keeping this thread open/alive - I'm currently wading through the MAC mire with VM, and this is all very interesting reading - particularly the potential problems with MAC uptake by the new provider.
Join Date: May 2001
Location: Newcastle/UK
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Just got a letter from Lloyds Bank this morning telling me of changes to my account,closed my Lloyds account must be near 25 years ago.
Hmmm, perhaps one inadvertantly left a couple of quid in and the interest has built up.
Hmmm, perhaps one inadvertantly left a couple of quid in and the interest has built up.
Thread Starter
Sepp.
There is not a problem with the new supplier. The problem is getting a MAC code from Virgin and then them letting go of your account once it has been used..
There is not a problem with the new supplier. The problem is getting a MAC code from Virgin and then them letting go of your account once it has been used..
