Telephone call from Charlene of BT. She had gone through the history as far as they knew and they are adament that the correct procedure was followed. It was pointed out that it is technically impossible to have two broadband suppliers on the same line and they definately had it from the 7th April. They could not take it up with Virgin directly because it was my account so it is now up to me again.
The same day I got another notification from Virgin that they were going to dock even more money out of my bank account. Virgin's track record in this saga has not been good so I am mindful that Virgin have screwed it up again.
Another recorded delivery letter is on its way to Mr Berkett, the Chief Operating Officer of Virgin. This time I am reiterating what BT have told me, demanding the June monies back and informing him that the direct debit has been cancelled so they are not going to get their July demand either.
Watch this space.