The QANTAS Thread
Join Date: Nov 2006
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Yes we do receive a copy of the letter.
It comes with a letter from our manager acknowledging the passenger's letter and thanking us.
The "reward" is that the letter is placed on our file.
It comes with a letter from our manager acknowledging the passenger's letter and thanking us.
The "reward" is that the letter is placed on our file.
Your idea of a reward made me think about how the airline is run.If the office thinks a letter is a good reward then how about when managers in the office do a good job they get a letter in their file instead of a cash bonus.
Join Date: Dec 2007
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Black Widow MIA
The Black Widow is no longer on the Corporate Website and no longer on the CC website.
Perhaps the canning of the "prune" was a last parting gift as she exited the front door never to return?
Perhaps the canning of the "prune" was a last parting gift as she exited the front door never to return?
Join Date: Apr 2008
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Qantas entered into a contract with Telstra to provide data and communications services. The company wants to break the contract because Telstra are not providing services as per agreement...hence the Blackberrys are being halted as they are provided by Telstra.
Join Date: Aug 2005
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Why The Spin?
Why do management continue with spin?If something is not working admit it and fix it.
Two weeks ago we were told that the raspberry was an outstanding success.
To anyone who uses it it was an obvious failure.
Telling the truth always wins respect.
The first rule of customer service...always admit to a service failure.
Second rule...fix it.
Two weeks ago we were told that the raspberry was an outstanding success.
To anyone who uses it it was an obvious failure.
Telling the truth always wins respect.
The first rule of customer service...always admit to a service failure.
Second rule...fix it.
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Two weeks ago we were told that the raspberry was an outstanding success.
In the end,the cost can only get you so far if it doesn't do the job.
Join Date: Jun 2007
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Get on board managers
I have recently have the opportunity to travel on Qantas both domestic and international. I can only say that I experienced exceptional service. I think it is about time that cabin crew managers and other mangers go out, get on board and work a sector or two. See what your crew have to do, get a hands on experience, crew are dealing with what 300 + pax on an aircraft . Go managers get on board, put the uniform on and see what it is all about, you never know sitting in your office!!!
Join Date: Oct 2004
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Spreading The Joy
Interesting to note the number of CC with 20 years plus seniority who have had JNB appear ontheir rosters for BP 263.
All this does is increase the amount of sick leave.
Oh Well.....Mobile phones are cheap there
All this does is increase the amount of sick leave.
Oh Well.....Mobile phones are cheap there
Join Date: Aug 2005
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The Claytons Bid System
Its all down to the whim of the scheduling clerk.Whether or not they are having a bad day;how much training they have had;maybe they just dont like your tone of voice.
They do have favourites who get what they want.The system is only as good as the people administering it.If the system worked the way it was supposed to and not tinkered with sick leave would be reduced enormously
They do have favourites who get what they want.The system is only as good as the people administering it.If the system worked the way it was supposed to and not tinkered with sick leave would be reduced enormously
Join Date: Oct 2004
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Open Time..A lottery
Open Time is a bit of a wishing well.There are a number of factors determining who gets what.
Low liners and those who are pay protected are first cab off the rank.Bidding up in hours helps.Bidding with no trade also helps.Overprojection of hours is also considered. Availability of reserve line holders is another factor.Seniority then kicks in.
Basically its a lottery with the O/T officer deciding who is the lucky winner
Low liners and those who are pay protected are first cab off the rank.Bidding up in hours helps.Bidding with no trade also helps.Overprojection of hours is also considered. Availability of reserve line holders is another factor.Seniority then kicks in.
Basically its a lottery with the O/T officer deciding who is the lucky winner
Join Date: Oct 2003
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Defcon4 has explained it well, but why don't you go and ask the scheduler that told you that:
because not everything is as it seems and the only way you could know that anything you just stated is fact, is if a scheduler told you.
By the way Argusmoon, why do you also have a username Argus.moon, or is one of you an imposter?
By the way Argusmoon, why do you also have a username Argus.moon, or is one of you an imposter?
Last edited by twiggs; 13th Mar 2009 at 03:03.
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Open Time Allocations
That's the problem with a system where things aren't transparent or accountable: it is open to manipulation or at least the perception that manipulation is occurring.
Have you tried calling ops to see under which subclause of EBA8 Clause 33.6 this person got the trip? It's interesting to look at this clause anyway, for example does everyone know that a trip from normal closure of open time MUST be assigned to an available RLH in category (33.6.7) and then an available RLH out of category (33.6.8) before it can be assigned to a pay-protected flight attendant (33.6.9)?
If you don't question ops then, unless the FAAA is auditing each open time allocation, there is only the individual's integrity to make them stick to the rules.
Clause 33.11 says that nothing in the clause precludes the correction of an error by the company.
Errors can occur from time to time. If they have made an error in allocation they can correct it.
obira
Have you tried calling ops to see under which subclause of EBA8 Clause 33.6 this person got the trip? It's interesting to look at this clause anyway, for example does everyone know that a trip from normal closure of open time MUST be assigned to an available RLH in category (33.6.7) and then an available RLH out of category (33.6.8) before it can be assigned to a pay-protected flight attendant (33.6.9)?
If you don't question ops then, unless the FAAA is auditing each open time allocation, there is only the individual's integrity to make them stick to the rules.
Clause 33.11 says that nothing in the clause precludes the correction of an error by the company.
Errors can occur from time to time. If they have made an error in allocation they can correct it.
obira
Join Date: Oct 2004
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RLH bidding in Open Time
Obira you raise some interesting points.
Having often tried to bid in O/T as a RLH I would have more chance of getting a date with Elle Mcpherson than getting awarded a trip that I have bid for.
Challenging a scheduling clerk usually gets a terse response.They tend to think that they are a law unto themselves.
Save aggrivation and apply a PRO usually solves all problems.The system actually encourages PROs.It it was more transparent sick leave would go down.OPs havent figured that out yet.No one has a user manual regarding this 20 year old system.Very few have ever been trained in its use.There are a couple of crew who were Work Systems Advisors(or something like that)who are only too happy to help out.One of them certainly made a difference to my bidding .
Its still a mystery to many.The company likes to keep it that way
Having often tried to bid in O/T as a RLH I would have more chance of getting a date with Elle Mcpherson than getting awarded a trip that I have bid for.
Challenging a scheduling clerk usually gets a terse response.They tend to think that they are a law unto themselves.
Save aggrivation and apply a PRO usually solves all problems.The system actually encourages PROs.It it was more transparent sick leave would go down.OPs havent figured that out yet.No one has a user manual regarding this 20 year old system.Very few have ever been trained in its use.There are a couple of crew who were Work Systems Advisors(or something like that)who are only too happy to help out.One of them certainly made a difference to my bidding .
Its still a mystery to many.The company likes to keep it that way
Join Date: Jan 2008
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A number of years ago and I was near the base late at night and thought I'd see if I had jagged a trip out of open time.
Just as I got to the counter there was another crew person handing over a nice bottle of Walking Johnny straight out of a duty free bag.You might have guessed it and that's right I didn't get the trip so I inquired as to whether a bottle of duty free helped in any way with the success of your bid.
There was no verbal response just a look of intense displeasure.
We all know there are friends of friends and that will never stop but if I'm right the tech crew can ask and have to be told who got the trip in open time and why.
If there is a transparency in the way something works then there are no arguments but something tells me that this will never happen here.
Posted by twiggs
well twiggs you said it but strange as it may seem some of us do know people in the office and have been told the story but it doesn't help you to know the truth.
The people in the office do not like any of us knowing what really happens and that will never change.
Funny that you should be asking that question twiggs and what does it have to do with the open time bidding?.
Is someone in the office upset that someone is questioning them?
Just as I got to the counter there was another crew person handing over a nice bottle of Walking Johnny straight out of a duty free bag.You might have guessed it and that's right I didn't get the trip so I inquired as to whether a bottle of duty free helped in any way with the success of your bid.
There was no verbal response just a look of intense displeasure.
We all know there are friends of friends and that will never stop but if I'm right the tech crew can ask and have to be told who got the trip in open time and why.
If there is a transparency in the way something works then there are no arguments but something tells me that this will never happen here.
Posted by twiggs
because not everything is as it seems and the only way you could know that anything you just stated is fact, is if a scheduler told you.
The people in the office do not like any of us knowing what really happens and that will never change.
By the way Argusmoon, why do you also have a username Argus.moon, or is one of you an imposter?
Is someone in the office upset that someone is questioning them?
Join Date: Sep 2002
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junglejuice.
You are quite correct.
In long haul, there is a strict open time allocation procedure which must be followed for the award of a trip (a strict order of allocation).
This must be adhered to. You can ring up and ask for reasons why you weren't awarded the trip. The answer will have everything to do with your priority in the allocation process. For example, pattern protection having priority over a trade, which has priority over a reserve line holder etc. It is all now very transparent.
You are quite correct.
In long haul, there is a strict open time allocation procedure which must be followed for the award of a trip (a strict order of allocation).
This must be adhered to. You can ring up and ask for reasons why you weren't awarded the trip. The answer will have everything to do with your priority in the allocation process. For example, pattern protection having priority over a trade, which has priority over a reserve line holder etc. It is all now very transparent.
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Posted by funbags
Can someone from our union who posts here regularly explain why this is the case with the pilots but not the cabin crew?
It's the same airline and if the pilots can have this why can't we?
You would think that if this was the case then the level of sick leave would drop significantly and you would also think that the company would want this.
Why do I also get the feeling that there will be a wall of silence around this topic from the union and company reps who post here?
In long haul, there is a strict open time allocation procedure which must be followed for the award of a trip (a strict order of allocation).
This must be adhered to. You can ring up and ask for reasons why you weren't awarded the trip.
This must be adhered to. You can ring up and ask for reasons why you weren't awarded the trip.
It's the same airline and if the pilots can have this why can't we?
You would think that if this was the case then the level of sick leave would drop significantly and you would also think that the company would want this.
Why do I also get the feeling that there will be a wall of silence around this topic from the union and company reps who post here?
Join Date: Mar 2002
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This week's SH 'Week That Was'
I am having trouble with the following item in TWTW...
So what does the above mean?! It is better that these people are recruited into QD so that there is less juniors under me in FWA? What an incredibly short sighted comment!
How will giving rosters to QD pre-FWA up to November help us at all?!
INTERIM ARRANGEMENTS - QANTAS DOMESTIC IN THE ROSTER BUILD
The Association has received a number of calls/emails from members (various bases) regarding the agreed interim arrangements to include Qantas Domestic flight attendants in the roster build.
Quite apart from the benefits as outlined previously, it was in our judgement crucial to ensure flying remained in Short Haul.
Please be assured that the measures are interim and at this stage for both February and March Qantas Domestic (QD) flight attendants were assigned “Reserve” and as such did not impact on the pick up in Flexible Work Arrangements. In fact having QD numbers in the build would have assisted in members being able to release.
While we appreciate these are difficult times not only within the industry but the community at large, this interim arrangement will in the short and long term prove to be extremely beneficial for current Short Haul members. In fact it should be noted that if we had been able to convince Qantas to recruit into the Short Haul division these flight attendants would have been in the build permanently.
The Association has received a number of calls/emails from members (various bases) regarding the agreed interim arrangements to include Qantas Domestic flight attendants in the roster build.
Quite apart from the benefits as outlined previously, it was in our judgement crucial to ensure flying remained in Short Haul.
Please be assured that the measures are interim and at this stage for both February and March Qantas Domestic (QD) flight attendants were assigned “Reserve” and as such did not impact on the pick up in Flexible Work Arrangements. In fact having QD numbers in the build would have assisted in members being able to release.
While we appreciate these are difficult times not only within the industry but the community at large, this interim arrangement will in the short and long term prove to be extremely beneficial for current Short Haul members. In fact it should be noted that if we had been able to convince Qantas to recruit into the Short Haul division these flight attendants would have been in the build permanently.
How will giving rosters to QD pre-FWA up to November help us at all?!
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the company are required to publish the open time when closed and allocated. if you dont get something you are entitled to enquire of the open time officer why it was allocated to someone else.
if you are not satisfied and believe that the EBA has been breached you can call the union as many do.
They can speak to the Duty Manager and ask them to review the decision of the OT officer. If there is any monkey business it will become obvious.
If anyone has proof of bribery rather than anecdotal clap trap i suggest a stat dec taken to the FAAA and then it will go directly to qantas security for investigation. Just make sure you have your facts straight and some proof. Its slanderous to make false or speculatory accusations and the OT officer will have recourse if the individual is just p'ssed off and letting out some frustration.
Ot officers are required to find the best fit for OT within the constraints of the EBA, anyone can make mistakes and if you think one has been made get in quick and have the decision audited.
THere is a clause in the EBA that says an error can be corrected in relation to the allocation of open time...if you have your proof use it
if you are not satisfied and believe that the EBA has been breached you can call the union as many do.
They can speak to the Duty Manager and ask them to review the decision of the OT officer. If there is any monkey business it will become obvious.
If anyone has proof of bribery rather than anecdotal clap trap i suggest a stat dec taken to the FAAA and then it will go directly to qantas security for investigation. Just make sure you have your facts straight and some proof. Its slanderous to make false or speculatory accusations and the OT officer will have recourse if the individual is just p'ssed off and letting out some frustration.
Ot officers are required to find the best fit for OT within the constraints of the EBA, anyone can make mistakes and if you think one has been made get in quick and have the decision audited.
THere is a clause in the EBA that says an error can be corrected in relation to the allocation of open time...if you have your proof use it