Get on board managers
I have recently have the opportunity to travel on Qantas both domestic and international. I can only say that I experienced exceptional service. I think it is about time that cabin crew managers and other mangers go out, get on board and work a sector or two. See what your crew have to do, get a hands on experience, crew are dealing with what 300 + pax on an aircraft . Go managers get on board, put the uniform on and see what it is all about, you never know sitting in your office!!!