The QANTAS Thread
reform
Dig up "Lobster Bob" a MAN to be respected and feared. He was fooled by no one. 
Join Date: Apr 2008
Location: Warehouse of Excellence
Posts: 195
Likes: 0
Received 0 Likes
on
0 Posts
Cabin Services Department = Overbloated
The Black Widow and The Bulldog have created the most absurd Cabin Services department....with ridiculous titles such as : "Manager Customer Services Safety and Environment" and "Manager Service Development" and "Service Standards Manager" and "Customer Experience Delivery". What a laughing stock this is. Each manager has decided to create a title for themselves and in order to justify their existence, they each battle to have something published in CCN or memo...it can be anything immaterial or pathetic like "tortoise-shell hair clips" or "exploding bodum plungers" or "placement of oneworld badge". Each of the (female) managers battle with each other to see who can quote relevant CCOM references and who can come up with the best "I know its not standard but......"
Join Date: Oct 2007
Location: Sombrero CA.
Posts: 117
Likes: 0
Received 0 Likes
on
0 Posts
Mindless Irrelevant Trivia
They focus on this stuff because its what they are good at.
Actually running a creative engaging Cabin Services Dept. is way beyond them.
Clause 11s are designed to keep eveyone off balance.Instead it just disengages everyone.Adults dont require this type of punishment.Its the mindless discipline that old fashioned teachers use to mete out to five year olds.It didnt work then either.
Can you imagine what management meetings are like?
A botox tupperware party.
Actually running a creative engaging Cabin Services Dept. is way beyond them.
Clause 11s are designed to keep eveyone off balance.Instead it just disengages everyone.Adults dont require this type of punishment.Its the mindless discipline that old fashioned teachers use to mete out to five year olds.It didnt work then either.
Can you imagine what management meetings are like?
A botox tupperware party.
Join Date: Dec 2007
Location: Downunder
Posts: 82
Likes: 0
Received 0 Likes
on
0 Posts
Domestos and Bad Hat Harry I totally agree with you.
Unfortunately the toxin that these people have spread has paralysed what was once one of the best cabin crew services of the world .
Sadly it is only a shadow of it's former self and in my humble opinion almost in terminal decline.
I don't know if there is any individual who can resusitate,restore,inspire and re-engage the hearts and minds of the crew.
Through the grapevine the feedback about the Centre of Excellence has been overall negative. Those of us that have been around long enough to have gone through and been indocrinated with similar experiences will realise just how out of touch Management is and how this $10,000,000
has been wasted. It could have been better used by improving the hard product.
Makes you think that someones son or nephew won the contract to renovate the old building, how else could you justify the expense of this white elephant?
I seem to recall that the managers were told by Alan Joyce that they would have to spend 1 day a month working along side by side with their colleagues at the coalface.
Has anyone from any department seen any of the team managers out there yet?
Perhaps they are creating a new position, I know how about "Manager responsible for placing and rostering Cabin Crew Team Managers at front line positions".
There was someone who was listing down the names and title of everyone who was published in the Cabin Crew News, those who made it on his list had to have the title of Manager with a ridiculous title.
He stopped counting when he reached 40.
The Black Widow has had her day,get rid of her and her band of cronies. She should have gone with Dixon.
Unfortunately the toxin that these people have spread has paralysed what was once one of the best cabin crew services of the world .
Sadly it is only a shadow of it's former self and in my humble opinion almost in terminal decline.
I don't know if there is any individual who can resusitate,restore,inspire and re-engage the hearts and minds of the crew.
Through the grapevine the feedback about the Centre of Excellence has been overall negative. Those of us that have been around long enough to have gone through and been indocrinated with similar experiences will realise just how out of touch Management is and how this $10,000,000
has been wasted. It could have been better used by improving the hard product.
Makes you think that someones son or nephew won the contract to renovate the old building, how else could you justify the expense of this white elephant?
I seem to recall that the managers were told by Alan Joyce that they would have to spend 1 day a month working along side by side with their colleagues at the coalface.
Has anyone from any department seen any of the team managers out there yet?
Perhaps they are creating a new position, I know how about "Manager responsible for placing and rostering Cabin Crew Team Managers at front line positions".
There was someone who was listing down the names and title of everyone who was published in the Cabin Crew News, those who made it on his list had to have the title of Manager with a ridiculous title.
He stopped counting when he reached 40.
The Black Widow has had her day,get rid of her and her band of cronies. She should have gone with Dixon.
Moderator
Join Date: Feb 1998
Location: Europe
Posts: 3,051
Likes: 0
Received 0 Likes
on
0 Posts
Ok guys, lets try again.
Without resorting to calling people names, without resorting to disparaging people´s sexual orientation and without resorting to agism and sexism
It is possible.
See if you can manage or this thread will go the way most Qantas threads do.
Without resorting to calling people names, without resorting to disparaging people´s sexual orientation and without resorting to agism and sexism
It is possible.
See if you can manage or this thread will go the way most Qantas threads do.
Join Date: Mar 2006
Location: Singapore
Posts: 85
Likes: 0
Received 0 Likes
on
0 Posts
Centre of Excellence...
The only reason that we have this is so that the company is seen to be complying with government training rules. Every company has to invest a certain amount each year, on each person, for training. I think, 2% of your salary must be spent.
The only reason that we have this is so that the company is seen to be complying with government training rules. Every company has to invest a certain amount each year, on each person, for training. I think, 2% of your salary must be spent.
Join Date: Nov 2001
Location: Bundeena(AUSTRALIA)
Posts: 148
Likes: 0
Received 0 Likes
on
0 Posts
Agism and Sexism
Unfortunately agism and sexism are part of the problem at Qantas Cabin Services.
AW is reknowned for witholding information from LG.Seems there is, shall we say, a personality clash.
Both of these people have surrounded themselves with compliant incompetents.This situation is a remnant from the Dixon days and needs to be sorted and quickly.
The rumours persist that LG has gone and AW is on her way back to Airports.
Bring in some young fresh competent people.A mix of male/female would be appropriate
Allowing input from CC would go a long to re engaging the workforce
AW is reknowned for witholding information from LG.Seems there is, shall we say, a personality clash.
Both of these people have surrounded themselves with compliant incompetents.This situation is a remnant from the Dixon days and needs to be sorted and quickly.
The rumours persist that LG has gone and AW is on her way back to Airports.
Bring in some young fresh competent people.A mix of male/female would be appropriate
Allowing input from CC would go a long to re engaging the workforce
Join Date: Nov 2004
Location: Sydney
Posts: 655
Likes: 0
Received 0 Likes
on
0 Posts
The biggest problem from my perspective is the way in which pertinent information about product and system failures is withheld from very senior management and in particular the board.
I am sure they are not interested in special meals failing to get to the customers but the nature of systemic failures that occur on a regular basis because the corridor crawlers are out of their depth with rank incompetence is disgraceful.
There are some in management that are hindered by the nincompoops below them who fail every reasonable task assigned to them and the protected species who seem to be able to do nothing wrong and have huge budgets to blow on lunches to launch the new napkin etc
I am sure they are not interested in special meals failing to get to the customers but the nature of systemic failures that occur on a regular basis because the corridor crawlers are out of their depth with rank incompetence is disgraceful.
There are some in management that are hindered by the nincompoops below them who fail every reasonable task assigned to them and the protected species who seem to be able to do nothing wrong and have huge budgets to blow on lunches to launch the new napkin etc
Join Date: Mar 2007
Location: Deep space
Posts: 65
Likes: 0
Received 0 Likes
on
0 Posts
At my "Exceptional" day the first selected component never showed up. Of course we didn't find this out until the other subjects had started so it was too late to join in something else.
In all my years of flying I have never been late or missed a sign-on, it's just not done. Would it have been too hard for the instructor to call earlier so that we could have joined another group. I enjoyed the extra 30 minutes for morning tea but seriously what message are they trying to send out?
On the most part I enjoyed the day, but could have done without the usual "mind mapping" and "finding the real problem" garbage. Usually if my pax tell me they have a problem, what they are telling me IS the problem. I dont need to analyse it for an hour and get back to them to discuss what lead to the problem, I just fix it, that's my job!
In all my years of flying I have never been late or missed a sign-on, it's just not done. Would it have been too hard for the instructor to call earlier so that we could have joined another group. I enjoyed the extra 30 minutes for morning tea but seriously what message are they trying to send out?
On the most part I enjoyed the day, but could have done without the usual "mind mapping" and "finding the real problem" garbage. Usually if my pax tell me they have a problem, what they are telling me IS the problem. I dont need to analyse it for an hour and get back to them to discuss what lead to the problem, I just fix it, that's my job!
Join Date: Apr 2008
Location: Warehouse of Excellence
Posts: 195
Likes: 0
Received 0 Likes
on
0 Posts
At Virgin Atlantic....their policy is staff first before customers.....they believe if they look after their own people before anyone else, then automatically, the staff will look after the customers. Unfortunately for The Flying Rat...they've got it ALL WRONG.....they have spent millions on a Warehouse of Excellence that focuses on looking after customers....fullstop....and have spent nothing on engaging the loyalties of its own people. No amount of eXceptional training will change our disloyalty to the company....do you really think you will squeeze out excellence from your people after you've already beat them with a stick and treated them like 5 year olds?????
Nah...you can keep your eXceptional day....I'd rather do something more productive and take the day off work to pick the lint out of my belly button. Until the company pays me an 'eXceptional allowance or DTA' (tax free), I'm only gonna do what the company has paid me to do...push carts, serve meals, arm doors....nothing more, nothing less. If you want more out of me....then PAY ME....otherwise, shut up with your eXceptional day and don't waste both our times.....
Nah...you can keep your eXceptional day....I'd rather do something more productive and take the day off work to pick the lint out of my belly button. Until the company pays me an 'eXceptional allowance or DTA' (tax free), I'm only gonna do what the company has paid me to do...push carts, serve meals, arm doors....nothing more, nothing less. If you want more out of me....then PAY ME....otherwise, shut up with your eXceptional day and don't waste both our times.....
Join Date: Jan 2008
Location: Melbourne
Posts: 128
Likes: 0
Received 0 Likes
on
0 Posts
There would be nobody including Cabin Crew Management more disappointed than myself about the need for this. ....
Whilst this will be implemented from the beginning of the next roster, we are hopeful that when times improve we will be in a position to look a replacing the crewmember.
Whilst this will be implemented from the beginning of the next roster, we are hopeful that when times improve we will be in a position to look a replacing the crewmember.
Secondly,I think the wish or statement that the crew member will be replaced once this down turn is over is optimistic to say the least.You might also notice the phrase "We will be in a position to replacing the crew member"
Who is taking that person off the complement,the union or the company and ergo who will be replacing them?
The last time a crew member was taken away they were never replaced even with the record profits achieved.Again the person that suffers is the customer.
Here is a chance to gain market share and differentiate ourselves from other airlines and we are doing the same as everyone else,cutting back.
It's good in these times to see a sense of humour still exists.
originally posted by twiggs
The "reward" is that the letter is placed on our file.
Join Date: Dec 2007
Location: The Glade
Posts: 44
Likes: 0
Received 0 Likes
on
0 Posts
Qantas Unions United
An open letter from Qantas Unions to the Qantas board in one of the broadsheets may have some impact.
The letter should detail the problems at QF from an employee perspective.
In the past information and concerns have not made their way to the board.
Circumvent middle management
The letter should detail the problems at QF from an employee perspective.
In the past information and concerns have not made their way to the board.
Circumvent middle management
Join Date: Aug 2005
Location: Melbourne, oz
Posts: 294
Likes: 0
Received 0 Likes
on
0 Posts
Thanks, I had an inkling it might have been the person I thought it was. I feel sorry for you - I just don't get how incompetence can lead to such a career path.
This type of person is only good for bluffing their way through a target selection style interview- largely as they used to sit on the ask questions side of the table.
As managers they are useless as ashtrays on motorbikes except for having the uncanny ability to avoid getting the sack- usually achieved by white anting someone else.
Cheers, I'm off to work.
This type of person is only good for bluffing their way through a target selection style interview- largely as they used to sit on the ask questions side of the table.
As managers they are useless as ashtrays on motorbikes except for having the uncanny ability to avoid getting the sack- usually achieved by white anting someone else.
Cheers, I'm off to work.
Join Date: Oct 2005
Location: REAL WORLD
Posts: 352
Likes: 0
Received 0 Likes
on
0 Posts
that certainly would have some impact
AlphaLord says:"
Qantas Unions United
An open letter from Qantas Unions to the Qantas board in one of the broadsheets may have some impact.
resident union guys take note!!!!!!!!!!!!!!!!!!!!!
Qantas Unions United
An open letter from Qantas Unions to the Qantas board in one of the broadsheets may have some impact.
resident union guys take note!!!!!!!!!!!!!!!!!!!!!