Yes we do receive a copy of the letter.
It comes with a letter from our manager acknowledging the passenger's letter and thanking us.
The "reward" is that the letter is placed on our file.
Twiggs,heres an idea that you can float around the office.
Your idea of a reward made me think about how the airline is run.If the office thinks a letter is a good reward then how about when managers in the office do a good job they get a letter in their file instead of a cash bonus.