Passengers 'upgrading' themselves - what do you do?
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There seem to be enough places on the inter-wily-web claiming to give good pointers about how to get free upgrades (dress smart casual, ask descretely at the gate etc). I've always been sceptical about the success rate of most - the only guarenteed option given is to use airmiles - so not a free upgrade then!
I split my trips between Economy/Business pretty equally - try not to smirk when self important travellers have the 'walk of shame' to the other side of the bulkhead after being told in no uncertain terms that they can't have that inviting seat near the front.
I split my trips between Economy/Business pretty equally - try not to smirk when self important travellers have the 'walk of shame' to the other side of the bulkhead after being told in no uncertain terms that they can't have that inviting seat near the front.
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A long-haul Captain mate tells a story of one of his flights where a moron ran from economy to business class and installed herself during take off!! On being told, the captain instructed the crew to completely ignore the individual during the flight, and the hungry person was met at the door by the local Stasi on arrival.
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I have seen the self upgrade done successfully twice on the BLR-CDG (AF) route. The second cabin of the A330 is almost always completely empty so I always take a seat there (as a regular C pax). More often than not an pax from whY moves up there, settles in full sleep mode in 10 seconds and pretends to be fast asleep. The FA's always try to awake them or argue with them but they (always Indian pax) just become very agressive and the (often all female) cabin crew just leave them there.
Last time when I asked "why? how? but?" they just shrugged and said "it happens so often we get tired of fighting it".
Never ever was there police waiting for them at CDG. Pretty piss poor handling I think.
Last time when I asked "why? how? but?" they just shrugged and said "it happens so often we get tired of fighting it".
Never ever was there police waiting for them at CDG. Pretty piss poor handling I think.
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The only time I have ever in my life been upgraded was on Syrian Arab airlines (many years ago!) on a lightly loaded 747SP where the stewardess asked me if I, and the couple of people I was with, would mind moving from economy to the business section near the front of the aircraft "in order to balance the plane for take off"!
I was surprised as I'm not that big a person! But as I recall I didn't object at the time.
I was surprised as I'm not that big a person! But as I recall I didn't object at the time.
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Iberia free upgrade
I will confess.
I have pulled this a few times although most of my travel is domestic and therefore classless I did have a great return trip from La Corruna courtesy of Iberia.
Having literally stepped of a yacht after 10 days as sea I caught a taxi straight to the airport with no idea how I was to get back to London for meetings the following day.
I managed tp get the last economy seat on a flight to Madrid with an onward connection to LHR. On boarding I found I was to be sandwiched between Mrs Attila the hun and her toothless Husband. Pausing at the curtains that designate business/first from the cheap seats on the A320 I was ushered into the second row by a steward who didn't bother to check my lowly status. I didn't feel the need to disabuse him of this error and enjoyed a champagne fuelled trip to Madrid.
On the next leg of my journey I simply waited until I was last to board. Smiled at the stewardess parked my arse in a an empty seat at the front. Confidence is everything - I must have looked like tramp ( or an eccentric millionaire) but Igot the full treatment during the flight and ended up getting on very well with a Paris Hilton lookalike on the otherside of the aisle. I can only guess that they were expecting someone who didn't show.
Had I been challenged I would plead ignorance - in English. And apologise profusely.
I have frequently asked on board and before boarding if there are seats free but never had any success that way - understandable really.
Was this theft? No. I paid for my flight. The seat was empty, the meal was provided on the assumption it was to be consumed and would have gone into Cabin Crew if I hadn't been there and, as for the wine, if that made any difference to their bottom line I will eat my lifejacket! Oh, and another thing - it must have improved the flight experience for Mr & Mrs Attila.
I have pulled this a few times although most of my travel is domestic and therefore classless I did have a great return trip from La Corruna courtesy of Iberia.
Having literally stepped of a yacht after 10 days as sea I caught a taxi straight to the airport with no idea how I was to get back to London for meetings the following day.
I managed tp get the last economy seat on a flight to Madrid with an onward connection to LHR. On boarding I found I was to be sandwiched between Mrs Attila the hun and her toothless Husband. Pausing at the curtains that designate business/first from the cheap seats on the A320 I was ushered into the second row by a steward who didn't bother to check my lowly status. I didn't feel the need to disabuse him of this error and enjoyed a champagne fuelled trip to Madrid.
On the next leg of my journey I simply waited until I was last to board. Smiled at the stewardess parked my arse in a an empty seat at the front. Confidence is everything - I must have looked like tramp ( or an eccentric millionaire) but Igot the full treatment during the flight and ended up getting on very well with a Paris Hilton lookalike on the otherside of the aisle. I can only guess that they were expecting someone who didn't show.
Had I been challenged I would plead ignorance - in English. And apologise profusely.
I have frequently asked on board and before boarding if there are seats free but never had any success that way - understandable really.
Was this theft? No. I paid for my flight. The seat was empty, the meal was provided on the assumption it was to be consumed and would have gone into Cabin Crew if I hadn't been there and, as for the wine, if that made any difference to their bottom line I will eat my lifejacket! Oh, and another thing - it must have improved the flight experience for Mr & Mrs Attila.
Last edited by Munnyspinner; 23rd Mar 2009 at 21:09.
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Think ive posted this in a previous thread but here goes.
On way to Sharm el Sheikh me, my dad, mum brother and sister. Also my auntie, uncle, and 3 cousins were flying with monarch on i think an A300, after we;d had a 3 hour delay at manchester alot of passengers looking forward to a holiday had been drinking quite alot. We got onto the aircraft and took off, id asked one of the cabin crew members if i could get a copy of the takeoff and landing card from the captain. Part way through the flight theres was a young lad probably about 23? and he had been drinking ALOT and started to get a bit agetated when the cc quite rightly wouldnt serve him anymore alcohol as we were sat in the middle row 3-3-3 my dad asked the cabin crew lady if she would like some assistance in sorting this young man out as he was starting to get very verbal and it was distressing some of the other pax. She asked what my dad ment and he said him and my uncle would sit either side of this unruly gentleman so he would be quiet. When they did this he immediatly shutup (my uncle and dad are both 6'4 and quite built) and the cc thanked them for this at the end of the flight and i got to go onto the flight deck and speak to the captain and first officer
On the way back we walked upto checkin and were just expecting a routine flight back to manchester, when we checked in and gave our passports over the lady on the desk told us there was a note on the system and we would be given the 7 seats in the middle with extra leg room (2 people had paid i think as they were sat next to the window on left hand side of the aircraft) and 3 seats in row 1 so needless to say we were very happy people all the way home and we just thought that my dad and uncle had helped out the cabin crew deal with an unruly pax.
On way to Sharm el Sheikh me, my dad, mum brother and sister. Also my auntie, uncle, and 3 cousins were flying with monarch on i think an A300, after we;d had a 3 hour delay at manchester alot of passengers looking forward to a holiday had been drinking quite alot. We got onto the aircraft and took off, id asked one of the cabin crew members if i could get a copy of the takeoff and landing card from the captain. Part way through the flight theres was a young lad probably about 23? and he had been drinking ALOT and started to get a bit agetated when the cc quite rightly wouldnt serve him anymore alcohol as we were sat in the middle row 3-3-3 my dad asked the cabin crew lady if she would like some assistance in sorting this young man out as he was starting to get very verbal and it was distressing some of the other pax. She asked what my dad ment and he said him and my uncle would sit either side of this unruly gentleman so he would be quiet. When they did this he immediatly shutup (my uncle and dad are both 6'4 and quite built) and the cc thanked them for this at the end of the flight and i got to go onto the flight deck and speak to the captain and first officer
On the way back we walked upto checkin and were just expecting a routine flight back to manchester, when we checked in and gave our passports over the lady on the desk told us there was a note on the system and we would be given the 7 seats in the middle with extra leg room (2 people had paid i think as they were sat next to the window on left hand side of the aircraft) and 3 seats in row 1 so needless to say we were very happy people all the way home
and we just thought that my dad and uncle had helped out the cabin crew deal with an unruly pax.
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A story doing the VS rounds, but I was not on the flight.
At check in, a woman of about 50 odd and her husband arrived- her on crutches, covered in neoprene supports (she was, not the crutches).
Spent ages arguing with check in about emergency rows- (sorry you're disabled- you need to be able bodied) then came the upgrade blag and sob stories and then angry confrontation.
The guys said they'd not promise, but SFU'd her on the system anyway.
Her condition obviously vaccilates wildly as said woman was then clearly spotted in the terminal enjoying a miraculous recovery worthy of Lazarus, sprinting around World Duty Free like a spring chicken on ephidrene sans neoprene supports.
Unfortunate and major relapse when boarding time came and out came the supports and sob story again.
Crew pointed out that it's amazing how these illnesses manifest then go away.
Needless to say not upgraded.
I am sure she'd have then written a 3 page complaint letter of rightous indignation claiming callous treatment
At check in, a woman of about 50 odd and her husband arrived- her on crutches, covered in neoprene supports (she was, not the crutches).
Spent ages arguing with check in about emergency rows- (sorry you're disabled- you need to be able bodied) then came the upgrade blag and sob stories and then angry confrontation.
The guys said they'd not promise, but SFU'd her on the system anyway.
Her condition obviously vaccilates wildly as said woman was then clearly spotted in the terminal enjoying a miraculous recovery worthy of Lazarus, sprinting around World Duty Free like a spring chicken on ephidrene sans neoprene supports.
Unfortunate and major relapse when boarding time came and out came the supports and sob story again.
Crew pointed out that it's amazing how these illnesses manifest then go away.
Needless to say not upgraded.
I am sure she'd have then written a 3 page complaint letter of rightous indignation claiming callous treatment
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Slightly off topic...
When I am flying in business class or am near the front of economy and am not in the mood to read when I board, I watch the boarding passengers to pass the time.
I sometimes try and guess which will be the economy passengers who will get to the curtain/divider and then stop to recheck their ticket in the hope that despite everything they ARE in business class (presumably because they got an upgrade that no-one bothered to mention). There is a quite clear thought process that goes on. With some there is a subsequent bit of body language along the lines of "well I should be in business class but someone made a mistake and now I have to sit in economy with the proles but just be clear I really belong up the front"
I doubt CC have the time to observe this little ritual as much as I do though
When I am flying in business class or am near the front of economy and am not in the mood to read when I board, I watch the boarding passengers to pass the time.
I sometimes try and guess which will be the economy passengers who will get to the curtain/divider and then stop to recheck their ticket in the hope that despite everything they ARE in business class (presumably because they got an upgrade that no-one bothered to mention). There is a quite clear thought process that goes on. With some there is a subsequent bit of body language along the lines of "well I should be in business class but someone made a mistake and now I have to sit in economy with the proles but just be clear I really belong up the front"
I doubt CC have the time to observe this little ritual as much as I do though
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On my last flight with 'extra' legroom it was pleasing to note that those pax who could not fit in the minimal pitch seats had indeed bought the extra space.
One thing we had been dreading was having Mr or Mrs Atilla in the 3rd seat in our row. I guess one strategy would be to book the left and right seats in the hope that no one would book the middle. Then offer them a window or aisle if they had booked that seat.
One thing we had been dreading was having Mr or Mrs Atilla in the 3rd seat in our row. I guess one strategy would be to book the left and right seats in the hope that no one would book the middle. Then offer them a window or aisle if they had booked that seat.
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I was once travelling with EY in business, and was quietly enjoying the pre take off orange juice, when a really big woman (the kind that dont sit down, but rather get to a certain point and then let gravity take over) and she really smelled.
I thought "christ on a stick - I cant put up with this", and started a scan of the cabin to try and locate an empty bolt hole to move to. The lady looked at my juice, and this must have made her thirsty, because she opened up one of her "Tesco" carrier bags and produced a litre of pinapple juice, and started to swig from the carton (most went into the mouth, but some dribbled down the chins).
Cabin was filling up - so I was starting to get a sweat on, when a cc asked to see the ladies boarding card, and escorted her to her correct seat (42B) - Obviously I was relieved (took about an hour for the smell to dissapate though) but did feel sorry for anybody sitting in 42A or C
I thought "christ on a stick - I cant put up with this", and started a scan of the cabin to try and locate an empty bolt hole to move to. The lady looked at my juice, and this must have made her thirsty, because she opened up one of her "Tesco" carrier bags and produced a litre of pinapple juice, and started to swig from the carton (most went into the mouth, but some dribbled down the chins).
Cabin was filling up - so I was starting to get a sweat on, when a cc asked to see the ladies boarding card, and escorted her to her correct seat (42B) - Obviously I was relieved (took about an hour for the smell to dissapate though) but did feel sorry for anybody sitting in 42A or C
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Sometimes they pay for it
Was on a flight LAX to Frankfurt and not long after T/O two middle aged german guys waltzed up to First Class, sat down in 2 empty seats and refused to move. The cabin crew spoke nicely with them and they clearly stated "we are not second class citizens and we demand that we stay here and be served". The crew spoke with F/D who sent a msg via ACARS to airport manager who said give them everything they ask for. He then arranged to meet the aircraft with the police. On arrival these two smugg b'stards left thinking they had pulled it off and when the got to the door there was the local manager with authorities. He asked if they would like to pay by cash or credit card and their jaws dropped. Dropped even further when he stated the diff in fare was in region of $5000 each. They blustered they wouldnt pay at which point the Police advised they WOULD be arrested and charged with fraud. Great outcome.
On another nmore recent flight a very large but immaculately dressed and lovely man boarded and sat down in front of econ by boarding door. On come Mrs Nose-in-the-air and her long suffering husband to sit beside him. The fun started immediately with her huffing and puffing and stating when are the crew going to do something about this. She couldnt contain herself and then demanded the crew move the man or upgrade them. The crew stated the a/c was full in econ and were very sorry. Poor large man was acutely embarrassed. She then almost started screaming saying "well arent there any seats in first class". The CC went away and came back stating "yes madam there are actually several spare seats in first class today so we can accommodate your request" At that she stood up with a very smug look on her face and the CC looked at the poor large gentleman and with a huge grin on his face said "... so Sir if you dont mind coming with me please...". Was priceless. God I hate when they reward bad behaviour.
On another nmore recent flight a very large but immaculately dressed and lovely man boarded and sat down in front of econ by boarding door. On come Mrs Nose-in-the-air and her long suffering husband to sit beside him. The fun started immediately with her huffing and puffing and stating when are the crew going to do something about this. She couldnt contain herself and then demanded the crew move the man or upgrade them. The crew stated the a/c was full in econ and were very sorry. Poor large man was acutely embarrassed. She then almost started screaming saying "well arent there any seats in first class". The CC went away and came back stating "yes madam there are actually several spare seats in first class today so we can accommodate your request" At that she stood up with a very smug look on her face and the CC looked at the poor large gentleman and with a huge grin on his face said "... so Sir if you dont mind coming with me please...". Was priceless. God I hate when they reward bad behaviour.
Was this theft? No. I paid for my flight. The seat was empty, the meal was provided on the assumption it was to be consumed and would have gone into Cabin Crew if I hadn't been there and, as for the wine, if that made any difference to their bottom line I will eat my lifejacket! Oh, and another thing - it must have improved the flight experience for Mr & Mrs Attila.
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Was this theft? No
In neither case mentioned did you speak up and volunteer the information that you were taking a seat that you were not entitled to: Rather, you kept quiet, in the hope that you would not be found out - hardly the action of one who has supreme confidence in the righteousness of their position.
The facts are these - you dishonestly appropriated something that you had not paid for. In an attempt to live with your own appalling behavior, you have come up with the ludicrous justification posted above. You have posted it in a public forum in the hope that others will support you, thereby shoring up your own attempts to absolve your behavior as being something of higher moral standing than it actually is - namely theft.
What is particularly galling is that you feel the need to brag about your sad little exploit on a bulletin board populated by those who in many cases do actually pay the premium for extensive mileage in Business/First and can argue a case for their being considered as 'professional' passengers - Never mind the airline employees who you so gleefully tricked.
The least offensive word I can come up with for your behavior and your posting about it is 'discourteous' - believe me, there are others.
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Very similar to a couple of the stories that have been posted already, and very similar to DIA74's, is one I was told while doing my flying training for my ATPL's. One of my fellow students was an ex CC and told us this story;
Shortly after boarding, one very racist passenger kept complaining that he 'couldn't sit so close to this type of person for the duration of the flight'. My friend then said he would look into a solution immediately. A few minutes later he returned, and said to the racist passenger 'would a free upgrade to First Class with all the extras we can offer for free be suitable sir?'. Said racist man with a very smug grin, 'that would be perfect'. No prizes I'm affraid for guessing who got the upgrade!
Racist man got dirty looks for the whole of the flight, but never looked up or said a thing!
Just like to take this opportunity to thank all the cabin staff who go the 'extra mile' when I travel with them when I'm in uniform, the free coffe and water really do make a difference, especially after a few long days at work, nice to see the camaraderie works between airlines.
Shortly after boarding, one very racist passenger kept complaining that he 'couldn't sit so close to this type of person for the duration of the flight'. My friend then said he would look into a solution immediately. A few minutes later he returned, and said to the racist passenger 'would a free upgrade to First Class with all the extras we can offer for free be suitable sir?'. Said racist man with a very smug grin, 'that would be perfect'. No prizes I'm affraid for guessing who got the upgrade!
Racist man got dirty looks for the whole of the flight, but never looked up or said a thing!
Just like to take this opportunity to thank all the cabin staff who go the 'extra mile' when I travel with them when I'm in uniform, the free coffe and water really do make a difference, especially after a few long days at work, nice to see the camaraderie works between airlines.
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I Was Upgraded
I flew as a passenger from LHR to Cairo. I boarded quite late. The previous day I had an osteopath's appointment, so I needed a seat with a little room. Check-in staff were a great help and placed me in an economy aisle seat in the middle run. When I went to the seat number I discovered a business man was sat in it and his partner in crime, another business man was sat in the other aisle seat, with a spare seat in between. Would that bitch business man move his behind? No he would not. A pretty cabin crew observed my observation and I mentioned my back. There were no other aisle seats vacant. The cabin crew asked if I had any proof of my back complaint. I pulled out my appointment card from my wallet. She took this to the CSD who returned and in front of the business men asked the cabin crew if they had sufficient catering in club class. She confirmed that she had. Then the CSD asked me to collect my hand luggage and follow him to club class. The business mens' faces were a sight to behold!
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Normally when upgraded I am given a new boarding pass with the new seat number printed on it. On one occasion, though, when I was upgraded from Club World to First, staff at the gate simply wrote my new seat number in ink on my existing boarding card. I did wonder whether the cabin crew might think that I'd done this myself in order to obtain an upgrade but figured that the crew would doubtless have a list of all the passengers in First that day and their seat numbers.
P.S. The gate staff did not tell me that I'd been upgraded, simply that my seat had been changed. I could tell instantly, however, from the seat number that I was not travelling in Club World that day!
P.S. The gate staff did not tell me that I'd been upgraded, simply that my seat had been changed. I could tell instantly, however, from the seat number that I was not travelling in Club World that day!
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I am just a non-regular SLF, but rather tall (approx. 2 m), and accepting the very limited space in economy. I will try to get a seat with some extra space, eg emergency exit, but usually this is impossible, even when trying to check in through internet 30 hrs prior to departure. Flying in an airliner is an inconvenience to me, which I will try to avoid if possible. Nevertheless, sometimes it is unavoidable and I accept the consequences of an affordable (to me) fare. As the Dutch are amongst the tallest people in the world, it strikes me as odd that even KLM offers very, very little space. I do have little faith in walking away unharmed in case the a/c would crash.
Still, obviously, I would not sneak into business class or try to talk myself into it with excuses. I will ask the crew if it is ok to switch seats within economy class, if there is a more spacious seat available.
Only once I made a mistake, not aware of the fact that the first row in economy actually was an upgraded class. It was only a small aircraft and the first row of economy was empty, me - somewhere in the back - having no leg space whatsoever. So I asked the cc and got a very annoyed answer that it was an upgrade and that I was not allowed to sit there unless I paid for it - I assume I was not the first to pop that question. It left me a bit uncomfortable, since it was impossible for the passengers to see they were upgraded seats.
Still, obviously, I would not sneak into business class or try to talk myself into it with excuses. I will ask the crew if it is ok to switch seats within economy class, if there is a more spacious seat available.
Only once I made a mistake, not aware of the fact that the first row in economy actually was an upgraded class. It was only a small aircraft and the first row of economy was empty, me - somewhere in the back - having no leg space whatsoever. So I asked the cc and got a very annoyed answer that it was an upgrade and that I was not allowed to sit there unless I paid for it - I assume I was not the first to pop that question. It left me a bit uncomfortable, since it was impossible for the passengers to see they were upgraded seats.
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Premium Pax rip off
Look,
let's be clear on this. Premium classes , except on long haul services, are seldom effectively differentiated between economy, other than by the flimsy addition of a curtain - whoop de do! Seat pitch is often the same given that many the A/C operate on a mix of single class domestic and international short haul!
So the premium paid is for what? Better food - What's that worth? Better service - there shouldn't be any difference! anything else? Front row seats - so what is the actual cost difference between providing a seat in row 5 to a seat in row 6? If that happens to be where the curtain comes to rest! Come on - pray tell. Premium class on short haul is an artificial veneer!
The only thing that is genuinely worth paying for on any airline is flexibility (which may also assist in earning frequent flyer rewards).
Who suffered any loss as a result on my actions? Theft is definied as misappropriation with the intent to permanently deprive - I think you actually mean trespass, for which the remedy is quite simple - ask the perpetrator to remove! If this is not done then no complaint of trespass can be upheld.
Without any challenge it could be argued that CC gave tacit approval to my occupancy of the wrong seat.
Keep your wits about you!
let's be clear on this. Premium classes , except on long haul services, are seldom effectively differentiated between economy, other than by the flimsy addition of a curtain - whoop de do! Seat pitch is often the same given that many the A/C operate on a mix of single class domestic and international short haul!
So the premium paid is for what? Better food - What's that worth? Better service - there shouldn't be any difference! anything else? Front row seats - so what is the actual cost difference between providing a seat in row 5 to a seat in row 6? If that happens to be where the curtain comes to rest! Come on - pray tell. Premium class on short haul is an artificial veneer!
The only thing that is genuinely worth paying for on any airline is flexibility (which may also assist in earning frequent flyer rewards).
Who suffered any loss as a result on my actions? Theft is definied as misappropriation with the intent to permanently deprive - I think you actually mean trespass, for which the remedy is quite simple - ask the perpetrator to remove! If this is not done then no complaint of trespass can be upheld.
Without any challenge it could be argued that CC gave tacit approval to my occupancy of the wrong seat.
Keep your wits about you!
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Munneyspinner - no matter how you try and justify it, you were wrong.
What you seem to be implying is that unless somebody points it out to you, and asks you to move your backside back to the seat that you paid for, its alright?
I take it you also think its ok to pay for the cheap seats at a concert and then go and sit in the front row if there is a spare seat?
Each class of seat comes at a price - fact.
You are obviously well aware of this, and choose to pay the lower price - fact.
You then dont see anything wrong in sitting in a seat which is sold at a higher price - theft/trespass - whatever, it is still wrong!
prat
What you seem to be implying is that unless somebody points it out to you, and asks you to move your backside back to the seat that you paid for, its alright?
I take it you also think its ok to pay for the cheap seats at a concert and then go and sit in the front row if there is a spare seat?
Each class of seat comes at a price - fact.
You are obviously well aware of this, and choose to pay the lower price - fact.
You then dont see anything wrong in sitting in a seat which is sold at a higher price - theft/trespass - whatever, it is still wrong!
prat