Passengers insulting cabin crew. What do you do? here is a case
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qfcabin
You really did not read my post properly. If I subsequently helped her deal with stroppy PAX banging off about the delay instead of boarding quickly and quietly, in what way was she a target of my ego?
Some people just don't get it!!......
You apparently didn't.
You really did not read my post properly. If I subsequently helped her deal with stroppy PAX banging off about the delay instead of boarding quickly and quietly, in what way was she a target of my ego?
Some people just don't get it!!......
You apparently didn't.
Upto The Buffers
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Flying AMS-SFO recently there was a thoroughly obnoxious man who started getting a little too much to bear only an hour into the flight. Despite repeated crew attempts to deal with him he persisted in irritating everyone within a 10m radius. Fortunately the situation was resolved by a retired headmistress who proceeded to inform him in no uncertain terms that he was a disgraceful embarassment who everyone on the flight wanted to throttle and that he should sit down and shut up. Didn't hear a peep for the rest of the flight.
Thread Starter
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hello qfcabin!
i think what wings folded was trying to say is that lots of people could have get angry against that lady: going to a funeral is sad/stressful so any little thing can get you very angry.
i think what wings folded was trying to say is that lots of people could have get angry against that lady: going to a funeral is sad/stressful so any little thing can get you very angry.
Dont know if this is relevant but at the end of September 1999 flying back on Caledonian Air (later became Air 2000/1st choice) from Austria....weather is crap to say the least and heavy turbulence. Wasn't pleasant and had me gripping the seat. Lo and behold, two women in their 40s bitching and moaning at the lovely stewardess about they were vegetarians and where the vegetarian meals were as there was a mix up on special requirements on the flight. So as there werent any all hell broke loose
The ladies and one of their husbands also joined in..wasnt abusive but it was bad enough...raised voices and we're bumbling along or rocking around. We were probably 20 mins to landing and being bounced around in the air and I was thinking "cant they shut up let the crew get on with what they doing as we are almost home and bigger enough worries with turbulence".
I felt sorry for the girl who was getting grief and then the usual hand outs of complaints form. Anyway before we landed and as the turbulence subsided. I went to the toilets, saw the same girl, and smiled at her reassuringly to say she was great and fab. At the end of the flight as per always I say thanks to the crew on the way out.
The ladies and one of their husbands also joined in..wasnt abusive but it was bad enough...raised voices and we're bumbling along or rocking around. We were probably 20 mins to landing and being bounced around in the air and I was thinking "cant they shut up let the crew get on with what they doing as we are almost home and bigger enough worries with turbulence".
I felt sorry for the girl who was getting grief and then the usual hand outs of complaints form. Anyway before we landed and as the turbulence subsided. I went to the toilets, saw the same girl, and smiled at her reassuringly to say she was great and fab. At the end of the flight as per always I say thanks to the crew on the way out.
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A friend of mine is a nurse in a mental hospital. The technique taught to her and her colleagues is that if a patient becomes angry and/or agressive the nursing staff becomes calmer and soothing - patient gets angrier, nurse gets calmer. It seems to work for her.
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Ricardian,
That reminds me of a story my Dad told me once of how he used to deal with a particularly obnoxious work colleague who was prone to long abusive rants. My Dad's technique was to wait until he had finished and then politely say "Ok. Now what was it you were trying to tell me?" or something similar. At which point the colleague would realise he needed to calmly explain his point or get nowhere.
As for the offload or no offload question ... I'm SLF who not only enjoys flying but also enjoys the whole experience surrounding it, so if I get an extra ride back to the terminal and a chance to sit for a little longer (within reason of course) in air-conditioned comfort watched over by well trained, patient and usually friendly cabin crew, I'd certainly rather have that than be forced to share the inside of the cigar tube for any length of time with someone who was abusive and potentially or actually violent with no safe or easy means of escape. Having said that, of course, I'd prefer that everyone just behaved themselves but otherwise kick 'em off, and quick!!
To cabin crew in general ... you don't get paid enough!!
That reminds me of a story my Dad told me once of how he used to deal with a particularly obnoxious work colleague who was prone to long abusive rants. My Dad's technique was to wait until he had finished and then politely say "Ok. Now what was it you were trying to tell me?" or something similar. At which point the colleague would realise he needed to calmly explain his point or get nowhere.
As for the offload or no offload question ... I'm SLF who not only enjoys flying but also enjoys the whole experience surrounding it, so if I get an extra ride back to the terminal and a chance to sit for a little longer (within reason of course) in air-conditioned comfort watched over by well trained, patient and usually friendly cabin crew, I'd certainly rather have that than be forced to share the inside of the cigar tube for any length of time with someone who was abusive and potentially or actually violent with no safe or easy means of escape. Having said that, of course, I'd prefer that everyone just behaved themselves but otherwise kick 'em off, and quick!!
To cabin crew in general ... you don't get paid enough!!
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A lot of the time cabin crew bring it on themselves. Speaking to decent people like they are trash is likely to have only one outcome.
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Jumbo, when a passenger is offloaded, the baggage MUST go too... I believe the practise came about after a lot of aircraft bombings back in the 80's (Lockerbie, anyone?) where passengers(terrorists) 'missed' the flight... now the nutters just bring the bag on and stay with it, but it's done to minimise the risk of the would-be bomber who just has to check a bag in and run... I believe it may even be law. Hope this helps explain it for you.
firstly the air navigation order instructs all pax to obey the commands of the aircraft commander, the commanders authority is given to the crew, the seat belt light is legal order and to disobey any of the afore mentioned is a criminal offence. secondly to use abusive words or behaviour in a public place is an offence under section 5 of the public order act.
A friend of mine is a nurse in a mental hospital. The technique taught to her and her colleagues is that if a patient becomes angry and/or agressive the nursing staff becomes calmer and soothing - patient gets angrier, nurse gets calmer. It seems to work for her.
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Passangers who board already drunk but not too drunk IYKWIM , are usually the biggest troublemakers . I have seen cc facing a difficult
dialemma by refusing a drink to a passanger who then became rowdy and offencive and was given the drink anyway.
dialemma by refusing a drink to a passanger who then became rowdy and offencive and was given the drink anyway.
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How NOT to handle a situation - allowing these people to fly TWICE with you and only 'think' about charges upon their return.
Airliner hell as 40 drunks run amok on flight from Gatwick | Mail Online
HOW to handle a problem:
TheStar.com | GTA | Toronto man charged in airplane scare
ZERO TOLERANCE = everyone knows you go to jail right away and pay costs for your stupid actions.
'Thomas Cook is investigating events with a view to a possible complaint to police.'
Possible complaint?? Sounds like this airline is part of the problem.
Airliner hell as 40 drunks run amok on flight from Gatwick | Mail Online
HOW to handle a problem:
TheStar.com | GTA | Toronto man charged in airplane scare
ZERO TOLERANCE = everyone knows you go to jail right away and pay costs for your stupid actions.
'Thomas Cook is investigating events with a view to a possible complaint to police.'
Possible complaint?? Sounds like this airline is part of the problem.
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I agree that it was extraordinary that this large group of passengers got away with making so much trouble on the outbound flight, only to (inevitably) do the same on the return. Surely, for the protection of the crew and passengers on the inbound journey, something should have been done? Maybe there is an aspect to the situation we don't know about, but I would really like to understand the reasoning behind the decision to let them continue unchallenged. Can anyone explain? 
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A comment regarding loco flights.
When I was at work I normally flew first or business class, usually between Frankfurt a.M. and Paris, Rome or Amsterdam. Now I'm a poverty-stricken pensioner, it's Ryanair every time, usually out of Girona or Perpignan.
And do you know, the passengers on Ryanair are a damn sight nicer and exhibit more self-control than the arrogant businessmen you'd find on Air France or Lufthansa.
If really really pressed I'd say Perpignan passengers are a tad more POSH than Girona pasengers, but either way they beat every time the guys who always turn left when they embark.................
Now, wasn't that a smoooooth landing ? So everybody clap !
When I was at work I normally flew first or business class, usually between Frankfurt a.M. and Paris, Rome or Amsterdam. Now I'm a poverty-stricken pensioner, it's Ryanair every time, usually out of Girona or Perpignan.
And do you know, the passengers on Ryanair are a damn sight nicer and exhibit more self-control than the arrogant businessmen you'd find on Air France or Lufthansa.
If really really pressed I'd say Perpignan passengers are a tad more POSH than Girona pasengers, but either way they beat every time the guys who always turn left when they embark.................
Now, wasn't that a smoooooth landing ? So everybody clap !
