PPRuNe Forums - View Single Post - Passengers insulting cabin crew. What do you do? here is a case
Old 4th Jan 2009, 23:56
  #72 (permalink)  
Torontoworker
 
Join Date: Sep 2007
Location: Canada
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How NOT to handle a situation - allowing these people to fly TWICE with you and only 'think' about charges upon their return.
Airliner hell as 40 drunks run amok on flight from Gatwick | Mail Online


HOW to handle a problem:
TheStar.com | GTA | Toronto man charged in airplane scare

ZERO TOLERANCE = everyone knows you go to jail right away and pay costs for your stupid actions.


'Thomas Cook is investigating events with a view to a possible complaint to police.'

Possible complaint?? Sounds like this airline is part of the problem.
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