Cabin crew "attitude"
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Cabin crew "attitude"
As an ex-hostie (gorgeous, at that) I cringe when I see and hear (BA) crew attitude on board. Where does it come from? Do crew nowadays really hate their job? On two occasions in the last month, I've heard passengers on BA flights being spoken to like dirt. BUT, the passengers have paid to be served and receive a service from an airline that advertises itself as "full service"! Irony? So, why the attitude? Is working for BA now that vile that the crew take it out on the passengers? I understand that flying is pretty tough now, with flights pretty much always full and the job has lost a lot of its glamour, but please try to make flights enjoyable and stop the bitter comments with "don't you dare ask me for a drink" faces.
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Hello
Hello ,
Your point is true , but not all crew are like that .
But I find some passengers are being very rude to
Cabin crew and also there is no respect for Cabin crew .
I was on the Heathrow express train , And was asked by a
passenger to please give my seat up , As he was a Gold card member BA.
Cabin crew are also working longer hour's and paid less . (NOT LIKE THE OLD DAYS)
Your point is true , but not all crew are like that .
But I find some passengers are being very rude to
Cabin crew and also there is no respect for Cabin crew .
I was on the Heathrow express train , And was asked by a
passenger to please give my seat up , As he was a Gold card member BA.
Cabin crew are also working longer hour's and paid less . (NOT LIKE THE OLD DAYS)
Good for you - what a bloody nerve.
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Originally Posted by miche2
Irony?
Your generalising. There are thousands of cabin crew who work for BA and as many who have applied to BA and failed will tell you it's not every tom, dick and harry who get in.
I for one am offended by your comment. (And no I'm not being sensitive and no I don't have a face that says:'how dare you ask for a drink')
Yes, one or two people might've had a bad day. We all have atleast one of them in a lifetime. As a 'gorgeous' ex-hostie you should know better.
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superboy - Please enlighten me about my bitterness....
The reason I have brought this up is because it isn't just the odd flight now, but many! And sweetie, of course I know about crew "off" days, but here are a few of the comments I've heard lately.....from several crew, not just one:
- "choice? In economy?"
- "did you not get a drink earlier?"
- "I'll get your son a coke in a bit. You can see I'm clearing the trays."
and the best so far, sitting in row 41 of a 747, hearing loudly"I've just cleared the galley of passengers, Sir, please return to your seat." And no, no turbulence or meal service. The lady next to me said, "wouldn't dare ask her for a drink!"
Don't take offence, superboy, but I'm genuinely interested to know where the attitude stems from and the causes of it as it's offensive to hear.
The reason I have brought this up is because it isn't just the odd flight now, but many! And sweetie, of course I know about crew "off" days, but here are a few of the comments I've heard lately.....from several crew, not just one:
- "choice? In economy?"
- "did you not get a drink earlier?"
- "I'll get your son a coke in a bit. You can see I'm clearing the trays."
and the best so far, sitting in row 41 of a 747, hearing loudly"I've just cleared the galley of passengers, Sir, please return to your seat." And no, no turbulence or meal service. The lady next to me said, "wouldn't dare ask her for a drink!"
Don't take offence, superboy, but I'm genuinely interested to know where the attitude stems from and the causes of it as it's offensive to hear.
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Attitude?
Well Miche2 I completely agree with you those comments should not have been made by all the crew on your many flights.
Did you comment back? Did you complain to anyone about it? Did you ask for a Global Perfomance Monitor? Did you write into the company. Did you take the flight number and there details and do something about it? There are numerous things you can do and could've done. Unfortunately these crew will keep on doing this and nothing will change unless something is done about it and the company informed.
I can clearly see that your upset about it however sweetie I can guarantee you nobody does that on any flight that I've ever been on. I have found the crew at BA to be better than most.
As to where the attitude stems from. To be quite honest I've not experienced it on BA so i guess the answer would be:"Nowhere"
Did you comment back? Did you complain to anyone about it? Did you ask for a Global Perfomance Monitor? Did you write into the company. Did you take the flight number and there details and do something about it? There are numerous things you can do and could've done. Unfortunately these crew will keep on doing this and nothing will change unless something is done about it and the company informed.
I can clearly see that your upset about it however sweetie I can guarantee you nobody does that on any flight that I've ever been on. I have found the crew at BA to be better than most.
As to where the attitude stems from. To be quite honest I've not experienced it on BA so i guess the answer would be:"Nowhere"
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Superboy - I can see I've hit a nerve. Sorry. However, I am trying to understand the "issue" and why crew are like it. You seem to imply that because you've never seen attitude, that I must surely be talking fictiously! No honey, these are actual quotes.
Have you just started flying, sweetie, as your flights are all a joy? I'm an ex BA 747 girl - surely my posts show my experience and years
Any I know what it's like to have passengers standing over you in the aft galley of a 747 at 2am whilst you try and eat your third meal or passengers who want, want, want, but that was my job...to fly to serve. I fly BA as they definitely are one of the best, and this post is to almost remind crew that attitude just makes the person look bitter.
Ps De nial is a very long river.
Have you just started flying, sweetie, as your flights are all a joy? I'm an ex BA 747 girl - surely my posts show my experience and years
Any I know what it's like to have passengers standing over you in the aft galley of a 747 at 2am whilst you try and eat your third meal or passengers who want, want, want, but that was my job...to fly to serve. I fly BA as they definitely are one of the best, and this post is to almost remind crew that attitude just makes the person look bitter. Ps De nial is a very long river.
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Enlightenment
Originally Posted by miche2
superboy - Please enlighten me about my bitterness....
Sure seems to me that my original post was correct.
I don't mean to be derogatory in anyway and please don't take it as such but I really am enlightened as to your opinions on BA after reading that thread.
Quite irrelevant but no I haven't just started flying
Last edited by SuperBoy; 10th Jun 2006 at 23:33.
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Faarking hell
Boy and girl,
As a (BA gold card holding) pax -
BA have THE best CC in the world. Unfortunately, they also have some of the worst. Some of the high points in my BA pax career:
Being recognised by CC on yet another transatlantic, despite the thousands of longhaul CC.
Exit row seat on a 767 RUH-LHR, discussing life with the CC on takeoff. Described my month in Saudi. No sooner had the ac crossed Saudi airspace, than said chap appeared with three beers for me. Top man. 15 minutes later, three more. I didnt make an arse of myself, and that's the way it should be.
The return of silver cutlery in Club World. I just about broke down.
After being asked in the terminal to take a package on the SVO-LHR flight. I reported this to the CC on entry to the ac. Never have I been so happy to hear an English voice, and the immaculately pressed white blouse.
I don't live in the UK any more, but when I did, travelling for British industry all over the world, I used to get the feeling, on a British Airways aircraft, that this was UK plc taking on the world, especially watching "and now, from London, the news from the BBC" about 15 minutes into the flight.
As for the BA Gold card holder asking for the seat, that is insane. As for the bad BA CC, as an example, old biddy CSD "There's a good reason to ask you to sit in the seats assigned, which is ------ TRIM!". Now, I understand that, but how many others did? Others too, but in general, BA are top of the pile.
Gives me great pride to see the BA 777's tail towering over the lesser types every time I fly out of ATL on Delta.
As a (BA gold card holding) pax -
BA have THE best CC in the world. Unfortunately, they also have some of the worst. Some of the high points in my BA pax career:
Being recognised by CC on yet another transatlantic, despite the thousands of longhaul CC.
Exit row seat on a 767 RUH-LHR, discussing life with the CC on takeoff. Described my month in Saudi. No sooner had the ac crossed Saudi airspace, than said chap appeared with three beers for me. Top man. 15 minutes later, three more. I didnt make an arse of myself, and that's the way it should be.
The return of silver cutlery in Club World. I just about broke down.
After being asked in the terminal to take a package on the SVO-LHR flight. I reported this to the CC on entry to the ac. Never have I been so happy to hear an English voice, and the immaculately pressed white blouse.
I don't live in the UK any more, but when I did, travelling for British industry all over the world, I used to get the feeling, on a British Airways aircraft, that this was UK plc taking on the world, especially watching "and now, from London, the news from the BBC" about 15 minutes into the flight.
As for the BA Gold card holder asking for the seat, that is insane. As for the bad BA CC, as an example, old biddy CSD "There's a good reason to ask you to sit in the seats assigned, which is ------ TRIM!". Now, I understand that, but how many others did? Others too, but in general, BA are top of the pile.
Gives me great pride to see the BA 777's tail towering over the lesser types every time I fly out of ATL on Delta.
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What a nice post Roadster.
Miche...As crew for BA out of LHR WW, I know that there are the odd one or two out there that put the world to shame but I do find your post over generalising. As Roadster said, we have the best cabin crew in the industry but also some of the worst...we are no different to any airline.
What you need to do (and obviously can if you have flown in the past) is recognise these ones, single them out and follow it up. Simply coming onto pprune and creating a BA bashing post (I am sure that was not your intent but that is what this thread will easily turn into) is not the answer and if you are looking for answers as to why there is an apparant "ba crew attitude" which I have yet to recognise then I suggest you take up a course in pyschology and do the research into it yourself, I for one would be very interested in reading it.
If you are looking for possible reasons which may result in upset bad tempered crew here are just a few....Pensions deficet, unstable industrial relations (we are all holding our breath this August), internal debates such as the JFK 6, hourly pay, reduced allowances due to T5, no buses resulting in extended duties of up to 90 mins without pay after long flights, EG300, personal problems associated with being away for long periods of time...etc etc etc. The list is endless. Not an excuse in my book to be rude to customers but just a few of the many issues that currently exist and are having a poor effect on 13000 strong crew community in BA.
I personally do my best to provide the best damned service onboard and I know the vast vast VAST majority of my colleagues do, but you also need to accept that some people have different personalities and a different sense of humour which may lead them to say things a certain way without it meaning to sound bad.
But hey, just my few pence worth.
Remember, if your not happy, put pen to paper or ask for the CSD!
Miche...As crew for BA out of LHR WW, I know that there are the odd one or two out there that put the world to shame but I do find your post over generalising. As Roadster said, we have the best cabin crew in the industry but also some of the worst...we are no different to any airline.
What you need to do (and obviously can if you have flown in the past) is recognise these ones, single them out and follow it up. Simply coming onto pprune and creating a BA bashing post (I am sure that was not your intent but that is what this thread will easily turn into) is not the answer and if you are looking for answers as to why there is an apparant "ba crew attitude" which I have yet to recognise then I suggest you take up a course in pyschology and do the research into it yourself, I for one would be very interested in reading it.
If you are looking for possible reasons which may result in upset bad tempered crew here are just a few....Pensions deficet, unstable industrial relations (we are all holding our breath this August), internal debates such as the JFK 6, hourly pay, reduced allowances due to T5, no buses resulting in extended duties of up to 90 mins without pay after long flights, EG300, personal problems associated with being away for long periods of time...etc etc etc. The list is endless. Not an excuse in my book to be rude to customers but just a few of the many issues that currently exist and are having a poor effect on 13000 strong crew community in BA.
I personally do my best to provide the best damned service onboard and I know the vast vast VAST majority of my colleagues do, but you also need to accept that some people have different personalities and a different sense of humour which may lead them to say things a certain way without it meaning to sound bad.
But hey, just my few pence worth.
Remember, if your not happy, put pen to paper or ask for the CSD!
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As a SLF who has flown BA for over 25 years I have to agree with Roadster
that BA have the best cabin crew in the world bar none. Although I am usually found in World Traveller, the service I have found to be far superior to LH, KLM and assorted other European long haul, Although I haven't tried the Far East airlines.
I have worked in some pretty awful places and the feeling of stepping onto a BA plane with a smile and the words "Good morning, sir" Just lifted my spirits (I lifted even more later in the flight!). It's just the small things like that which make it so good.
Of course everyone has their off days, but I find that any requests made with a smile and the magic word "please" usually gives me a smile back from the CC. It's just a question of respect.
Apaddyinuk, I really do hope that you guys get your pensions and everything sorted out - you deserve it.
--
cj
that BA have the best cabin crew in the world bar none. Although I am usually found in World Traveller, the service I have found to be far superior to LH, KLM and assorted other European long haul, Although I haven't tried the Far East airlines.
I have worked in some pretty awful places and the feeling of stepping onto a BA plane with a smile and the words "Good morning, sir" Just lifted my spirits (I lifted even more later in the flight!). It's just the small things like that which make it so good.
Of course everyone has their off days, but I find that any requests made with a smile and the magic word "please" usually gives me a smile back from the CC. It's just a question of respect.
Apaddyinuk, I really do hope that you guys get your pensions and everything sorted out - you deserve it.
--
cj
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The problem with this forum is that anything negative about BA is seen as bashing! BA crews are good, but I do say that it is very much hit and miss - maybe the BA crews replying should accept that. Sometimes the crew are very attentive (as expected) and sometimes you are treated as a hindrance. I'd like there to be some form of consistency, but I'm resigned to seeing what happens on the day now. I have encountered bad attitude on several occasions - and have written comments - but nothing ever comes back or changes. I have slowly started to sympathise with crews though, as serving hundreds of people must be pretty tedious!
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I have worked for BA for 16 years now. On the whole the cabin crew I work with are a great bunch. There is of course the odd one or two I could throttle.
But heres a suggestion. The next time you take a flight and your on the receiving end of some monster with a face like a slapped arse take them to one side after the service.
Have a discreet word with them. Ask the crew member if they realise how they are coming across in the cabin.
I was on a NRT once working on the upperdeck when a passenger came into the galley and asked me why I was being so miserable and off hand with passengers. The direct approach worked. I explained my father had recently passed away and I was still upset. I apologised and realised I needed to address MY problem.
Unless you speak out the problem is not going to be addressed.
Just a thought!
But heres a suggestion. The next time you take a flight and your on the receiving end of some monster with a face like a slapped arse take them to one side after the service.
Have a discreet word with them. Ask the crew member if they realise how they are coming across in the cabin.
I was on a NRT once working on the upperdeck when a passenger came into the galley and asked me why I was being so miserable and off hand with passengers. The direct approach worked. I explained my father had recently passed away and I was still upset. I apologised and realised I needed to address MY problem.
Unless you speak out the problem is not going to be addressed.
Just a thought!
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People , People !!!
This forum is for present cabin crew not ex-cabin crew , time
for some people to hang up there wings !! , And move on eg..
build a bridge and get over it
and enjoy the fab weather .
This forum is for present cabin crew not ex-cabin crew , time
for some people to hang up there wings !! , And move on eg..
build a bridge and get over it
and enjoy the fab weather .
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Originally Posted by miche2
I cringe when I see and hear (BA) crew attitude on board. Where does it come from? Do crew nowadays really hate their job?
Some people have off days, some people are bitter, some people are just ill-suited to the jobs they have to do - and there is a huge range of good people we never encounter, or remember when we do because the bad sticks out. Rotten apples are found everywhere in life. You just have to try and remember there are countless more in X company that are doing a sterling job, and that the person with the attitude is the one with the problem in the long run.
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BMED, Disagree with you there... its a public forum and until it asks for specific airline ID to sign in, anyone is welcome. If the person is however unable to provide intelligent posts then they should get lost but to be honest, Miche is just venting some steam about a matter which effects her no matter how misguided it may be and she is getting appropriate responses.
I personally enjoy the input from customers and ex flyers on this forum and you could perhaps learn a thing or two from them too. If you want to go on a website where you can have a good gossip or biyatch or whatever join BASSA and use the crew forum for that!!!
I personally enjoy the input from customers and ex flyers on this forum and you could perhaps learn a thing or two from them too. If you want to go on a website where you can have a good gossip or biyatch or whatever join BASSA and use the crew forum for that!!!