The problem with this forum is that anything negative about BA is seen as bashing! BA crews are good, but I do say that it is very much hit and miss - maybe the BA crews replying should accept that. Sometimes the crew are very attentive (as expected) and sometimes you are treated as a hindrance. I'd like there to be some form of consistency, but I'm resigned to seeing what happens on the day now. I have encountered bad attitude on several occasions - and have written comments - but nothing ever comes back or changes. I have slowly started to sympathise with crews though, as serving hundreds of people must be pretty tedious!