What would you have done?
Thread Starter
What would you have done?
I am not trying to post an on line test but I like to get you opinion
Just last week as an AB6 was approaching for a night landing to major European Airport an SLF mobile went off. The F/A seating on 2L stood up (by now we were at about 5 miles from the airport) and asked several times for the mobile to be switched off.
The owner obviously did not bother to comply and the story ended here. The F/A decided not to take any action it was her last sector of the day..
Is there anything reasonable and practical to be done to oblige SLF to keep mobiles on during flight and remain seated until the aircraft has come to a comlete stop?
Rwy in Sight
Just last week as an AB6 was approaching for a night landing to major European Airport an SLF mobile went off. The F/A seating on 2L stood up (by now we were at about 5 miles from the airport) and asked several times for the mobile to be switched off.
The owner obviously did not bother to comply and the story ended here. The F/A decided not to take any action it was her last sector of the day..
Is there anything reasonable and practical to be done to oblige SLF to keep mobiles on during flight and remain seated until the aircraft has come to a comlete stop?
Rwy in Sight
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I guess it depends on which company you work for and which country you are in.
In New Zealand where I worked as a Flight Attendant, it is a Civil Aviation law that all mobile phones must be switched off until well inside the terminal.
Rules and regulations are there for a reason. Last sector or not the passenger should have been reprimanded.
We had it happen all the time. 99% of the time the pax would appologise profusely and turn the phone off. However we did have one young lady who kept turning her phone back on during the flight. Between the other CC and I, we must have asked her 4-5 times to turn it back off. In the end I went to the young lady in question and informed her that I had repeatedly asked her politely to turn her mobile off. I also explained to her that I had told her the last time I saw her using it that if she was caught with it on again she would be fined $10,000 as per NZ and CAA law. Upon landing, surely enough her phone rang!! The CSM on the flight got up out of her seat, took the phone off the young lady, switched it off and she was handed over to security, fined $10,000 and banned to fly with the airline.
In New Zealand where I worked as a Flight Attendant, it is a Civil Aviation law that all mobile phones must be switched off until well inside the terminal.
Rules and regulations are there for a reason. Last sector or not the passenger should have been reprimanded.
We had it happen all the time. 99% of the time the pax would appologise profusely and turn the phone off. However we did have one young lady who kept turning her phone back on during the flight. Between the other CC and I, we must have asked her 4-5 times to turn it back off. In the end I went to the young lady in question and informed her that I had repeatedly asked her politely to turn her mobile off. I also explained to her that I had told her the last time I saw her using it that if she was caught with it on again she would be fined $10,000 as per NZ and CAA law. Upon landing, surely enough her phone rang!! The CSM on the flight got up out of her seat, took the phone off the young lady, switched it off and she was handed over to security, fined $10,000 and banned to fly with the airline.
Last edited by GorgeousKiwiGal; 3rd Mar 2006 at 12:03.
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At the end of the day you give the passenger a "warning letter" and take their name and address which usually puts the woolies up some people. Taking people to court is a costly and lengthy experience so no wonder airlines don't bother too often.
I have seen on Malev hosties taking phones out of people's hands and confiscating them for the duration of the flight.... but this just leads to major agro and abuse from the customer. I guess you have to judge it on the spot - most customers if harrased enough will keep those blooming things switched off eventually.
I have seen on Malev hosties taking phones out of people's hands and confiscating them for the duration of the flight.... but this just leads to major agro and abuse from the customer. I guess you have to judge it on the spot - most customers if harrased enough will keep those blooming things switched off eventually.
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If you ask a reasonable request from a pax and they do not obey it, then inform the captain and the pax will be arrested on arrival by police. Make sure the police come on board the aircraft with all the other pax still seated and have the pax in question escorted off. The embarassment should be enough punishment for there crime.
They police will release them after about 1 hour or so.
And make sure you have a report written to give to the police or you too might have to wait for an hour.
They police will release them after about 1 hour or so.
And make sure you have a report written to give to the police or you too might have to wait for an hour.
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The mobile phone thing is a case of 'oh that doesn't apply to me!'
Just yesterday I had two pax using their phones on the tarmac, right next to a bloody fuel truck!! Did I go off at them!!!
And the response? Blank stares and the obvious thought going through their brain "but why?"
I'm over trying to say it nicely when they do stupid thigns like that - especially after multiple PA's on board the a/c asking them to keep phones off until WELL INSIDE THE TERMINAL BLDG!!!
KiwiGal, I may just use that legal threat on them next time!!!
Can be a bit embarassing, when, after asking pax to switch off their phone, some contractor happens to wlak by talking on one!!! Red face all round, then again I've found telling off said staff member helps also - the pax see everyone has to go by the rules!!
Dunno if I could be gutsy enough to take a phone off a pax - though I have seen a captain do it once - so think I would just ask them to! lol!!!
Just yesterday I had two pax using their phones on the tarmac, right next to a bloody fuel truck!! Did I go off at them!!!
And the response? Blank stares and the obvious thought going through their brain "but why?"
I'm over trying to say it nicely when they do stupid thigns like that - especially after multiple PA's on board the a/c asking them to keep phones off until WELL INSIDE THE TERMINAL BLDG!!!
KiwiGal, I may just use that legal threat on them next time!!!
Can be a bit embarassing, when, after asking pax to switch off their phone, some contractor happens to wlak by talking on one!!! Red face all round, then again I've found telling off said staff member helps also - the pax see everyone has to go by the rules!!
Dunno if I could be gutsy enough to take a phone off a pax - though I have seen a captain do it once - so think I would just ask them to! lol!!!
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Originally Posted by SkySista
Just yesterday I had two pax using their phones on the tarmac, right next to a bloody fuel truck!! Did I go off at them!!!
And the response? Blank stares and the obvious thought going through their brain "but why?"
And the response? Blank stares and the obvious thought going through their brain "but why?"
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Originally Posted by christep
Probably because they understood (as you clearly do not) that there is no chance of mobile phones causing any problems with fuel trucks. There has never ever been a single case of this; all the people on the apron are carrying radios and mobile phones all the time anyway - do you "go off" at them? I guess you are Australian - they are the most ludicrously backward in senseless regulations (and completely spurious justifications) in this field.
We all know that phones have now been proven NOT to interfere with aircraft systems (though I do believe there is chance they still could) and most of our passengers now know this too as many airlines begin to allow them to be used during taxi, but the fact is that you must abide by the rules of the airline you're travelling with.
If we say TURN IT OFF, you TURN IT OFF. I don't want to hear "but American say it's OK". I don't give a sh1t to tell you the truth. My bosses, my Captain, my CSD and my Purser say that on this BA flight you can't use your phone and that's it. It goes off, or I take it (I have done in the past and I will do again in the future).
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We all know that phones have now been proven NOT to interfere with aircraft systems
February 28, 2006 A study by Carnegie Mellon University researchers in the Department of Engineering and Public Policy (EPP) has found that cell phones and other portable electronic devices, like laptops and game-playing devices, can pose dangers to the normal operation of critical electronics on airplanes. The study will be featured in an article appearing in the March issue of IEEE Spectrum.
“We found that the risk posed by these portable devices is higher than previously believed,” said Bill Strauss, who recently completed his Ph.D. in EPP at Carnegie Mellon. “These devices can disrupt normal operation of key cockpit instruments, especially Global Positioning System (GPS) receivers, which are increasingly vital for safe landings.” Strauss is an expert in aircraft electromagnetic compatibility at the Naval Air Warfare Center in Patuxent River, Md.
Full report
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Originally Posted by airborne_artist
Not if you read this:
February 28, 2006 A study by Carnegie Mellon University researchers in the Department of Engineering and Public Policy (EPP) has found that cell phones and other portable electronic devices, like laptops and game-playing devices, can pose dangers to the normal operation of critical electronics on airplanes. The study will be featured in an article appearing in the March issue of IEEE Spectrum.
“We found that the risk posed by these portable devices is higher than previously believed,” said Bill Strauss, who recently completed his Ph.D. in EPP at Carnegie Mellon. “These devices can disrupt normal operation of key cockpit instruments, especially Global Positioning System (GPS) receivers, which are increasingly vital for safe landings.” Strauss is an expert in aircraft electromagnetic compatibility at the Naval Air Warfare Center in Patuxent River, Md.
Full report
February 28, 2006 A study by Carnegie Mellon University researchers in the Department of Engineering and Public Policy (EPP) has found that cell phones and other portable electronic devices, like laptops and game-playing devices, can pose dangers to the normal operation of critical electronics on airplanes. The study will be featured in an article appearing in the March issue of IEEE Spectrum.
“We found that the risk posed by these portable devices is higher than previously believed,” said Bill Strauss, who recently completed his Ph.D. in EPP at Carnegie Mellon. “These devices can disrupt normal operation of key cockpit instruments, especially Global Positioning System (GPS) receivers, which are increasingly vital for safe landings.” Strauss is an expert in aircraft electromagnetic compatibility at the Naval Air Warfare Center in Patuxent River, Md.
Full report
Regardless of what the boffins in the white coats say, however, I'll continue to stick stringently to what I'm told to do by my employer - NO PHONES UNTIL ENGINE IS OFF.
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Last I had heard was from some team in Europe saying that there was no danger - I guess there's always going to be a tug-o-war of scientific findings pulling in either direction.
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Eddy, thank you.
Chris, on this particular occasion, it wasn't ONLY due to fuel truck... the pax had, while on his phone, started to drift toward another aircraft on an adjacent bay, which was being attended to by ground service equip. Whether the phone would affect the fuel truck or not, I certainly didn't want him stepping in front of a catering truck!!!!
And, while *I* may know phones may not necessarily cause any harm, it's the rule on our tarmac and so I enforce it. Especially when said pax are regular travellers and should know better!! And not only for the fuel truck reason, but again, for concentration and safety. If one pax is on phone, another may think 'well you're not supposed to be on the phone, but I guess he is, so i may as well have a smoke....'
So, any pax on one of our aircraft ANYWHERE should always be told 'phone off'....!
Chris, on this particular occasion, it wasn't ONLY due to fuel truck... the pax had, while on his phone, started to drift toward another aircraft on an adjacent bay, which was being attended to by ground service equip. Whether the phone would affect the fuel truck or not, I certainly didn't want him stepping in front of a catering truck!!!!
And, while *I* may know phones may not necessarily cause any harm, it's the rule on our tarmac and so I enforce it. Especially when said pax are regular travellers and should know better!! And not only for the fuel truck reason, but again, for concentration and safety. If one pax is on phone, another may think 'well you're not supposed to be on the phone, but I guess he is, so i may as well have a smoke....'
So, any pax on one of our aircraft ANYWHERE should always be told 'phone off'....!
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After asking politely a couple of times if it was still in use i would have marched up to the passenger and said something along the lines of if you don't turn that off right now the next call you will be making is to your lawyer from the police station.
When i'm SLF now i tell people to get off their phones if the aircraft is still moving.
When i'm SLF now i tell people to get off their phones if the aircraft is still moving.
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Striparella, yes, I have the regs in mind which I will quote at them!! Re: the $10,000 fine aka the GorgeousKiwiGirl method
Once an airline worker, always an airline worker!! i can't help telling pax off when I'm paxing, either!!!
Once an airline worker, always an airline worker!! i can't help telling pax off when I'm paxing, either!!!
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Mobile phones DO cause interference with systems. I know this from experience.
1. When I was doing my private license, I had my phone in my bag in the back of the plane and on the day of my first solo I was nervous and forgot to turn it off. On finals I got interference in my headset when my phone started ringing.
2. About a week ago I was making my landing PA from the aisle seat on the A319 when the cabin address system started buzzing. It turned out that the guy in 21D was trying to make a phone call.
If phones can interfere with the simple electronic circuits in address systems and headsets they are almost certainly causing unknown havoc with the incredibly complex electronics in the average Boeing/Airbus.
1. When I was doing my private license, I had my phone in my bag in the back of the plane and on the day of my first solo I was nervous and forgot to turn it off. On finals I got interference in my headset when my phone started ringing.
2. About a week ago I was making my landing PA from the aisle seat on the A319 when the cabin address system started buzzing. It turned out that the guy in 21D was trying to make a phone call.
If phones can interfere with the simple electronic circuits in address systems and headsets they are almost certainly causing unknown havoc with the incredibly complex electronics in the average Boeing/Airbus.
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Originally Posted by Rwy in Sight
The F/A seating on 2L stood up (by now we were at about 5 miles from the airport) and asked several times for the mobile to be switched off.
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It all depends how we define "interference". GSM phones will cause any speaker/headphone to crackle and buzz, but it has no effect on the internacl circuitry of the system they are attached to. As a matter of fact the speaker could be inside a radio that is turned off and it will still make a buzzing sound when a GSM phone, near it, transmits. It is the speaker's coil that is picking up the radio waves. While technically we can still call it intreference, it is happening because the speaker is not sheladed form external radio frequencies, and can't be bay nature of what it is. Any system, be it in a radio or otherwise and CERTANLY, I hope, inside an aircraft would be shielded and not be influenced by a 0.5W transmitter. So while it sounds very nasty the interference is only audible.
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Originally Posted by christep
Probably because they understood (as you clearly do not) that there is no chance of mobile phones causing any problems with fuel trucks. There has never ever been a single case of this; all the people on the apron are carrying radios and mobile phones all the time anyway - do you "go off" at them? I guess you are Australian - they are the most ludicrously backward in senseless regulations (and completely spurious justifications) in this field.
. Ludicrously backward senseless regulations huh? I wonder why it is that AUSTRALIAN ports also have the LOWEST incident record in the world (yes, look it up) and that QANTAS (the Australian airline) and it's subsidaries also have the lowest incident record in the history of aviation of any airline still currently operating? Hmmn, "senseless regulations" huh? I think the records and lack of safety related incidents speak for themselves. Perhaps if more overseas ports took on board Australia's "senseless backward regulations" they would have less incidents too 
.*steps off soap box*
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DUSHAN - What do you think the captain hears in his headset when mobiles are going off all the time???? ATC tell him to go around, and he cannot hear that instruction and then we all suffer. Don't always go on the assumtion of what you can hear in the cabin systems, the flight deck syatems are more important
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I don't care whether mobiles interfere with equipment or not - the point is you're told not to use them and when pax do, you've every right to tell them not to, and if they continue, use a bit more gentle persuasion.
It's the same as smoking - you're told not to do it so you don't do it!
It's the same as smoking - you're told not to do it so you don't do it!