Staff Passengers, Worst Nightmare
Join Date: Jun 2004
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Originally Posted by striparella
No, it's the flight deck SPOUSES!!
They're the rudest pax ever - especially when their husband is operating the flight. The demand the earth - whether i've been crew or on the ground.
I remember just a few weeks ago a FO's wife got all stroppy becasue she didn't know the address of where she would be staying her first night in the US, and the system wont check you in without it.
From the moment she stepped up to my desk she was rude and aggresive as if she was above everyone else because her husband was helping flying the plane and she didn't like it that she'd been made to ring him and find out the address as it apparently it made her 'look stupid'.
Was i bovvered? Was i hell.
They're the rudest pax ever - especially when their husband is operating the flight. The demand the earth - whether i've been crew or on the ground.
I remember just a few weeks ago a FO's wife got all stroppy becasue she didn't know the address of where she would be staying her first night in the US, and the system wont check you in without it.
From the moment she stepped up to my desk she was rude and aggresive as if she was above everyone else because her husband was helping flying the plane and she didn't like it that she'd been made to ring him and find out the address as it apparently it made her 'look stupid'.
Was i bovvered? Was i hell.
My mother is a Captains wife, I am a captains brat and from the moment I could talk I was always told to "sit down, shut up and if I press the call button I will be grounded for a year"!!! I was always polite to the crew and I always brought chocolates for them (something I still do except on the commute to DUB cos lets face it, I do it so often now Id be broke...sorry guys and gals). After all, its all about personality. If you have none and the green eyed monster appears of course you are going to hate them.
Join Date: Oct 2005
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^
So from YOUR experiences you say they are good people - so that makes it gospel?? From MY experiences i am saying that they are the worst staff pax.
I think you need to check your own attitude - my customer service skills are nothing but exemplery but i will not stand for being spoken to or treated like **** on someones shoe just because their husband is flying the aircraft.
Good customer services skills are not all about being nice and subserviant to everyone all the time, it's also about being able to assess the situation and resolve it in the best way you can but if someone doens't want to hear it - there's not a lot you can do to help them whether you're being polite and helpful or not.
And that IN MY EXPERIENCE is the catergory Flight Deck's spouses fall into.
PS - What's all the crap you are chatting about green eyed monster? You think i'm jealous of people that rude and obnoxious?!?!
So from YOUR experiences you say they are good people - so that makes it gospel?? From MY experiences i am saying that they are the worst staff pax.
I think you need to check your own attitude - my customer service skills are nothing but exemplery but i will not stand for being spoken to or treated like **** on someones shoe just because their husband is flying the aircraft.
Good customer services skills are not all about being nice and subserviant to everyone all the time, it's also about being able to assess the situation and resolve it in the best way you can but if someone doens't want to hear it - there's not a lot you can do to help them whether you're being polite and helpful or not.
And that IN MY EXPERIENCE is the catergory Flight Deck's spouses fall into.
PS - What's all the crap you are chatting about green eyed monster? You think i'm jealous of people that rude and obnoxious?!?!
striparella
Wow, and some Cabin Crew accuse us "Flight Deck" of being rude and lacking people skills.
So your customer skills are "exemplery" (sic)? Well modesty obviously isn't your strong point and judging by the way you are prepared to sound off I guess your CRM isn't up to much either. As apaddyinuk said, I think you are making a massive, unfair and incorrect asssumption, but I guess you don't care.
I look forward to not flying with you in the future...
So your customer skills are "exemplery" (sic)? Well modesty obviously isn't your strong point and judging by the way you are prepared to sound off I guess your CRM isn't up to much either. As apaddyinuk said, I think you are making a massive, unfair and incorrect asssumption, but I guess you don't care.
I look forward to not flying with you in the future...
Join Date: Dec 2004
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striparella I am sorry to hear that you have had this sort of flight deck spouse on your flights.
I was the wife of a captain and, on the few trips I managed to go on, I was always extremely courteous and appreciative to the cabin crew.
It was (sometimes) my experience that cabin crew were not very nice to me to begin with...........perhaps they had some previous bad experience with other captains' wives, as you describe. I usually managed to win most of them round with my pleasant, co-operative, considerate and friendly manner, but it would have been easy to be put off by their initial attitude.
It's a chicken and egg situation really. Neither person should pre-judge someone just because of who they are.
I agree with apaddyinuk though.........it is a massive and unfair generalisation to say that all flight deck spouses are like this, just because the ones you have dealt with have not been very nice.
I was the wife of a captain and, on the few trips I managed to go on, I was always extremely courteous and appreciative to the cabin crew.
It was (sometimes) my experience that cabin crew were not very nice to me to begin with...........perhaps they had some previous bad experience with other captains' wives, as you describe. I usually managed to win most of them round with my pleasant, co-operative, considerate and friendly manner, but it would have been easy to be put off by their initial attitude.
It's a chicken and egg situation really. Neither person should pre-judge someone just because of who they are.
I agree with apaddyinuk though.........it is a massive and unfair generalisation to say that all flight deck spouses are like this, just because the ones you have dealt with have not been very nice.
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Oh Striperalla, You sound like a delightful individual with wonderful interpersonal skills as you suggest. Shame your internet manner is not the same.
By your attitude, if I had not been a check in agent myself in a past life I could say that ALL Check-in staff are flippant and arrogant, but fortunately I know that this is not the case.
Remember, Treat others as you would expect to be treated. If they treat you badly, just be calm and greatful you are not them...or their husband!
By your attitude, if I had not been a check in agent myself in a past life I could say that ALL Check-in staff are flippant and arrogant, but fortunately I know that this is not the case.
Remember, Treat others as you would expect to be treated. If they treat you badly, just be calm and greatful you are not them...or their husband!
Join Date: Sep 2003
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As for my experience, the worst nightmares I've had were caused by Reservations staff who upgraded themselves through their computer system at the last minute and didn't inform anybody.....so on the return sector we eneded up with +6/7 pax in Club and NO EXTRA MEALS...very unfair on us having to try to arrange things and find a solution at the last minute!!!
It happens every other day....Captains are getting fed up by the delays all this causes, but I am sure that after all the reports we've sent, our company will finally look into it!!!
I agree with Tart and Paddy, saying that all FC spouses are rude is a bad generalization. In other companies it might be different, but in mine and especially my base most of their wives/girlfriends/partners of both sexes know the airline industry quite well or are in fact part of it too. I have always had good experiences I have to say. I have also been on some of my other half 's trips and I would hate to feel that my very own colleagues hate me just because I am his girlfriend!!!!!
What I do not stand though is crew in uniform laughing and talking really loud while we are doing the safety demo.......please guys, do not make me act like a kindergarten teacher!!!
And one other thing for those staff "mums and dads"......you have no excuse here, you should know that your kid must be secured for take-off and landing, so do not make me call the captain and fasten that seat belt!!!!
Aaaaahhhh.....feel better
It happens every other day....Captains are getting fed up by the delays all this causes, but I am sure that after all the reports we've sent, our company will finally look into it!!!
I agree with Tart and Paddy, saying that all FC spouses are rude is a bad generalization. In other companies it might be different, but in mine and especially my base most of their wives/girlfriends/partners of both sexes know the airline industry quite well or are in fact part of it too. I have always had good experiences I have to say. I have also been on some of my other half 's trips and I would hate to feel that my very own colleagues hate me just because I am his girlfriend!!!!!
What I do not stand though is crew in uniform laughing and talking really loud while we are doing the safety demo.......please guys, do not make me act like a kindergarten teacher!!!
And one other thing for those staff "mums and dads"......you have no excuse here, you should know that your kid must be secured for take-off and landing, so do not make me call the captain and fasten that seat belt!!!!Aaaaahhhh.....feel better
