striparella
Wow, and some Cabin Crew accuse us "Flight Deck" of being rude and lacking people skills.
So your customer skills are "exemplery" (sic)? Well modesty obviously isn't your strong point and judging by the way you are prepared to sound off I guess your CRM isn't up to much either. As apaddyinuk said, I think you are making a massive, unfair and incorrect asssumption, but I guess you don't care.
I look forward to not flying with you in the future...