^
So from YOUR experiences you say they are good people - so that makes it gospel?? From MY experiences i am saying that they are the worst staff pax.
I think you need to check your own attitude - my customer service skills are nothing but exemplery but i will not stand for being spoken to or treated like **** on someones shoe just because their husband is flying the aircraft.
Good customer services skills are not all about being nice and subserviant to everyone all the time, it's also about being able to assess the situation and resolve it in the best way you can but if someone doens't want to hear it - there's not a lot you can do to help them whether you're being polite and helpful or not.
And that IN MY EXPERIENCE is the catergory Flight Deck's spouses fall into.
PS - What's all the crap you are chatting about green eyed monster? You think i'm jealous of people that rude and obnoxious?!?!