Great news! Looks like Qantas will bounce back nicely!
I’m sure the terms and conditions covered it, but if you older Australians can’t be bothered reading them, then we younger Australians can’t help you.
My parents still use a travel agent. They are from a generation where they think if you book through a reputable agent with a reputable airline than they should do right by you if everything goes south.
Sadly Qantas have gone out of their way to make it almost impossible for some people to get a refund which they are legally entitled too.
It's not like buying the "Chuck Norris total gym" after an infomercial then complaining they charged your card for more than you thought.
The reason I hung s&it on the guy is because he practically victim blaming people for using a travel agent.
The bodies are reviewing consumer rights around airfares in the first half of next year, needs to be considerable change in that space swayed toward the customer.
Also needs to be considerable penalties towards airlines who go against any rules. Remember the Credit Card rort? ‘Per Passenger Per Sector’? Tiger used to charge a ‘Refund Fee’. That cost them millions in fines.
I can go into Kmart with a receipt and get a refund for change of mind for a few months post purchase. Why are airlines any different? They are all customer facing businesses. Airline executives have been taking passengers to the cleaners for years. We let them so why the hell not.
Also needs to be considerable penalties towards airlines who go against any rules. Remember the Credit Card rort? ‘Per Passenger Per Sector’? Tiger used to charge a ‘Refund Fee’. That cost them millions in fines.
I can go into Kmart with a receipt and get a refund for change of mind for a few months post purchase. Why are airlines any different? They are all customer facing businesses. Airline executives have been taking passengers to the cleaners for years. We let them so why the hell not.
You mean the terms and conditions that are swayed almost 100% in Qantas favour?
My parents still use a travel agent. They are from a generation where they think if you book through a reputable agent with a reputable airline than they should do right by you if everything goes south.
Sadly Qantas have gone out of their way to make it almost impossible for some people to get a refund which they are legally entitled too.
It's not like buying the "Chuck Norris total gym" after an infomercial then complaining they charged your card for more than you thought.
The reason I hung s&it on the guy is because he practically victim blaming people for using a travel agent.
My parents still use a travel agent. They are from a generation where they think if you book through a reputable agent with a reputable airline than they should do right by you if everything goes south.
Sadly Qantas have gone out of their way to make it almost impossible for some people to get a refund which they are legally entitled too.
It's not like buying the "Chuck Norris total gym" after an infomercial then complaining they charged your card for more than you thought.
The reason I hung s&it on the guy is because he practically victim blaming people for using a travel agent.
I think you'll find that at Kmart it has to be returned in a re-saleable condition (still in original packaging, unworn, unopened, unused and in its original condition) within 28 days of purchase. But your point is valid - there's a range of refund policies out there and airlines are often less consumer friendly (and that's despite them often not having actually delivered any service to you even though they've got your hard-earneds).
Southwest is a good example and that’s why I and many use them. They don’t charge change fees. Cancel and it goes into a credit shell for a year.
Need the bodies to work around delays and compensation also. Tiger used to cancel flights and offer a alternative a few days later, with no compensation. Multiple daily delays 4-5 hours because they opted to downgrade to ratty old 737s. Again the passengers just sit around. Some countries you will earn compensation the longer the delay rolls on.
Jetstar also will change your flight, to a new time, and if it’s within a few hours only, you are not entitled to anything. Any changes at all should be refund or whatever flight on the day or night before/after you wish.
Just you watch all the executives come out swinging once all these charges are pulled back. They all cracked it when they pulled back in the credit card rorts. I couldn’t believe it, airline bosses publicly whinging that the business is now potentially unviable because we are not allowed to rort the general public anymore. These people need to be fined personally.
Need the bodies to work around delays and compensation also. Tiger used to cancel flights and offer a alternative a few days later, with no compensation. Multiple daily delays 4-5 hours because they opted to downgrade to ratty old 737s. Again the passengers just sit around. Some countries you will earn compensation the longer the delay rolls on.
Jetstar also will change your flight, to a new time, and if it’s within a few hours only, you are not entitled to anything. Any changes at all should be refund or whatever flight on the day or night before/after you wish.
Just you watch all the executives come out swinging once all these charges are pulled back. They all cracked it when they pulled back in the credit card rorts. I couldn’t believe it, airline bosses publicly whinging that the business is now potentially unviable because we are not allowed to rort the general public anymore. These people need to be fined personally.
Last edited by PoppaJo; 28th Dec 2021 at 03:00.
Since we have pulled back the curtain to talk about consumer rights and aviation, have a look at European consumer rights…
https://www.thisismoney.co.uk/money/...-261-2004.html
Three hours late on arrival on you can claim up to €300 or four hours up to €600.
It makes the airline try a little bit harder, none of this “sorry your flight is cancelled, here is a credit for the fare” nonsense.
Again, Australia is a developing country.
https://www.thisismoney.co.uk/money/...-261-2004.html
Three hours late on arrival on you can claim up to €300 or four hours up to €600.
It makes the airline try a little bit harder, none of this “sorry your flight is cancelled, here is a credit for the fare” nonsense.
Again, Australia is a developing country.
Since we have pulled back the curtain to talk about consumer rights and aviation, have a look at European consumer rights…
https://www.thisismoney.co.uk/money/...-261-2004.html
Three hours late on arrival on you can claim up to €300 or four hours up to €600.
It makes the airline try a little bit harder, none of this “sorry your flight is cancelled, here is a credit for the fare” nonsense.
Again, Australia is a developing country.
https://www.thisismoney.co.uk/money/...-261-2004.html
Three hours late on arrival on you can claim up to €300 or four hours up to €600.
It makes the airline try a little bit harder, none of this “sorry your flight is cancelled, here is a credit for the fare” nonsense.
Again, Australia is a developing country.
One needs perspective.
