Originally Posted by
Climb150
You mean the terms and conditions that are swayed almost 100% in Qantas favour?
My parents still use a travel agent. They are from a generation where they think if you book through a reputable agent with a reputable airline than they should do right by you if everything goes south.
Sadly Qantas have gone out of their way to make it almost impossible for some people to get a refund which they are legally entitled too.
It's not like buying the "Chuck Norris total gym" after an infomercial then complaining they charged your card for more than you thought.
The reason I hung s&it on the guy is because he practically victim blaming people for using a travel agent.
Well let the ACCC decide. There’s also the bus if they don’t like the terms that are publicly available to view before you buy the fare.