The bodies are reviewing consumer rights around airfares in the first half of next year, needs to be considerable change in that space swayed toward the customer.
Also needs to be considerable penalties towards airlines who go against any rules. Remember the Credit Card rort? ‘Per Passenger Per Sector’? Tiger used to charge a ‘Refund Fee’. That cost them millions in fines.
I can go into Kmart with a receipt and get a refund for change of mind for a few months post purchase. Why are airlines any different? They are all customer facing businesses. Airline executives have been taking passengers to the cleaners for years. We let them so why the hell not.