Originally Posted by
PoppaJo
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I can go into Kmart with a receipt and get a refund for change of mind for a few months post purchase.
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I think you'll find that at Kmart it has to be returned in a re-saleable condition (still in original packaging, unworn, unopened, unused and in its original condition) within 28 days of purchase. But your point is valid - there's a range of refund policies out there and airlines are often less consumer friendly (and that's despite them often not having actually delivered any service to you even though they've got your hard-earneds).