Please do not take this the wrong way (really!) but everything you have described the Service Desk did for you (Peg and others) our BOS teams do, at domestic. While I have found BNE BOS to be quite 'frosty', PER and SYD BOS I think are outstanding. They have always gone beyond their actual role to assist me and others, from what I hear. Handing out Oneworld pins, help with forms, answering questions, running special errands if you were desperate. In PER they were known to run people's cars down to the car park.
BOS always did the trip folders for regionals (I am assuming they are the SAME blue folders that LH use - or do you get
better ones?
). SYD and PER base had the bulk of regionals for a few years so it isn't like they handled just one or two a day.
This poses a serious question. If your Service Desk were so fantastic (and it sounds like they were) what did BOS do?
It is absolutely a shame that these staff have loss their jobs? Is there any chance of redeployment for those affected?