OCCR -
With arranging trip folders and having spare buttons that is what BOS do at SH. I am very curious to find out what BOS actually does at LH?!
Ka.Boom -
If BOS already had two people and they need one more, aren't they still saving one person in total (assuming there was two on the Service Desk)? And assuming BOS are also crew (at SH they are CSMs only) this means they are also available to be utilsed in other departments (line flying, product and service etc.).
BOS works really well at SH. I think BNE and MEL LH already use BOS as the 'Service Desk' due to the combined base with SH. It is terrible that people are losing their jobs. But the whole company is affected - not just cabin crew.